Enterprise Software: Page

How can customer relationship metrics benefit CX?

Companies often look at customer relationship metrics to determine how customers feel about a brand. Here are examples of how to obtain and use information to qualify customer relationships.

By Scott Robinson • Sept. 17, 2019

Oracle CX Unity goes live, adds voice to digital assistant

As Oracle CX Unity arrives, analysts debate whether it will be an upsell to current Oracle customers, or a challenger to Adobe, Salesforce and SAP CX platforms.

By Don Fluckinger • Sept. 17, 2019

Oracle ERP Cloud expands its digital assistants

The Oracle ERP Cloud is increasing its use of digital assistants. These systems will interact with AI-type systems to help move the conversation along.

By Patrick Thibodeau • Sept. 17, 2019

DaaS may encourage organizations to adopt Macs and Chromebooks

New options for delivering remote Windows apps in the cloud, combined with the maturity of SaaS apps, Chromebooks and Mac management, means organizations can offer users more choices.

By Jack Madden • Sept. 16, 2019

The best ERP software of 2019 for your organization

No matter the company size and requirements, there is an ERP system for every organization. Discover the best ERP software based on your company's needs, such as project-focused or multinational.

By Mary Shacklett • Sept. 16, 2019

Nectar launches Customer Experience Assurance platform

The new product includes features like auto-discovery and real-time alerting intended to enable contact center teams to test and discover network issues in a timely manner.

By Ha Ta • Sept. 16, 2019

4 ways to use blockchain in the supply chain

As blockchain technology enters its 11th year, its use in the supply chain is burgeoning. Here are some of the areas that are garnering the most interest.

By Pam Baker • Sept. 13, 2019

New iPhone 11 features focus on consumers, not enterprises

Apple's new line of iPhones made headlines for better battery life and cameras, but it's the improved security features that will matter most to the enterprise.

By Jesse Scardina • Sept. 13, 2019

HiQ Labs vs LinkedIn case OKs robot monitoring of employees

A U.S. Court of Appeals ruled on the LinkedIn vs HiQ lawsuit, which could help shape how services gather information on social media about employees.

By Patrick Thibodeau • Sept. 13, 2019

Which vendors still support on-premises UC infrastructure?

Not all organizations can migrate UC to the cloud. For those unable to migrate, a few vendors continue to support UC infrastructure on premises.

By Kevin Tolly • Sept. 13, 2019

Zoho adds new Zoho One features, management application

Zoho One customers can now make phone calls using Zoho's telephony platform, extend provisioning through custom apps and use the new application Orchestly to manage workflows.

By Tanner Harding • Sept. 13, 2019

Latest iOS vulnerability puts mobile security in the spotlight

In this Q&A, sort through all the confusion regarding Google Project Zero's report on a major iOS vulnerability and determine how it should change your security policies.

By John Powers • Sept. 12, 2019

Oracle CDP coming in CX Unity, along with video cloud

Oracle goes after Adobe and other CX platform vendors with new CDP-oriented sales, marketing, e-commerce and service hub, and adds a video platform to CX Unity.

By Don Fluckinger • Sept. 12, 2019

Upselling customers adds ROI gold to contact center channels

AI, analytics and customer service technologies can predict behavior and secure brand loyalty, but generating impulse buys adds a new ROI wrinkle to the evolving contact center.

By Christine Campbell • Sept. 12, 2019

What features should IT look for in VDI monitoring tools?

VDI monitoring tools can help IT get visibility into a complex environment. Here are five features every IT admin should look for in a VDI monitoring tool.

By Robert Sheldon • Sept. 12, 2019

Poly targets huddle rooms with Trio 8300

Poly has designed the Trio 8300 for huddle rooms that fit no more than five people. The vendor released a video system targeted at the same market earlier this year.

By Jonathan Dame • Sept. 12, 2019

Understanding the components of team collaboration tools

Refresh your knowledge of which team collaboration components are essential to team workflows and what IT leaders should keep top of mind to prevent potential problems.

By Micah Levine • Sept. 11, 2019

How will Project Mainline for Android devices help mobile IT?

Project Mainline promises to make the Android update process more segmented. This new structure allows IT to push out critical updates without risking OS compatibility issues.

By Jack Gold • Sept. 11, 2019

Security, management updates made to LogMeIn Bold360

LogMeIn has updated the search optimizer, monitor view and workload organization features in its live agent and chat bot customer engagement and AI software platform Bold360.

By Tanner Harding • Sept. 11, 2019

Digital transformation of finance unleashes analytical minds

Host Analytics CFO Dan Fletcher explains how finance technology supports growth and frees analysts from repetitive tasks to focus on strategic work.

By David Essex • Sept. 11, 2019

New integration brings Fuze meetings to Slack app

Users will be able to join Fuze meetings by clicking on the phone icon in Slack. It is Slack's latest integration with a voice and video meetings provider.

By Jonathan Dame • Sept. 11, 2019

4 steps to check application compatibility with Windows 10

Before a Windows 10 migration, IT admins should make sure all applications are compatible with the new OS. Here are four steps to get started with the process.

By Reda Chouffani • Sept. 11, 2019

Cohesion is latest Acquia acquisition

While Acquia would not provide specifics of the deal, the decision behind the acquisition of Cohesion was the chance to bring more value to customers, according to Acquia's CTO.

By Tanner Harding • Sept. 11, 2019

How business messaging benefits customer experience

Who wants to call a company and wait on hold? Or, worse, send an email and wait for a response? Business messaging can avoid these hang-ups and help brands improve all stages of CX.

By Alyssa Provazza • Sept. 11, 2019

Navigate Office 365 licensing issues with VDI

Office 365 can come with some tricky licensing situations, especially for VDI admins. Explore this rundown of licensing issues and some potential solutions.

By Marius Sandbu • Sept. 11, 2019