Enterprise Software: Page

Oracle ERP Cloud forced Cetera Financial to rethink ways

Some users resisted Oracle SaaS platforms for ERP, EPM and HCM but came around to single entry point, modern tools for planning and budgeting, and familiar, Excel-based UIs.

By David Essex • Dec. 26, 2018

2 key use cases of blockchain in communications

Blockchain in communications can provide additional layers of UC security by reinforcing voice identity and privacy, while also protecting companywide collaboration.

By Jon Arnold • Dec. 26, 2018

Old-school recruiting tools help Pittsburgh tech firm

LinkedIn's new emerging jobs report put machine learning skills at the top of the list. If you're a tech firm in Pittsburgh, what's a good way to poach that kind of San Francisco tech talent? A billboard.

By Patrick Thibodeau • Dec. 21, 2018

How to accommodate mobile VDI users’ application access

IT faces an uphill battle when deploying virtual desktops to mobile devices due to compatibility issues. Virtualization platforms help IT address these problems.

By John Powers • Dec. 21, 2018

Nixing of Skype Meetings App for Mac irks Microsoft customers

Microsoft is delaying plans to eliminate the Mac version of the Skype Meetings App after customers complained the move would make it harder for external guests to join meetings.

By Jonathan Dame • Dec. 21, 2018

Understanding MOS for voice quality

Looking to improve the quality of voice calls? Learn which mean-opinion-score models measure and rate the user experience and the factors that influence voice quality.

By Irwin Lazar • Dec. 21, 2018

Employee engagement and retention top of mind in 2018

If our list of the top 10 most popular HR software stories of 2018 says anything, it's that employee engagement and retention were top of mind for HR leaders this year.

By Nicole Laskowski • Dec. 21, 2018

HR automation tops 2019’s six big trends

Software bots and chatbots may see a rapid uptake in adoption thanks to falling prices and improving tech. That's one of six trends HR pros should watch closely in 2019.

By Patrick Thibodeau • Dec. 20, 2018

Salesforce CX, AI, integration tools are 2019 trends to watch

As the world pivots from CRM to customer experience management, Salesforce makes its own moves with research showing millennials value CX over the actual goods or services received.

By Don Fluckinger • Dec. 20, 2018

Test your phishing security knowledge with this quiz

Email phishing can cause major security breaches if users aren't careful. IT must train users on email security best practices to defend against these attacks.

By John Powers • Dec. 20, 2018

Cisco collaboration group loses another top executive

Tom Puorro left the Cisco collaboration group this week to become an executive vice president at Plantronics. He is the latest in a series of top executives to leave the unit in recent months.

By Jonathan Dame • Dec. 20, 2018

Clear the confusion around Microsoft RDS

Microsoft Remote Desktop Services is often pigeonholed as a session-based virtualization tool. IT can, however, use it for both VDI and app virtualization, as well.

By Robert Sheldon • Dec. 20, 2018

Citrix HDX marches on in release 1811

Citrix has made some updates to HDX in the latest release, and Jo Harder dissects the new features and explains the good and the not-so-good for admins and users.

By Jo Harder • Dec. 20, 2018

Watch out for these mobile technology trends in 2019

As 2018 ends, IT should be on the lookout for the newest trends in enterprise mobile technology. Here's what IT pros should have on their radar for 2019.

By Erica Mixon • Dec. 19, 2018

Customer data to play important role in CX software in 2019

Analysts see customer data continuing to be the main objective for CX companies, and that integration between platforms and third-party applications will grow in importance.

By Jesse Scardina • Dec. 19, 2018

Windows 10 desktop management holiday wish list

IT pros managing Windows 10 desktops in 2018 might run into problems with OS updates or patches. As a result, they have some holiday wishes for changes to Windows 10.

By John Powers • Dec. 19, 2018

Diverse VDI endpoints require new management methods in 2019

IT professionals must make sure they are prepared to manage different types of endpoints as a part of their VDI deployments because the modern workforce requires it.

By John Powers • Dec. 19, 2018

Microsoft Teams room system ecosystem expands

Polycom and HP have partnered to release a Microsoft Teams room system. Meanwhile, Microsoft has announced it will bundle the licensing for conference room products into a single bill.

By Jonathan Dame • Dec. 19, 2018

Debate over ERP systems in the cloud plays out on top 10 list

Cloud-based ERP or not? Based on the number of stories that appeared in our top 10 for 2018 list, CIOs seem to be asking the question.

By Nicole Laskowski • Dec. 19, 2018

6 customer intent metrics to prevent lead dropouts

Learn about the key metrics marketing teams can use to analyze customer intent, detect leads in danger of dropping out and focus energy on nurturing those leads.

By Scott Robinson • Dec. 19, 2018

What are speech technology applications beyond contact centers?

Speech technology applications aren't confined to contact centers. Our expert explains the use cases for the technology, including personal digital assistants and knowledge management.

By Jon Arnold • Dec. 19, 2018

How to manage Windows 10 device drivers

Device drivers connect users' endpoints to the peripheral devices they work with. As a result, IT must know when to update drivers and what to do if they break.

By Ed Tittel • Dec. 19, 2018

Acquia transforms from WCM to digital experience platform

Acquia's product roadmap is a metaphor for many WCM vendors, which must focus on digital experience to remain competitive in a quickly evolving market.

By Geoffrey Bock • Dec. 18, 2018

How does Microsoft RemoteApp server-based virtualization work?

With RemoteApp, users can access virtual apps that reside in a data center or in a cloud-based VM rather than locally on their devices. The app still behaves as though it's local.

By Robert Sheldon • Dec. 18, 2018

Boost end-user productivity in 2019 with these insights

There are many approaches to end-user management that can improve productivity. Read three experts' opinions on these trends for 2019.

By John Powers • Dec. 18, 2018