Enterprise Software: Page

How AI, machine learning improve real-time communications traffic

Ready to move on from legacy quality-of-service policies for your real-time communications? AI and machine learning offer new ways to simplify and improve real-time traffic management.

By Andrew Froehlich • Jan. 22, 2019

How to find Wi-Fi settings in Windows 10

In Windows 10, the Wi-Fi -- and wired -- connectivity settings are in a new spot, but they're as easy to access and configure as ever. You just have to know where to look.

By Stephen Bigelow • Jan. 22, 2019

Government shutdown raises end-user security risks

The government shutdown could be a boon for hackers, as end-user resources are a prime attack vector. An expert explains what IT should be on the lookout for.

By Alyssa Provazza • Jan. 21, 2019

AMAC prioritizes first call resolution for a better CX

AMAC uses TetraVX unified communications and the cloud contact center platform Five9 in its three call centers to improve agent workflow, as well as member experience.

By Rowena Lindsay • Jan. 21, 2019

AI-fueled Verizon Digital CX targets virtual contact centers

Telecom giant Verizon is boosting its software business with an AI-based CX system for contact centers, with tools for virtual and live agents, authoring and social engagement.

By Jesse Scardina • Jan. 18, 2019

Test your digital workspace services prowess with this quiz

Citrix and VMware each have workspace platforms with features that control mobile notifications, workflows and more. Find out if you know what they are with this workspace quiz.

By John Powers • Jan. 18, 2019

Learn about the device-as-a-service model and its use cases

Device-as-a-service offerings can help IT pros provide their users with support and high-functioning devices, but they must consider the ramifications of choosing such a program.

By John Powers • Jan. 17, 2019

CRM vs. CX: How companies are pivoting in philosophies

It might be time to retire the decades-old concept of CRM now that CX is appearing everywhere. Learn how embracing CX alters the thinking of enterprise leadership.

By Scott Robinson • Jan. 17, 2019

RingCentral contact center expands with Connect First acquisition

RingCentral's intention to acquire contact center provider Connect First follows a growing trend toward offering cloud contact centers as part of UCaaS environments.

By Micah Levine • Jan. 17, 2019

Yealink, Crestron release first Microsoft Teams phones

Yealink and Crestron have received certification for their Microsoft Teams phones. Microsoft is expected to greenlight devices from Polycom and AudioCodes in the near future.

By Jonathan Dame • Jan. 17, 2019

How to obtain the skills needed in a smart factory

As factories continue to evolve with the use of innovative technologies, manufacturers must ensure that their workers are evolving right along with them.

By Tony Kontzer • Jan. 17, 2019

Infor customers may gain from Koch’s $1.5B investment

Infor customers may get new product capabilities from a $1.5 billion investment by Golden Gate Capital and an investment arm of Koch Industries.

By Patrick Thibodeau • Jan. 17, 2019

5 common examples of employee feedback for HRMS projects

Ongoing employee feedback can provide your organization with insight into HRMS features that are not working correctly and new features that should be implemented.

By Eric St-Jean • Jan. 17, 2019

Phishing attacks are top employee data breach threat for HR

HR and finance department employees are targets for more sophisticated phishing attacks. These departments collect and store valuable data that attackers want.

By Patrick Thibodeau • Jan. 17, 2019

Talking to Ericom’s new CEO about Ericom Shield and cloud security

Incoming CEO David Canellos has a background in the cloud/web/SaaS security space, which is indicative of the potential in Ericom Shield.

By Jack Madden • Jan. 17, 2019

How can you improve Google Chrome management?

IT professionals should deploy Group Policies to their browsers to improve the user experience. Check out this step-by-step guide on applying Group Policies to Google Chrome.

By Brien Posey • Jan. 16, 2019

Avaya follows Cisco into market for UC headsets

Avaya has begun manufacturing UC headsets, following the lead of rival Cisco in a trend that is shaking up the market for such devices.

By Jonathan Dame • Jan. 16, 2019

GPU use gains traction in VDI deployments

The ability to share GPUs among multiple virtual desktop instances has contributed to a rise in GPU use in many VDI deployments.

By Brien Posey • Jan. 16, 2019

Improve the contact center experience with 3 key integrations

Organizations that want to offer a modern contact center experience can turn to AI, messaging apps and UC to improve agent productivity and customer service.

By Katherine Finnell • Jan. 16, 2019

What is Microsoft Intelligent Security Graph?

Get access to data from over 200 Microsoft services in one central view for security and performance.

By Kyle Johnson • Jan. 16, 2019

Open source search engines attract developers

The enterprise search market is evolving and offering new options, such as open source and AI. Discover the benefits of these platforms and how companies are using them.

By Bill Trippe • Jan. 15, 2019

Tips for preventing supply chain attacks

Defining your company's security requirements and having a cyber-risk management program to evaluate third-party services can reduce the risk of attacks on supply chain software.

By Linda Rosencrance • Jan. 15, 2019

Google announces Android Enterprise Recommended program for EMM vendors

Initial EMM vendors include Blackberry, Google Cloud, I3 Systems, IBM, Microsoft, MobileIron, SoftBank, SOTI, and VMware.

By Jack Madden • Jan. 15, 2019

CX strategy a vital part of modernizing a business

Consumers are providing retailers with more data than ever before, with expectations that they will receive a personalized experience. But that can be challenging for retailers.

By Jesse Scardina • Jan. 15, 2019

SAP Analytics Cloud

SAP Analytics Cloud (or SAP Cloud for Analytics) is a software as a service (SaaS) business intelligence (BI) platform designed by SAP. Analytics Cloud is made specifically with the intent of providing all analytics capabilities to all users in one product.

By Jim O'Donnell • Jan. 15, 2019