Enterprise Software: Page

How do Salesforce Success Cloud and Trailhead differ?

Success Cloud and Trailhead work hand in hand, enabling Salesforce users to make the most out of the platform and overcome obstacles along the journey.

By Scott Robinson • Jan. 7, 2019

HubSpot Ventures to strategically fund friendly startups

HubSpot remembers the financial backing it received as a new company and creates its own $30 million venture fund to invest in startups that align with the HubSpot mission.

By Albert McKeon • Jan. 7, 2019

Enterprise VoIP platforms provide UC functionality in a single system

The shift toward mobile workforces has dramatically changed how VoIP is deployed. Learn about three popular VoIP deployment models and use case scenarios and how VoIP is only a single component in a much larger unified communications strategy.

By Andrew Froehlich • Jan. 7, 2019

As remoting gets better, we’re going to have to worry about audio synchronization more

It hasn’t been much of a problem in the past, but it will be in the future. It’s time to start benchmarking audio synchronization performance.

By Rachel Berry • Jan. 7, 2019

Assigning your own project manager to an HRMS implementation

You may want to assign your own independent project manager before deploying an HRMS to ensure the project is successful and aligns with your goals. Here are several reasons why.

By Eric St-Jean • Jan. 4, 2019

Amazon contact center now supports real-time voice streaming

The Amazon contact center, Amazon Connect, now supports real-time voice streaming, a feature that opens the door to several emerging applications of AI.

By Jonathan Dame • Jan. 4, 2019

Federal shutdown disables E-Verify program, creating HR headache

The free federal program E-Verify is inoperable, thanks to the government shutdown. HR departments that rely on the work eligibility service will have to revert to manual processes.

By Patrick Thibodeau • Jan. 4, 2019

Salesforce Lightning Web Components adds JavaScript model

By moving toward a standard-based JavaScript model, Salesforce is appealing to millions of JavaScript developers by making it easier to build custom apps on Salesforce Lightning.

By Jesse Scardina • Jan. 4, 2019

The differences between CRM vs. CX strategy

CRM and CX seem very similar, but examining the principles of each shows emerging CX approaches focus on customer retention. We compare and contrast the two.

By Sarah Amsler • Jan. 3, 2019

Build your business case for thin client hardware

Take an in-depth look at thin clients, including the benefits, drawbacks and use cases, to determine if these endpoints can cut costs and protect data.

By Ed Hardy • Jan. 3, 2019

6 ways high-performing agents improve customer loyalty

Sandy Rogers of FranklinCovey offers tips for customer service managers on how to encourage positive traits in agents, such as empathy, responsibility and generosity.

By Rowena Lindsay • Jan. 3, 2019

Call center tips to ensure successful agents

Once hiring managers find the right people for the job, contact center agents need both proper training and office tools to be successful in their roles.

By Scott Sachs • Jan. 3, 2019

Discover thin client hardware and learn the benefits it offers

Thin clients can help many organizations, especially when it comes to storing information in one space. Learn about the different thin client designs, as well as their cost-saving benefits.

By Ed Hardy • Jan. 3, 2019

Ex-Cisco exec Jonathan Rosenberg named CTO of Five9

Jonathan Rosenberg is now CTO and head of AI for the cloud contact center vendor Five9. Rosenberg was previously a top executive in Cisco's collaboration division.

By Jonathan Dame • Jan. 3, 2019

How can you perform a full Windows Update reset?

When Windows Update malfunctions, IT must follow this four-step process to fix the problems. Be sure to have admin privileges before getting started.

By Ed Tittel • Jan. 3, 2019

5 UC and collaboration trends to watch in 2019

As we close the door on 2018, look to the future of communication and collaboration trends that will influence the UC market landscape in 2019.

By Irwin Lazar • Jan. 2, 2019

Trusting marketing automation with CRM functions

Marketing automation with CRM frees up resources and improves the efficiency and accuracy of campaigns and lead development, but it still requires a degree of oversight.

By Scott Robinson • Jan. 2, 2019

8x8 X Series platform wins Network Innovation Award

The 8x8 X Series combines unified communications and contact center technologies into a single cloud-based platform.

By Alissa Irei • Dec. 31, 2018

RFID tagging

RFID tagging uses small radio frequency identification devices to track and identify objects.

By Sharon Shea • Dec. 31, 2018

Assess priorities before purchasing a marketing automation platform

The promise of marketing automation is exciting, but the proliferation of tools can be intimidating. Learn how to dispel the confusion when buying a marketing automation product.

By Scott Robinson • Dec. 31, 2018

Process management team can be bridge between IT, business

Process automation efforts, such as chatbots and predictive modeling, are more likely to succeed if you have a clear understanding of operational levels and team roles.

By Holly Lyke-Ho-Gland • Dec. 31, 2018

How can IT use the OAuth 2.0 protocol for iOS 12 devices?

Learn about the history of OAuth and Apple and how iOS 12 changed the game for authorization. There are a few things to be wary of, too.

By Matt Schulz • Dec. 28, 2018

Expert insights reflect top five trends in unified communications

UC buyers need all the advice they can get in a rapidly changing market. Our top expert tips of 2018 helped organizations make sense of the trends driving the UC market.

By Katherine Finnell • Dec. 28, 2018

Google worried lawsuit could disclose recruiting strategy

Google argues for court documents in an age discrimination case to be sealed, claiming they contain sensitive information about its recruiting strategy and hiring practices.

By Patrick Thibodeau • Dec. 27, 2018

5 UC trends that drove headlines in 2018

From Cisco merging Spark and Webex to Microsoft's Teams migration, take a look back at the top UC news stories of 2018 and the UC trends that drove them.

By Micah Levine • Dec. 27, 2018