Enterprise Software: Page

New governance challenges arise as AI enters UC workflows

AI agents are now acting in UC and CX workflows. Governance policies must provide visibility, define accountability and support ongoing evaluation.

By Moshe Beauford • Aug. 26, 2026

Outcome-based AI pricing hits a measurement problem

As vendors move beyond seat-based models, enterprises must determine how to measure AI value, handle attribution issues and avoid paying for unclear outcomes.

By Moshe Beauford • Aug. 26, 2026

Software value needs outcome measures

Usage data can start a software value review, but enterprises need outcome measures tied to workflow evidence and business purpose.

By James Alan Miller • Aug. 26, 2026

SAP AI customers link scale to governance, security, operational uses

In this Q&A, ASUG CEO Geoff Scott and researcher Blake Baltazar discuss what the SAP user group's members say about their AI adoption rates and challenges of enterprise-scale AI.

By David Essex • Aug. 25, 2026

How agent assist technology works in the contact center

Contact centers that invest in agent assist technology can help their agents become more productive and eliminate tedious tasks to make their jobs easier.

By Beth Schultz • Aug. 25, 2026

Software usage does not prove software value

Logins, clicks and feature use can help evaluate software, but they do not prove value unless tied to workflow improvement and business outcomes.

By James Alan Miller • Aug. 25, 2026

Salesforce broadens headless offering for agentic AI access

Headless 360 kicks into high gear with MCP servers for Salesforce features, data repositories.

By Don Fluckinger • Aug. 24, 2026

Beyond visibility: Decision intelligence in the supply chain

In this podcast, project44's Jett McCandless says supply chain visibility requires an AI intelligence layer to help managers sift data and address problems before it's too late.

By David Essex • Aug. 24, 2026

6 use cases for agentic AI in HR

Agentic AI can respond to more complicated questions and flag policies that are inconsistent or fix them directly. Learn other agentic AI HR use cases.

By Eric St-Jean • Aug. 21, 2026

Enabling hybrid work feature parity means new enterprise KPIs

The old ways to measure application and system performance are no longer enough. Hybrid work demands a new generation of UX KPIs.

By Damon Garn • Aug. 20, 2026

Support tickets are enterprise software signals

Help desk analytics should do more than measure response times. Recurring ticket patterns can show where enterprise software needs ownership, review or repair.

By James Alan Miller • Aug. 20, 2026

Compare BYOD vs. CYOD vs. COPE vs. COBO for a mobile strategy

BYOD offers organizations flexibility for employee devices. COBO offers security. Neither aspect can be the only factor in a mobile device management strategy.

By Robert Sheldon, Reda Chouffani • Aug. 19, 2026

How IT can support file-level encryption on managed iPhones

Learn what Apple's built-in iOS file encryption delivers by default, where the gaps exist for corporate data and what steps IT teams can take in mixed-OS and BYOD environments.

By Andrew Froehlich • Aug. 19, 2026

Learn effective cloud ERP implementation methodology

Each cloud ERP implementation methodology has its pros and cons. Learn more about each strategy and decide which is best suited for your organization.

By Eric St-Jean • Aug. 19, 2026

Data reconciliation can hide software debt

Recurring data reconciliation can signal software debt when teams rely on spreadsheets, exports and corrected reports more than official systems.

By James Alan Miller • Aug. 19, 2026

8 of the top employee experience platforms

In addition to initiatives such as culture changes, CHROs can improve their company's employee experience by implementing some tech tools. Learn about some of the platform options.

By Eric St-Jean • Aug. 18, 2026

The 4 most common HR data security issues

Common data security issues that HR departments encounter include HR software vulnerabilities and chatbots. Learn about the most common HR data threats and how to prevent them.

By Kevin Beaver • Aug. 18, 2026

How to modernize your legacy ERP system

Modernizing a legacy ERP system can be vital for staying relevant in today's marketplace. Learn what IT leaders need to know about the process.

By Reda Chouffani • Aug. 18, 2026

Reporting debt is enterprise software debt

Old reports do not have to be wrong to become risky. Enterprises need owners, review cycles and context for dashboards and metrics.

By James Alan Miller • Aug. 18, 2026

4 common challenges that negatively affect employee retention

CHROs must establish a positive company culture to improve employee retention. Learn about other challenges that can interfere with good employee retention and how to address them.

By Lynda Spiegel • Aug. 18, 2026

Decommission legacy UC hardware before copper sunsets

Copper line retirement is accelerating. Organizations planning to decommission legacy UC hardware must also include analog devices, such as alarm systems and elevator phones.

By Venus Kohli • Aug. 18, 2026

Why call deflection is no longer the contact center’s north star

Leaders should evaluate automation and self-service based on whether they resolve customer needs efficiently and durably, not simply whether they prevent a call or human handoff.

By Rahul Awati • Aug. 18, 2026

Mobile unified communications: Everything you need to know

Mobile unified communications is now a widely adopted strategy for businesses of all types and sizes. Here's everything you need to know about mobile UC.

By Andrew Froehlich • Aug. 17, 2026

UCaaS vs. VoIP: What’s the difference?

Both UCaaS and VoIP offer some compelling benefits, but which approach works better depends on how an organization is structured.

By Andrew Froehlich • Aug. 17, 2026

5 challenges of predictive maintenance

Overcoming predictive maintenance challenges requires a proactive approach by C-suite leadership. Learn some of the most common issues so you can help prevent them.

By James Kofalt • Aug. 17, 2026