Enterprise Software: Page

How to prevent a coronavirus panic buying bullwhip effect

Widespread coronavirus panic buying is likely to cause a bullwhip effect in some areas -- such as toilet paper. Here's how suppliers can work to minimize the negative supply chain effects.

By George Lawton • March 16, 2020

Coronavirus may deliver an HR tech market shakeout

The HR tech market, which has some 3,000 VC-funded firms, may see big impacts from the new coronavirus. That will depend on how long the crisis lasts and if it triggers a downturn.

By Patrick Thibodeau • March 16, 2020

Tips for call center crisis management amid coronavirus pandemic

Call centers can receive an influx of calls from customers during times of crisis, such as the COVID-19 pandemic. Here are some steps businesses can take handle the call volume.

By Scott Sachs • March 16, 2020

Remote work best practices emphasize UC collaboration tools

Maintaining business continuity in times of crisis requires following remote work best practices that provide a consistent experience and keep employees productive.

By Jon Arnold • March 16, 2020

How to configure Outlook on mobile devices with Intune

Intune admins must know how to enable mobile users' needs, including having quick access to Outlook. Learn the five steps that IT must take to configure Outlook on mobile devices.

By Peter van der Woude • March 16, 2020

AR and VR for business: Considerations for virtualization, and where VMware sits

Rachel Berry looks at how VMware seems best poised to lead the way when it comes to AR/VR streaming, and she also talks with Ben Jones of The GRID Factory.

By Rachel Berry • March 16, 2020

Direct mail automation spikes in wake of conference cancellations

Marketers are turning to CRM-ready e-gift and direct mail vendors to send postcards and swag boxes to prospective customers they would have met with at canceled conferences.

By Don Fluckinger • March 13, 2020

Josh Bersin on employee experience, fighting HR tech overload

The fever pitch surrounding employee experience -- combined with the glut of tech promising to deliver it -- has left HR overwhelmed. Here's advice to help simplify matters.

By Diann Daniel • March 13, 2020

Coronavirus tests scalability of cloud collaboration services

A spike in remote work due to the new coronavirus is testing the scalability of collaboration services like Zoom and Cisco Webex. Even small service disruptions could significantly impede productivity.

By Jonathan Dame • March 13, 2020

VMware pitches in on Workspace ONE UEM

VMware and Microsoft came together in 2019 to streamline endpoint management and create a single unified endpoint management product, Workspace ONE UEM.

By Paul Korzeniowski • March 13, 2020

Nerdio looks to simplify WVD deployment, management

While Windows Virtual Desktop has seen strong interest since it launched last year, its complexity may discourage enterprise adoption. Nerdio hopes to change that.

By Mike Gleason • March 13, 2020

3 emerging technologies changing the finance department

Learn how three different ERP technologies -- cloud ERP, AI and robotic process automation -- are changing the world of finance.

By Lindsay Moore • March 13, 2020

Mystery shopping software key to customer experience management

Businesses use mystery shopping platforms, comment cards, brand reputation management and more to identify customer pain points and improve customer experience.

By Sarah Amsler • March 13, 2020

H-1B work visa ruling comes down to conjunctions

The Trump administration's efforts to stop the use of H-1B workers by IT contractors suffered a major setback in court. This week, a federal judge ruled that the government exceeded the law.

By Patrick Thibodeau • March 12, 2020

5 tips for better employee experience journey mapping

Building a better employee experience is not an easy process. Use these journey mapping strategies to get your HR team started on the path toward higher retention rates.

By Pam Baker • March 12, 2020

Teradici Cloud Access Software supports Azure Stack Hub. Let’s take a look

Marius Sandbu outlines the latest in Azure Stack Hub, and where it could make sense for VDI.

By Marius Sandbu • March 12, 2020

Citrix enacted remote work during China’s coronavirus crisis

The new coronavirus has begun to affect how U.S. companies are thinking about remote work. In this Q&A, Citrix's James Singh talks about how the company faced this problem in China -- and made it work.

By Mike Gleason • March 11, 2020

Cognitive automation helps processes run on their own

Merck Healthcare has implemented cognitive automation technology from Aera Technology to drive a digital transformation of its supply chain operations.

By Jim O'Donnell • March 11, 2020

Coronavirus tests Trump’s opposition to federal telework

The Trump administration is trying to curtail federal telework. But the new coronavirus may change those plans, as some agencies are starting to shift to remote work.

By Patrick Thibodeau • March 11, 2020

ServiceNow Orlando update adds tools for human and virtual agents

ServiceNow Orlando update and new partnerships builds on strategy of reaching into new verticals such as telecommunications and banking.

By Don Fluckinger • March 11, 2020

Citrix: CVAD Current Release on-prem will no longer support cloud-hosted VDAs

Customers are advised to use Citrix Cloud or the CVAD LTSR.

By Jack Madden • March 11, 2020

Which Chrome browser management settings should IT deploy?

Organizations that allow the use of Google Chrome should ensure that their IT departments understand the different settings that shape Chrome browser management practices.

By Robert Sheldon • March 10, 2020

Android 11 features zero in on security, privacy

Google's first developer preview of Android 11 highlights features aimed squarely at the enterprise, including bolstered security, a focus on compatibility and improved messaging.

By Mike Gleason • March 10, 2020

Chang takes leave from Cisco collaboration unit amid reorganization

Amy Chang, head of the Cisco collaboration division, is on temporary leave from the company. Cisco is in the midst of a broad reorganization.

By Jonathan Dame • March 10, 2020

Collaboration tools in the workplace boost customer experiences

Collaboration tools improve personal digital experiences internally for contact center agents, marketers and sales pros and externally for customers in an e-commerce environment.

By George Lawton • March 10, 2020