Enterprise Software: Page

What factors influence WebRTC performance?

Understanding the potential issues that could affect the performance of WebRTC apps starts with knowing which factors to look at and how they function.

By Tsahi Levent-Levi • Jan. 28, 2019

How can IT keep pace with the Windows update process?

Staying current with the latest Windows updates is a difficult task, but IT can accomplish this without harming the UX with Group Policy, disk capacity planning and more.

By Brien Posey • Jan. 28, 2019

Adobe Magento Commerce Cloud adds progressive web apps

Adobe is upgrading its e-commerce product by adding AI-fueled image-search capabilities and progressive web application building tools to Magento Commerce Cloud.

By Jesse Scardina • Jan. 28, 2019

Is dialer technology relevant to CX projects?

Live chat is still the preferred method of communication in contact centers, and the use of autodialers helps free up salespeople to speak with callers.

By Scott Robinson • Jan. 28, 2019

Boostability gains agent insight with new contact center platform

What do you do when your contact center doesn't provide the data and features you need? One company decided to deploy a new platform that could support current and future needs.

By Katherine Finnell • Jan. 28, 2019

Amazon WorkLink aims to simplify secure mobile device access

Amazon WorkLink enables users to access behind-the-firewall content with their mobile devices and helps eliminate cumbersome VPN and mobile device management setups.

By Chris Kanaracus • Jan. 28, 2019

Social media for recruitment faces a human glitch

Using LinkedIn social media connections to fill jobs may be harder than expected. A study that examined employee referral software found trouble with participation rates.

By Patrick Thibodeau • Jan. 28, 2019

Mobile SSO: “It works on PC” just isn’t good enough

Jon Towles explains how to make seamless SSO work on iOS and shares a few thoughts on his favorite identity platforms.

By Jon Towles • Jan. 28, 2019

What should IT look for in a mobile threat defense tool?

IT pros should consider using tools that can defend against mobile threats. The right tool should defend against malware, uncover compliance issues and expose shadow IT.

By Robert Sheldon • Jan. 25, 2019

Why is the Salesforce administrator role so crucial?

Salesforce administrators serve as analysts, trainers and advisers in their roles. Companies can employ one or more Salesforce admins, depending on how the business is organized.

By Scott Robinson • Jan. 25, 2019

Understanding the role of the intelligent enterprise in HR

The intelligent enterprise can streamline HR processes and enable better decision-making with data. It can also aid in recruiting and improving the employee experience.

By Luke Marson • Jan. 25, 2019

How to manage cookies across web browsers

There are pros -- saved login credentials -- and cons -- privacy concerns -- to cookies. Either way, IT should understand how to manage cookies across web browsers.

By Gary Olsen • Jan. 25, 2019

Avaya delivers cloud workforce management for contact center

Users of Avaya's contact center platforms now have access to cloud workforce management software through the vendor's partnership with Verint.

By Jonathan Dame • Jan. 25, 2019

5 crucial WCM capabilities you can’t live without

Web content management systems should be able to do more than create and publish web content. Use this checklist to ensure that your WCM system can keep up with today's content needs.

By Geoffrey Bock • Jan. 25, 2019

AI in content management requires effort to work well

AI can automate content management tasks such as personalization and metadata tagging. But it can present challenges too, so be aware of these common pitfalls.

By Scott Robinson • Jan. 24, 2019

Slack integration signals shift in Avaya collaboration strategy

In launching a Slack integration this week, Avaya signaled that it would open its ecosystem to the collaboration apps of other vendors.

By Jonathan Dame • Jan. 24, 2019

What are potential use cases for meeting room software?

It's likely that even your hardware-based meeting room is making use of software. Our expert explains where software fits into meeting rooms and its use cases.

By Tsahi Levent-Levi • Jan. 24, 2019

How Salesforce.org’s Philanthropy Cloud and Nonprofit Cloud differ

Salesforce.org's Nonprofit Cloud and Philanthropy Cloud both partner with nonprofit organizations but in different ways. The uses of each are compared here.

By Sarah Amsler • Jan. 24, 2019

Enterprise-signed iOS apps on unmanaged devices is a pain. How should we proceed?

It’s worth it to see if you can make the alternatives (public distribution or avoiding BYOD) work instead for your enterprise apps for iOS.

By Colm Warner • Jan. 24, 2019

Businesses to get quicker access to Avaya cloud UC

A new delivery model for single-tenant Avaya cloud UC promises to make it quicker and easier for businesses to migrate users from on-premises products to the cloud.

By Jonathan Dame • Jan. 23, 2019

Cummins and Noble Plastics see factory of the future vision

When it comes to manufacturing, Cummins and Noble Plastics are embracing technological innovation. But with new technologies come new challenges.

By Tony Kontzer • Jan. 23, 2019

Nestle connects globally with enterprise collaboration platform

Nestle is rolling out Workplace by Facebook as its new enterprise team collaboration platform, as it looks to more efficiently connect its global employees.

By Micah Levine • Jan. 23, 2019

NYU HR analytics degree aims to produce quants

NYU is launching a graduate degree program to produce HR quants. The program includes analytical skills, coupled with an understanding of HR tech and human behavior in the workplace.

By Patrick Thibodeau • Jan. 22, 2019

Which vendors make the best CRM for small businesses?

Choosing a CRM for small businesses can be difficult, as the most well-known CRM vendors cater to large enterprises. Others, however, create products with SMBs in mind.

By Scott Robinson • Jan. 22, 2019

Industrial engineering company chooses integrated CRM for CX needs

Through partnering with only Oracle for all of its CX needs, Schenck Process realizes the benefits of an integrated CRM over multiple products.

By Albert McKeon • Jan. 22, 2019