Enterprise Software: Page

Explaining the hidden costs of ERP implementations

It's easy to know what the software costs, but what about variables like customization, productivity and training? Experts reveal the pitfalls so you can avoid expensive surprises.

By Mary Pratt • Sept. 10, 2026

Learn why HR governance is important for any organization

A governance framework helps establish a positive workplace culture and ensure fair treatment for employees. Learn more about why HR governance is important.

By Lynda Spiegel • Sept. 8, 2026

AI knowledge base automation reshapes customer self-service

Knowledge base automation can be a powerful tool to enhance customer self-service. Learn how AI-powered knowledge bases can improve customer experience and employee workflows.

By Jordan Jones • Sept. 8, 2026

Harnessing AI to combat AI-driven candidate fraud

In this podcast, Avature CEO Dimitri Boylan explains how AI enables threat actors and unqualified job candidates to infiltrate companies and what you can do to stem the tide.

By David Essex • Sept. 7, 2026

6 use cases for improving employee retention using predictive analytics

Predictive analytics can identify employees who are good candidates for promotion. Learn other use cases for improving employee retention using predictive analytics.

By Eric St-Jean • Sept. 4, 2026

How asynchronous tools transform team collaboration

Asynchronous collaboration tools can reduce costs, improve manageability and combat meeting fatigue. Learn how to choose and adopt the right tools for your distributed teams.

By Irwin Lazar • Sept. 3, 2026

Using the Intune Management Extension for PowerShell scripts

Intune and PowerShell have a lot of unique management actions they can take, but with the help of the Intune Management Extension, they can communicate and manage more efficiently.

By Peter van der Woude • Sept. 3, 2026

Genesys banks on AI customer service agents -- and their orchestration

The agentic SaaS playbook is emerging: Throw open your platform to agents of all stripes, and provide a harness or orchestration layer to manage it all.

By Don Fluckinger • Sept. 3, 2026

5 mistakes to avoid when choosing a CX provider

When picking a CX vendor, enterprise tech buyers should have realistic AI expectations and watch out for a lack of industry expertise, scalability and integrations.

By Jon Arnold • Sept. 3, 2026

5 key contact center AI features and their benefits

As multifunctional contact centers grow more complex and vital as revenue and relationship centers, generative and agentic AI have become a foundational component.

By Andrew Froehlich • Sept. 3, 2026

POTS retirement and the business case to modernize

Carriers are actively decommissioning POTS. Don't wait until you get a decommissioning notice to lay the groundwork for a financially sound migration.

By Andrew Froehlich • Sept. 2, 2026

5 steps for implementing predictive maintenance

Launching a targeted pilot program is one of the steps that C-suite leaders should follow when implementing predictive maintenance at their organization. Learn more.

By James Kofalt • Sept. 2, 2026

Negotiating AI licensing and costs: A step-by-step guide for CIOs

CIOs must balance access to innovation with cost control as AI becomes standard. The goal: to avoid paying a premium for features that should be included.

By Pam Baker • Sept. 2, 2026

Adobe in Slack: Access content, production tools from Slackbot

Everyone's spreading the love -- and premium features -- with everyone else's AI interface.

By Don Fluckinger • Sept. 2, 2026

How to access and read Intune Management Extension logs

The Intune Management Extension provides enhanced capabilities for Windows admins, including the ability to track and analyze logs related to the management add-on.

By Peter van der Woude • Sept. 1, 2026

Importance of clean HR data for AI: What CHROs should know

HR staff having to constantly second-guess and clean data will slow down a CHRO’s team. Learn what HR leaders need to consider about clean HR data and AI.

By Eric St-Jean • Sept. 1, 2026

6 steps HR teams should follow to clean data

The HR team should implement mandatory training for anyone entering data into the company’s HR system. Learn some other steps to follow for HR data cleaning.

By Eric St-Jean • Aug. 31, 2026

9 top employee retention software options

Rewarding employees using rewards software could positively affect employee retention. Learn about some of the top software that could help keep employees at your company.

By Eric St-Jean • Aug. 28, 2026

Enterprise software management expands from apps to capabilities

Application management still matters, but embedded AI requires enterprises to track and govern individual capabilities inside the software they already use.

By James Alan Miller • Aug. 28, 2026

Voice spoofing: The hidden vulnerabilities in UC platforms

UCaaS platforms are an attractive target to threat actors launching voice spoofing attacks. But there are strategies to keep your organization safe from these costly events.

By Venus Kohli • Aug. 27, 2026

AI turns application administration into business policy

AI does not reinvent application administration. It makes some settings consequential enough that enterprises need clearer decision rights and governance.

By James Alan Miller • Aug. 27, 2026

Salesforce-Anthropic integration expanded, begets ‘Claudeforce’

Is this another sign of the SaaSpocalypse, or just a new evolution in work?

By Don Fluckinger • Aug. 27, 2026

New governance challenges arise as AI enters UC workflows

AI agents are now acting in UC and CX workflows. Governance policies must provide visibility, define accountability and support ongoing evaluation.

By Moshe Beauford • Aug. 26, 2026

Outcome-based AI pricing hits a measurement problem

As vendors move beyond seat-based models, enterprises must determine how to measure AI value, handle attribution issues and avoid paying for unclear outcomes.

By Moshe Beauford • Aug. 26, 2026

Software value needs outcome measures

Usage data can start a software value review, but enterprises need outcome measures tied to workflow evidence and business purpose.

By James Alan Miller • Aug. 26, 2026