Enterprise Software: Page

How to create a customer satisfaction survey

Businesses need to have a plan in place before sending out customer satisfaction surveys. Acting on customer feedback is just as important as collecting it.

By Sarah Amsler • Jan. 27, 2021

Google’s SAP on GCP investments may pay off

Investing in data centers and bringing on former SAP executives, Google is hoping to turn its cloud platform into a public cloud destination for SAP customers.

By Jim O'Donnell • Jan. 26, 2021

Monitoring productivity of employees crosses privacy boundaries

As remote work continues, organizations are looking for new ways to monitor productivity of employees. But they walk a fine line between employee monitoring and surveillance.

By Katherine Finnell • Jan. 26, 2021

Why your business needs to consider cloud-based ECM

Cloud-based apps offer a variety of benefits, including easier IT management and remote access. Evaluate the benefits of cloud-based ECM to determine whether it's a good decision.

By Jonathan Bordoli • Jan. 26, 2021

Supply chain trends for 2021 include reshoring, digitization

The diversifying of manufacturing, including reshoring to the U.S. and the adoption of new technologies, will be top supply chain trends in 2021, according to industry experts.

By Jim O'Donnell • Jan. 25, 2021

Compare SAP S/4HANA vs. SAP ECC: Five main differences

As ECC users consider their options for the future, understanding how their current SAP ERP system compares to S/4HANA is critical. Here are some important differences.

By Brad Hiquet • Jan. 25, 2021

Study finds hiring bias by recruiters, especially tired ones

Research published in Nature finds strong evidence of hiring bias by recruiters and uncovers notable patterns of when biased decision making is more likely to occur.

By Patrick Thibodeau • Jan. 25, 2021

Samsung to release a faster OLED laptop display

The Korean manufacturer plans to ship large quantities of the 14-inch 90 Hz display by the end of the quarter. Potential buyers include Lenovo and other global IT companies.

By Maxim Tamarov • Jan. 22, 2021

What is the role of the consultant in ERP vendor selection?

When your company chooses an ERP vendor, an outside consultant can contribute in a number of ways. Here's what a consultant can help drive and what you should handle yourself.

By Eric St-Jean • Jan. 22, 2021

Massive Slack outage caused by AWS gateway failure

An AWS Transit Gateway failure led to Slack being down for nearly five hours earlier this month. The companies said they made changes to prevent such outages in the future.

By Maxim Tamarov • Jan. 22, 2021

Diversity, equity and inclusion are hot, but tools need vetting

The diversity, equity and inclusion tools market is going mainstream, giving HR buyers more options than ever before. But due diligence is needed.

By Patrick Thibodeau • Jan. 22, 2021

Harnessing diversity and inclusion in technology key in 2021

Prioritizing diversity and inclusion in collaboration technology can help companies maintain their cultural touchpoints -- even during a pandemic.

By Jon Arnold • Jan. 22, 2021

Otter.ai helps Google Meet stay competitive

Otter.ai provides captioning, live transcription and recording options in Google Meet. The features match those in Zoom and Microsoft Teams.

By Mike Gleason • Jan. 22, 2021

The best Windows tablets for business in 2021

There are plenty of viable Windows tablets for business tasks, but each tablet has unique features and components that purchase decision-makers will have to evaluate.

By Dan Jones • Jan. 21, 2021

Acquia launches headless commerce integration

Acquia adds cloud e-commerce to its expanding digital experience platform via tight integrations with Lucidworks' AI-assisted product recommendation engine and Commercetools' headless commerce.

By Don Fluckinger • Jan. 21, 2021

Biden revokes Trump’s contested DEI training order

President Joe Biden has revoked an executive order from former President Donald Trump that discouraged federal agencies and government contractors from conducting DEI training.

By Patrick Thibodeau • Jan. 21, 2021

AWS contact center AI services expand to Salesforce, Avaya

Cloud contact center vendors that compete with Amazon Connect for customers will push AWS AI-powered intelligent search, speech recognition and language processing services.

By Don Fluckinger • Jan. 21, 2021

How can SAP Work Zone for HR help enable a digital workplace?

Part of SAP SuccessFactors HXM, Work Zone for HR is a digital workspace meant to boost employee experience. Learn more about its features and functions.

By Luke Marson • Jan. 20, 2021

How HR can help promote a caring culture

HR's role has become increasingly strategic and part of that requires focusing on truly supporting employees. Here's some advice on how to make that a reality.

By Tracy Thompson • Jan. 20, 2021

Citrix to acquire Wrike for $2.25 billion

Citrix announced it will acquire Wrike for $2.25 billion, a move aimed at bringing project management features to the Citrix Workspace offering.

By Mike Gleason • Jan. 20, 2021

What the loss of third-party cookies means for IT departments

Due to browsers and companies making it all but impossible to use third-party cookies, companies should consider a strong foundation of customer data to stay relevant.

By David Raab • Jan. 19, 2021

What is the future of ECM?

ECM isn't dead; it has evolved from a technology into an approach. Learn about the history of the ECM and look forward into the future of ECM and content services.

By Laurence Hart • Jan. 19, 2021

Data privacy law is coming, big tech privacy officers say

At the digital CES 2021 event, privacy leaders at Google, Twitter and Amazon said the time is right for a data privacy law.

By Makenzie Holland • Jan. 19, 2021

AR and VR in video conferencing offer post-pandemic benefits

In a post-COVID-19 world, understanding the differences between AR and VR video conferencing will help companies determine which technology might be best for them.

By David Maldow • Jan. 19, 2021

Would your customer experience strategy survive ‘Shark Tank’?

Bob Azman identifies what customer experience professionals need to do to get C-suite buy-in and investment support for their customer experience initiatives.

By Robert Azman • Jan. 19, 2021