Enterprise Software: Page

Adobe brings graph database to customer journey touchpoints

With a graph database to track touchpoints from different devices -- and a Photoshop-esque interface -- Adobe Customer Journey Analytics avails data science tools to marketers.

By Don Fluckinger • Sept. 11, 2019

What are the differences between Google Chromebook Enterprise and Chrome Enterprise?

Google recently announced Chromebook Enterprise, which follows similarly named management products, so let’s figure out what each means.

By Kyle Johnson • Sept. 11, 2019

4 ways customer feedback benefits marketing strategies

Leela Srinivasan of SurveyMonkey offered tips on using customer feedback data to inform enterprise marketing strategy during a session at Inbound 2019.

By Jason Frost • Sept. 10, 2019

How AI in the workplace will affect collaboration and job performance

AI in the workplace can enhance unified communications and collaboration services. But IT decision-makers must consider three effects on employee collaboration and job roles.

By Jon Arnold • Sept. 10, 2019

3 key questions to ask about unified communications security

Unified communications security can be tricky. Learn how to craft a strategy that addresses security challenges and the requirements of individual UC tools.

By Katherine Finnell • Sept. 10, 2019

Introduction to supply chain management software of 2020

Discover the functions of supply chain management software and learn how SCM software helps companies manage the complex demands of today's customers.

By Linda Rosencrance • Sept. 10, 2019

MyPayrollHR collapse stirs allegations, questions, anger

The problems created by the closing of MyPayrollHR may take a long time to resolve. The FBI has been contacted and lawsuits are expected. Employers are trying to clean up the mess.

By Patrick Thibodeau • Sept. 10, 2019

What does employee experience mean to end user computing?

Striving towards a better employee experience, Citrix and VMware are working on a bevy of new products. Is this the new, expanded definition of EUC?

By Jack Madden • Sept. 10, 2019

3 things to learn before considering blockchain integration

Paul Swider, CTO at RealActivity LLC, discusses how to use blockchain technology to increase the security and usefulness of transaction software during a presentation at SPTechCon 2019.

By Jason Frost • Sept. 9, 2019

St. John’s Health modernizes with digital workplace technology

St. John's Health modernized its workplace experience by simplifying IT's management of applications with VMware's Workspace One.

By Jesse Scardina • Sept. 9, 2019

UC cloud services support Regum’s global expansion

Regum's recent global expansion prompted the financial planning and education company to adopt UC cloud services to better serve its customers and maintain central control.

By Micah Levine • Sept. 9, 2019

2 methods to tackle Windows Autopilot troubleshooting

Windows Autopilot isn't perfect, and you can run into errors during its deployment. Explore two ways to troubleshoot Windows Autopilot issues, using event logs and registry keys.

By Brien Posey • Sept. 9, 2019

HubSpot Marketplace updated to get free CRM users to buy apps

HubSpot introduces new features to marketing automation and CRM platform, and revamps its apps marketplace in hopes of driving revenue from newfound free-CRM customers.

By Don Fluckinger • Sept. 6, 2019

Humor in marketing can engage, retain customers

Humor can be a powerful marketing weapon -- when used correctly. Here are some tips and examples that businesses can use to better connect with customers.

By Sarah Amsler • Sept. 6, 2019

Before deploying recruitment chatbots, define use cases

HR departments can benefit from using chatbots for basic tasks, but the technology will eventually be able to handle more complex requests. Be sure to set clear expectations first.

By Tony Kontzer • Sept. 6, 2019

Paychex software gets upgrade, E-Verify automation

Paychex is staying true to its SMB roots, even though it is adding features to its platform seen in enterprise HR and payroll systems. New features include E-Verify automation.

By Patrick Thibodeau • Sept. 6, 2019

Dangers of biometric authentication for mobile devices

Biometric authentication for mobile devices is touted for simplicity and security, but IT should be wary of particular biometric vulnerabilities and user privacy concerns.

By Robert Sheldon • Sept. 6, 2019

Horizon Services for Multi-Cloud finally shows the future of VMware’s broker strategy

Horizon 7 and Horizon Cloud will be under the new control plane. We also look at Horizon and WVD, and Horizon DaaS on VMware Cloud on AWS.

By Jack Madden • Sept. 6, 2019

Slack waters down cloud SLA after $8.2 million payout

Slack issued $8.2 million in credits after failing to keep its team messaging app online as often as promised. The vendor changed its cloud SLA to avoid big payouts in the future.

By Jonathan Dame • Sept. 5, 2019

Employee engagement best practices still rely on the human touch

Employee engagement tools can play a critical role in worker productivity and retention, but they need the constant nurturing of executives, managers and HR leaders.

By Mark Feffer • Sept. 5, 2019

Cisco brings CUCM into the Webex cloud

Cisco has brought its flagship IP-based telephony platform, CUCM, into the Webex cloud, offering large businesses private instances of the software similar to what is already available from Cisco HCS partners.

By Jonathan Dame • Sept. 5, 2019

Mobile biometric authentication: The advantages and disadvantages

Mobile IT professionals must learn about the pros and cons of mobile biometric authentication before they implement fingerprint or face scan authentication factors.

By Robert Sheldon • Sept. 5, 2019

How to use Samsung DeX for remote desktop clients

Organizations can harness the capabilities of Samsung DeX and Windows Virtual Desktop to transform mobile devices into thin clients. Discover how to get started with the process.

By Marius Sandbu • Sept. 5, 2019

The difference between autodialers and predictive dialers

Some people don't know that a predictive dialer is a type of autodialer. There are, in fact, five broad categories of autodialers contact centers need to know about.

By Jason Frost • Sept. 4, 2019

Economic worry may be impacting HR budgets

HR managers are preparing for the possibility of an economic slowdown. Gartner said they are looking at hiring and reassessing tech contracts as two places to curb spending.

By Patrick Thibodeau • Sept. 4, 2019