Enterprise Software: Page

8 live chat best practices for organizations to consider

Organizations find that live chat can be a means to improve customer experience -- when implemented correctly. Here are some best practices to put into action.

By Scott Sachs • Aug. 28, 2019

SAP CX tools evolve in the face of data privacy, AI

'Experience data' from Qualtrics will help SAP boost its customer experience offerings. The company is also considering how AI can help and where privacy concerns fit into the CX landscape.

By David Needle • Aug. 27, 2019

Dell, Google team up on Chromebooks for enterprise

The Latitude 5400 and Latitude 5300 2-in-1 give enterprise users the Dell Latitude hardware with the Google Chrome operating system in an effort to provide security and speed.

By Tanner Harding • Aug. 27, 2019

HR technology startups vie for top spot at Unleash conferences

At the U.S. and U.K. Unleash conferences this spring, five startups demonstrated technologies that seek to solve the most pressing challenges HR professionals face.

By Katherine Jones • Aug. 27, 2019

Webex Teams vs. Microsoft Teams: Choosing the right platform

Find out which collaboration platform is the best fit for your business in the Webex Teams vs. Microsoft Teams showdown. Compare security and collaboration tools, as well as price models.

By Irwin Lazar • Aug. 27, 2019

New Workspace One features impress IT admins

VMware introduced new features for its Workspace One digital workspace product, and IT pros are interested in the onboarding and security improvements. Plus, the company made two appealing acquisitions.

By Jesse Scardina • Aug. 27, 2019

Cisco to acquire CloudCherry for contact center CX

Cisco plans to integrate CloudCherry's customer experience software with its contact center offerings. The acquisition is expected to occur by the end of October.

By Jonathan Dame • Aug. 27, 2019

What are the top CPaaS use cases in healthcare?

CPaaS use cases change from industry to industry. In healthcare, better patient care and streamlined processes are the main focus for CPaaS technology.

By Tsahi Levent-Levi • Aug. 27, 2019

5 tips for designing a personalization strategy

Companies using digital need some kind of personalization strategy to succeed. These five tips will help you use personalization engines to improve content management processes.

By Jonathan Bordoli • Aug. 26, 2019

IoT and augmented reality in manufacturing show promise

Manufacturers such as Howden and Volvo are using AR and IoT applications built on PTC ThingWorx and Vuforia technology to optimize operations and improve asset management.

By Beth Stackpole • Aug. 26, 2019

Why BYOD management is a moving target

Mixing work and personal usage on one device is a fundamental challenge that technology can only do so much to solve. Decide how to handle BYOD, or if you can nix it altogether.

By Jack Madden • Aug. 26, 2019

Cisco adds UC headset management to IT console

Cisco is accelerating its push into the UC headset market with the release of new analytics and management tools for IT administrators.

By Jonathan Dame • Aug. 23, 2019

Windows 10 19H2 update brings few changes, more confusion

Windows 10 updates have plagued IT since the inception of the OS. Microsoft may be attempting to assuage IT's concerns with the Windows 10 19H2 update.

By Erica Mixon • Aug. 22, 2019

SAP Product Content Hub underpins CX initiatives in C/4HANA

SAP SaaS tool integrates AI, APIs for pushing updated product content to e-commerce sites. It also gives sales, marketing and service teams using C/4HANA access to the content.

By Don Fluckinger • Aug. 22, 2019

Shakeup in the Infor leadership tree

Charles Phillips moved from Infor CEO to become chairman of the board of directors. He has been replaced by CFO Kevin Samuelson. Analysts believe recent revenue results may be behind the moves.

By Jim O'Donnell • Aug. 22, 2019

Key iOS enterprise security vulnerabilities IT should know

Mobile admins must approach Android and iOS security differently, because the two OSes face different threats. Learn how IT can mitigate iOS enterprise security concerns.

By Colm Warner • Aug. 22, 2019

Box Shield adds tighter controls for content sharing

New Box security features enable file- and folder-level access control, while admins and security staff get machine-learning tools to discover and investigate anomalous activity.

By Don Fluckinger • Aug. 22, 2019

Businesses must replace cloud Skype phones by 2023

Skype phones won't connect to Microsoft Teams after July 2023. The vendor has advised customers to begin planning an upgrade to new devices certified for Teams.

By Jonathan Dame • Aug. 22, 2019

Get to know Citrix Virtual Apps and Desktops LTSR and CR

Determine the differences between Citrix Virtual Apps and Desktops LTSR and CR, and understand why many customers are reluctant to make the switch from LTSR to CR.

By Marius Sandbu • Aug. 21, 2019

Host Analytics FP&A software aids Digital Realty decision-making

Digital Realty digitized financial planning and analysis to enable data-driven decisions. Here's a look at how that has enabled growth for the $3 billion business.

By David Essex • Aug. 21, 2019

CEO commitment to upskilling employees may boost HR tech

Top CEOs are promising to train their employees and make sure they are ready for an automating world. Whether the promise is real or marketing fluff remains to be seen.

By Patrick Thibodeau • Aug. 21, 2019

Salesforce DNSSEC project aims to boost site security, speed, uptime

Salesforce, which juggles multiple DNS providers to serve customers while complying with global data-privacy regulations, spearheads new DNS models to enable deeper encryption.

By Don Fluckinger • Aug. 21, 2019

Discover the core ERP system components

Discover core ERP systems components, as well as the benefits and challenges of implementing ERP in your organization.

By Mary Shacklett • Aug. 21, 2019

A technical review of Citrix Managed Desktops

Jo Harder discusses the new capabilities of Citrix Managed Desktops and compares with Citrix Virtual Apps and Desktops Service, as well as presents a hands-on review.

By Jo Harder • Aug. 21, 2019

Is your organization ready for cloud unified communications?

Before adopting cloud unified communications, make sure you understand the ins and outs of a migration. Take this quiz to see if your organization is ready to migrate.

By Micah Levine • Aug. 20, 2019