Enterprise Software: Page

Salesforce Trailblazer community must keep pace to fuel growth

Salesforce Trailhead's mission is to provide current and prospective customers with admins and developers. Growing that talent pool is crucial to Salesforce's health.

By Don Fluckinger • Dec. 5, 2019

3 keys to employee engagement measurement

Far too many organizations and their HR departments conduct employee engagement measurement in a way that does more harm than good. Here's how to get it right.

By Mark Feffer • Dec. 5, 2019

Is macOS Catalina stable enough for enterprise use?

Apple released macOS Catalina in October 2019, but it has some issues. Here are some factors to consider before deciding to implement the OS in an organization.

By Robert Sheldon • Dec. 5, 2019

Enhancing communications with a UC-contact center integration

The divide between contact centers and the rest of the business is shrinking. The demand for UC and contact center integrations is reshaping the contact center vendor landscape.

By Micah Levine • Dec. 5, 2019

How Netflix uses emotional analytics to improve CX

Emotional analytics enable businesses to obtain customer feedback without words. Netflix employs this tactic as a means to engage and retain customers.

By George Lawton • Dec. 5, 2019

New capabilities added to Alfresco Governance Services

The updates are intended to secure electronically stored information residing across different locations in light of recent regulatory changes, including the GDPR, FOIA and CCPA.

By Ha Ta • Dec. 4, 2019

Windows 10 issues top list of most read stories for IT pros

IT pros seemed focused on the latest Microsoft OS, based on our most read stories for 2019. That may not come as a surprise, given next month's end-of-life deadline for Windows 7.

By Mike Gleason • Dec. 4, 2019

Can IT use VMware Horizon View without vCenter?

Running VMware Horizon View without vCenter is possible but impractical. Understand why an organization would want to use this setup and what the implications are.

By Johan van Amersfoort • Dec. 4, 2019

6 steps for building a digital transformation strategy

The failure rate of digital transformation is high, but a smart and detailed strategy can vastly improve the outcome of your digital transformation. Here's how to create one.

By Pam Baker • Dec. 4, 2019

Evaluate Intune alternatives for mobility management

Intune stands out in the EMM market in part due to its incumbency as a PC management platform. IT must evaluate Intune compared to other EMM and UEM platforms' mobility controls.

By Jack Gold • Dec. 4, 2019

Cornell researchers call for AI transparency in automated hiring

Researchers at Cornell University want vendors to disclose how automated hiring systems are making hiring recommendations. They say it's the only way to know they're fair.

By Patrick Thibodeau • Dec. 3, 2019

How can organizations support UC for frontline employees?

Several challenges can make it difficult to connect frontline employees to communication and collaboration tools. Learn what approaches can improve support for frontline workers.

By Michael Brandenburg • Dec. 3, 2019

Why reducing hiring bias isn’t easy

Because people may harbor hidden biases, diversity and inclusion initiatives can be difficult to execute. Take an in-depth look at the issue and learn whether AI can help.

By Rachel Meltzer • Dec. 3, 2019

VMware

VMware is a virtualization and cloud computing software provider based in Palo Alto, Calif.

By Ryan Lanigan, Rob Bastiaansen • Dec. 3, 2019

What chatbot evaluation metrics do you use to measure performance?

Chatbots are an important contact center component -- as is measuring their performance. Learn how to measure chatbot performance in your organization.

By Fancy Mills • Dec. 3, 2019

Top 5 Office 365 skills for SharePoint administrators

Microsoft SharePoint administrators need to branch out in their Office 365 skill set to support products tightly integrating with the file sharing and collaboration platform.

By Reda Chouffani • Dec. 2, 2019

How to fix printer problems after a Windows 10 update

Windows 10 updates, especially an update to Windows 10 version 1809, can sometimes cause printer issues. You can fix these problems with these tips.

By Brien Posey • Dec. 2, 2019

Vendor briefing notes: A look at Cameyo, which provides remote apps from the cloud

Cameyo also touts extensive G Suite integration, Azure support, and more.

By Kyle Johnson • Dec. 2, 2019

Top 7 manufacturing challenges for 2020

Growing supply chain complexity, emerging next-gen technologies and other compelling forces will continue to challenge the manufacturing sector. Here's a look at what's ahead for 2020.

By Pam Baker • Nov. 27, 2019

Cisco cries foul over security flaw in Zoom Connector

A flaw in Zoom's gateway for managing third-party video devices left customers vulnerable to snooping. Cisco criticized the vendor for failing to use the proper APIs to design the service.

By Jonathan Dame • Nov. 27, 2019

Aviso introduces version 2.0 of AI-guided sales platform

Version 2.0 provides artificial intelligence tools that predict deal close probabilities, guide next best actions and limit typos and unsaved changes during entry of data.

By Ha Ta • Nov. 26, 2019

Is your organization prepared to deploy SIP trunking services?

Before deploying SIP trunking services, organizations need to make sure they are prepared. Read this FAQ to learn how to prepare and protect SIP trunks.

By Micah Levine • Nov. 26, 2019

4 SIP trunking benefits for cloud migration

SIP adoption continues to grow, even as more organizations migrate their communications to the cloud. Learn the benefits that come from bringing SIP trunking to UCaaS.

By Irwin Lazar • Nov. 25, 2019

How to use low-code software platforms for digital experiences

Low-code software platforms enable flexibility and faster development for digital experiences. Here's what content managers should consider before purchasing a low-code tool.

By Laurence Hart • Nov. 22, 2019

How speech recognition can augment UC workflows

Speech technology applications can provide new enhancements for collaboration and productivity, from real-time meeting transcriptions to personal virtual assistants.

By Katherine Finnell • Nov. 22, 2019