Enterprise Software: Page

Successful chatbot content strategies rely on tools, AI

Chatbots aren't a panacea curing customer support issues. Organizations must hone their content quality, organization and management to create successful bots.

By Bill Trippe • Jan. 14, 2019

Where the UCaaS market is and where it’s headed

Fresh survey results from Nemertes show a dynamic market for UC as a service with some unpredictable impact on organizations and networking staff.

By Irwin Lazar • Jan. 14, 2019

How do you build a business case for speech technology applications?

Building a business case for speech technology requires an understanding of the current use cases. Our expert explains what to look for when building a business case for speech technology.

By Jon Arnold • Jan. 14, 2019

Top ways unified communications in the cloud affects you

Rapid developments in cloud-based unified communications means there is no time to lose when it comes to planning the strategic and tactical reorganization of your IT team.

By Irwin Lazar • Jan. 14, 2019

Predix platform may benefit from GE Digital spinoff

The spinoff of GE Digital and the sale of ServiceMax have left the future of the Predix platform hazy and underscores the difficulty of digital transformation.

By Jim O'Donnell • Jan. 14, 2019

How to mitigate risks caused by supply chain software

Performing penetration testing and engaging in red teaming are two ways companies can identify and evaluate cybersecurity risks to the software they use to manage supply chains.

By Linda Rosencrance • Jan. 14, 2019

Government shutdown may sink workplace engagement, hike turnover

The impact of the partial government shutdown on federal employees will unfold long after it ends, creating an HR nightmare. Experts say engagement levels, including employee dedication, may plummet and turnover may increase.

By Patrick Thibodeau • Jan. 11, 2019

Using AI in HR: Software has smartened up, but have users?

An HR tech expert outlines the questions to ask to ensure that an AI application bases its decisions on rules and data that comply with your organization's goals and policies.

By Katherine Jones • Jan. 11, 2019

G Suite for business faces uphill battle against Office 365

Google continues to invest heavily in G Suite for business, adding new features, but the collaboration platform struggles to keep pace with Microsoft Office 365.

By Jonathan Dame • Jan. 11, 2019

CRM for government, Salesforce improve D.C.’s 311 agency

The Office of Unified Communications in Washington, D.C., said it improved its constituent relationships with Salesforce Service Cloud and Einstein Analytics.

By Jesse Scardina • Jan. 10, 2019

How does Parallels Mac Management for Microsoft SCCM work?

With Mac Management from Parallels, IT professionals can manage Windows and Apple macOS desktops side by side with System Center Configuration Manager's native features.

By Robert Sheldon • Jan. 10, 2019

ERP skills gap may open with moves to the cloud

Organizations must decide between using internal experts or outside consultants as they implement ERP systems. Experts say a combination of both may be the best option.

By Beth Stackpole • Jan. 9, 2019

SAP resets workforce vendors in Kronos Workforce Dimensions deal

SAP inks reseller agreement with Kronos, and now offers two third-party workforce management platforms. Analysts say that could be both good and bad for customers.

By Patrick Thibodeau • Jan. 9, 2019

Does enterprise file sync and share work on mobile devices?

Users who work with file sync-and-share apps on their mobile devices should be aware that auto-syncing works differently and that there are more security risks.

By Jack Gold • Jan. 9, 2019

How can data governance strategies keep up with O365 updates?

As Microsoft expands its Office 365 services, data governance strategies for SharePoint admins become more complicated. Discover how SharePoint admins can avoid these issues.

By Reda Chouffani • Jan. 9, 2019

Cisco adds Webex Teams integrations for OneDrive, SharePoint

New Webex Teams integrations with Microsoft's OneDrive and SharePoint are the latest in a series that link the Cisco collaboration suite with Office 365 productivity tools.

By Jonathan Dame • Jan. 8, 2019

How to use PowerShell to troubleshoot Windows desktops

When IT uses remote access to troubleshoot a user's desktop, it prevents the user from working. PowerShell, however, allows IT to fix a problem without disturbing the user.

By Dan Franciscus • Jan. 8, 2019

Successful data-driven products require user-based design

As HR relies more on data, developers should design products around user needs instead of process needs to alleviate the pressure on HR to work smarter and faster.

By Mark Feffer • Jan. 8, 2019

Supply chain software poses security risks

Poor internal security procedures and a lack of compliance protocols -- especially for small suppliers -- can introduce cybersecurity threats into global supply chains.

By Linda Rosencrance • Jan. 8, 2019

Be aware of new OneDrive and SharePoint security features

SharePoint and OneDrive shops can implement recent security features to improve the content sharing process. Discover what's new from Microsoft and how these features can help.

By Reda Chouffani • Jan. 8, 2019

How is CPaaS influencing UCaaS vendor portfolios?

The customizability of CPaaS is changing how UCaaS vendors approach their platforms. Vendors are adopting more APIs to integrate CPaaS capabilities within their UCaaS platforms.

By Michael Brandenburg • Jan. 7, 2019

Smart manufacturing technologies enable digital transformation

Manufacturers are increasingly implementing smart factories to improve efficiency and productivity. But companies need to plan well before adopting new systems.

By Linda Rosencrance • Jan. 7, 2019

8 important questions to ask HRMS vendors during evaluation

Knowing the right questions to ask before choosing an HRMS vendor can ensure that the software is implemented as planned, without incurring any additional costs.

By Eric St-Jean • Jan. 7, 2019

Salesforce High Velocity Sales boosts inside sales

High Velocity Sales includes Salesforce tools, such as Einstein Lead Scoring, Lightning Email, Sales Cadences and Work Queues, with more features expected in later 2019 releases.

By Jesse Scardina • Jan. 7, 2019

What was the purpose of Salesforce’s MuleSoft acquisition?

Salesforce completed the acquisition of MuleSoft in May 2018, gaining large customers, such as Coca-Cola and Anheuser-Busch, and adding beneficial technology to its platform.

By Scott Robinson • Jan. 7, 2019