Enterprise Software: Page

What problems occur with Intune app protection for Outlook?

IT needs to configure settings a certain way to avoid problems when end users connect Outlook to Exchange Online. Here are steps to ensure that end users experience little friction.

By Peter Daalmans • Nov. 21, 2018

Omnichannel customer service improves customer experience

Customers have come to expect brands to provide omnichannel customer service, but many companies are still overwhelmed by the idea of introducing new channels and training agents.

By Rowena Lindsay • Nov. 21, 2018

Will Kronos AI improve life for hourly employees? Experts are split

The idea of AI in HR seems ubiquitous today, but mostly for salaried workers. A new Kronos AI platform takes aim at the hourly workforce, but can it help? Here's what three experts said.

By Valerie Silverthorne • Nov. 20, 2018

Moves to connected manufacturing hindered by stranded assets

Stranded assets in manufacturing facilities can lead to inefficiencies and can hinder companies from moving to smart factories and taking advantage of fully connected systems.

By Linda Rosencrance • Nov. 20, 2018

Microsoft acquisition of FSLogix to help push cloud desktops

FSLogix can help Microsoft solve problems that have plagued the integration of Office 365 and virtual desktops, and it will immediately benefit the new Windows Virtual Desktop.

By Eddie Lockhart • Nov. 20, 2018

How Windows 10 certificates create a chain of trust

Certificates in Windows 10 create a chain of trust that confirms the identity of the user accessing corporate resources and ensures that she is doing so over a trusted connection.

By Robert Sheldon • Nov. 20, 2018

Integrate legacy Windows applications with modern device capabilities

Enabling virtual desktop users to open apps in the format that allows the apps to function best would be ideal, but there's work to do to enable this capability.

By Alastair Cooke • Nov. 20, 2018

Why sending personalized marketing emails is an effective strategy

For some companies, personalizing email newsletter content still proves to be a highly effective marketing strategy for engaging customers and driving sales.

By Anna Fiorentino • Nov. 20, 2018

Zendesk CRM moves beyond customer service into CX

Zendesk moves on from focusing solely on customer service by adding analytics, sales force automation and CRM capabilities, while also providing third-party integrations on AWS.

By Jesse Scardina • Nov. 19, 2018

What role does SBC security play in VoIP protection?

Knowing which SBC security features are essential is important to stave off potential attacks. Our expert gives insight into what features are necessary for robust protection.

By Kevin Tolly • Nov. 19, 2018

Choosing cloud ERP vendors: Know what you need before going in

Before deciding which cloud ERP vendors and cloud ERP software to evaluate, it's important for a business to determine its unique business needs and situation.

By Adam Boyce • Nov. 19, 2018

Citrix acquisition of Sapho has legroom for integration

Citrix customers will get new capabilities around simplifying common business workflows with the company's latest acquisition, which could bear fruit in a number of areas.

By Alyssa Provazza • Nov. 16, 2018

Cisco pushes BroadSoft partners to sell Cisco phones, displays

At BroadSoft Connections, the sponsors of which included Polycom and Yealink, Cisco wasn't shy about encouraging BroadSoft partners to begin selling Cisco phones and displays.

By Jonathan Dame • Nov. 16, 2018

At Acquia Engage, CTO talks of open source WCM, Red Hat buy

Drupal author and Acquia founder Dries Buytaert talks about how the web content management system written for fun is morphing into a platform from which CX and e-commerce flow.

By Don Fluckinger • Nov. 16, 2018

IFS CEO Roos: Legacy ERP system owners want ‘time out’

In a Q&A, Darren Roos, CEO of ERP vendor IFS, discusses the company's growth and how it's poised to challenge industry giants SAP, Oracle and Microsoft over legacy ERP customers.

By Jim O'Donnell • Nov. 16, 2018

Understand the dangers of cloud-based VDI management

Managing VDI with a cloud-based tool can become very complicated if IT hosts different aspects of its deployment through multiple cloud vendors.

By Theresa Miller • Nov. 16, 2018

Create and enforce a password policy across the enterprise

There are new-fangled approaches to enterprise security, such as biometric authentication, but tried-and-true passwords are still critical to protecting an organization's network.

By Kevin Beaver • Nov. 16, 2018

New RingCentral platform, UC mobile app and AI partnerships

RingCentral introduced a new customer engagement platform, mobile app and AI voice analytics. Learn how the new offerings improve the user experience.

By Micah Levine • Nov. 16, 2018

Zoho CRM Plus gets AI boost, aims to connect departments

Zoho's new CRM release may help bring departments together, but it's unclear if the flood of AI tools and more data sharing will differentiate the vendor in the robust CRM market.

By Jesse Scardina • Nov. 16, 2018

Five ways ECM software can benefit your organization

Think your business needs content management tools? Here are five use cases illustrating how ECM software addresses common compliance and management challenges that companies face.

By Pat Brans • Nov. 16, 2018

Marketing automation tools make personalization possible

Marketing automation software can be a game-changer for sales and marketing departments, as it helps simplify campaign management and gauge the performance of marketing efforts.

By Scott Robinson • Nov. 15, 2018

SharePoint Online web parts modernize corporate intranet

Microsoft unveils new features that will allow users to access Office 365, social media, news feeds and PowerApps all within one SharePoint intranet site.

By Reda Chouffani • Nov. 15, 2018

Take a methodical approach to mobile deployment

Purchasing and enrolling a device fleet can get messy if organizations let it get out of hand. Here's how to keep one of the first steps of the MDM process simple and streamlined.

By Jack Gold • Nov. 15, 2018

Cisco folds BroadSoft UC-One into Webex cloud

Cisco is looking to streamline its portfolio of UC apps, starting with the merger of BroadSoft UC-One and Webex Teams in the Cisco Webex cloud.

By Jonathan Dame • Nov. 15, 2018

5 new features for SharePoint modern pages

SharePoint modern sites, a set of upgrades for SharePoint Online, give administrators the ability to customize sites without third-party applications.

By Reda Chouffani • Nov. 15, 2018