Enterprise Software: Page

Increased remote work requires evaluating collaboration costs

Organizations taking advantage of free collaboration offerings during the pandemic must consider how collaboration costs will change as remote work continues.

By Stuart Burns • May 8, 2020

Pandemic sparks new ideas for home collaboration devices

Vendors are looking to create new kinds of collaboration devices as businesses look to equip home workers with better communications gear.

By Jonathan Dame • May 8, 2020

Citrix App Protection helps secure remote work

More employees are using personal devices to access corporate data than ever before. Citrix App Protection hopes to mitigate the risk.

By Mike Gleason • May 8, 2020

U.S. lawmakers urge Trump to stop issuing new H-1B visas

Citing Depression-level unemployment, Republicans want Trump to halt the H-1B visa program, or at least stop issuing new visas. They argue that guest workers undercut U.S. workers.

By Patrick Thibodeau • May 8, 2020

Life and business post-COVID-19 for employees and companies

The COVID-19 pandemic has changed how companies interact with both employees and customers. Karl Sharicz offers a look at what he sees from a CX perspective going forward.

By Karl Sharicz, Guest Contributor • May 7, 2020

Google fights back against Zoom with a free version of Meet

Google Meet is now free to all. But the video conferencing service still lacks essential features for business users.

By Jonathan Dame • May 7, 2020

Enterprise collaboration market upended as remote work surges

The enterprise collaboration market is facing significant change as employees work from home. Find out what companies need to do to help their workers thrive in this new environment.

By Irwin Lazar • May 7, 2020

What is a benefit of Qualtrics Text IQ sentiment analysis?

The COVID-19 pandemic is having a profound effect on consumers. Text IQ provides sentiment analysis to understand just what that effect is -- as it evolves.

By James Kofalt • May 7, 2020

Salesforce Lightning App Builder adds low-code forms features

Salesforce Lighting App Builder will include oft-requested low-code features for building complex forms that previously required developer coding to create and update.

By Don Fluckinger • May 7, 2020

IT needs durable remote work strategy to keep employees home

After the initial rush, IT admins are now faced with how to keep remote work going.

By Mike Gleason • May 6, 2020

Building a successful CX governance operating model

When developing a CX governance operating model, leaders should consider four key components: people, measurement framework, processes and tools and technologies.

By Annette Franz, Guest Contributor • May 6, 2020

Pandemic causes Hershey’s to pause ERP project

Major parts of The Hershey Co.'s ERP project, notably its supply chain, is being put on hold for a year as the firm adjusts to pandemic-related business needs.

By Patrick Thibodeau • May 6, 2020

Cloud-based ERP keeps SMBs running during pandemic

Many SMBs have found that moving to cloud-based ERP systems has helped keep the lights on by allowing employees to access enterprise applications from home.

By Jim O'Donnell • May 6, 2020

ServiceNow CSM navigates pandemic, partners with Adobe

ServiceNow connects its Customer Service Management environment to Adobe Experience Manager to improve support experience through deeper personalization.

By Don Fluckinger • May 5, 2020

Customer service agents, chatbots dial up empathy in pandemic

AI virtual assistants can provide help for embattled customer service agents during the pandemic, but adapting them to changing customer needs and new business models isn't simple.

By Don Fluckinger • May 4, 2020

4 ways to ensure remote workforce success during COVID-19

HR teams are facing new challenges on how to keep employees engaged and productive. Here are four ways HR teams can encourage work-from-home success.

By Rachel Meltzer • May 4, 2020

How to renegotiate your ERP contract during a pandemic

ERP consultant Marcus Harris provides advice on renegotiating ERP contracts when the scopes of ERP implementation projects change due to the COVID-19 crisis.

By Jim O'Donnell • May 4, 2020

Conversational AI to help with high demands in contact centers

Replicant and Nuance Communications have announced tools aimed at curbing the influx of calls during the COVID-19 pandemic, which has limited the number of customer service reps.

By Taylor Driscoll • May 1, 2020

Reassessing unified communications tools in work-from-home era

COVID-19 is ushering in a new normal for companies and their workspaces. UC managers must consider three factors when evaluating unified communications tools to support operations.

By Jon Arnold • May 1, 2020

ERP implementation challenges grow in COVID-19 crisis

ERP implementation experts Marcus Harris and Daniel Saeedi tell how organizations can manage ERP project disruption caused by the COVID-19 pandemic crisis.

By Jim O'Donnell • May 1, 2020

3 key training areas for remote sales success

Remote work is easy for some departments, but sales teams may struggle without in-person interactions. Businesses should train sales reps to be successful while working from home.

By Demetra Edwards • May 1, 2020

U.S. set $20M contract to gig work call center Liveops

Liveops Inc., a gig work pioneer, has been hired by the U.S. Small Business Administration to take calls from businesses seeking relief under the CARES Act.

By Patrick Thibodeau • May 1, 2020

Email, social media marketing strategies adjust amid COVID-19

Businesses lean on email, social media marketing and softer brand messaging to keep customers engaged while the coronavirus keeps the world quarantined at home.

By Sarah Amsler • May 1, 2020

Zoom could have far fewer users than previously reported

Zoom clarified its tally of 300 million participants counts users multiple times in some cases. The company also fixed a blog post that wrongly referred to participants as 'users.'

By Jonathan Dame • April 30, 2020

Security is central in Ubuntu 20.04 LTS release

Canonical released its Ubuntu 20.04 LTS Linux distribution, emphasizing a holistic approach to security -- from hardware to applications.

By Mike Gleason • April 30, 2020