Enterprise Software: Page

How do I troubleshoot SIP configurations to solve service issues?

When your SIP service isn't connecting properly, process of elimination will help you determine if the issue lies in your configuration or elsewhere on the network.

By Carrie Goetz • Oct. 23, 2018

NEC launches InfinityBoard collaboration hardware for meeting rooms

In UC news, NEC Display introduces new meeting room hardware, MTD uses NewVoiceMedia to improve its contact center, and Fuze announces new mobile upgrades and analytics tools.

By Micah Levine • Oct. 22, 2018

Stay updated on the Android Enterprise Recommended program

Google made a few updates to Android Enterprise Recommended. Explore recent offerings from the proprietary Android enterprise device program, including support for rugged devices.

By Matt Schulz • Oct. 22, 2018

Tips to build a successful digital customer service strategy

CRM pros from Wendy's, Chamberlain Group and DoorDash offer tips for integrating Salesforce AI and social media channels to create a successful digital CX strategy.

By George Lawton • Oct. 22, 2018

FinancialForce adds Einstein Analytics to back office

FinancialForce added an analytics layer to its Professional Services Automation product to help its users find better insights in their back-office applications.

By Jesse Scardina and Shaun Sutner • Oct. 22, 2018

Invest in people for better customer experience in marketing

At the MarTech conference, analysts discussed the importance of customer experience in marketing, customer data protection and designated martech leadership.

By Rowena Lindsay • Oct. 19, 2018

Interoperability could help 8x8 Team Messaging stand out

8x8 has added a team messaging app to its cloud-based unified communications and contact center suites, joining a growing list of vendors in a market kick-started by Slack.

By Jonathan Dame • Oct. 19, 2018

How to manage cookie privacy in the enterprise

Cookies can make life easier for users by preventing them from having to re-enter passwords and preferences on websites, but they also carry some legitimate privacy concerns.

By Gary Olsen • Oct. 19, 2018

AI sales technology trends for 2019 and beyond

AI automation tools for sales technology have the potential to lead sales teams toward certainty in their decision-making, grow pipelines and reduce risks.

By Bridget Botelho • Oct. 19, 2018

How does Salesforce Einstein Language NLP improve productivity?

Salesforce NLP learns in a manner similar to that of the human brain, performing a variety of functions, such as semantic parsing, summarization and more.

By Scott Robinson • Oct. 18, 2018

Twilio buys SendGrid for email APIs

Twilio will acquire SendGrid, a maker of cloud-based email APIs. The deal follows email-focused acquisitions by Slack and Workplace by Facebook.

By Jonathan Dame • Oct. 18, 2018

How AI for IT operations improves VDI management

Enterprise AI tools help IT pros improve VDI management by providing accurate estimates of resource requirements, root cause analysis of issues and more.

By Robert Sheldon • Oct. 18, 2018

During offboarding, exit interview best practices can gather data

Exit interviews present a great opportunity for HR professionals to collect data on why departing employees started looking elsewhere, as explained here by an HR consultant.

By Scott Wallask • Oct. 18, 2018

Understanding third-party Windows 10 security tools

Third-party security tools provide value and new utilities for Windows 10 desktop administrators. IT should consider non-Microsoft options for patching, firewalls and more.

By John Powers • Oct. 18, 2018

Navigating the cost mechanisms of running VMs on public clouds

Running desktop virtualization on IaaS in the public cloud means dealing with complicated billing mechanisms. Today, Marius lays everything out to make it easier to understand.

By Marius Sandbu • Oct. 18, 2018

RingCentral the latest UCaaS vendor to acquire a cloud contact center

RingCentral is the latest UCaaS startup to push more heavily into the cloud contact center market with its acquisition of customer engagement vendor Dimelo.

By Jonathan Dame • Oct. 17, 2018

What’s new in the Microsoft Windows 10 October 2018 Update?

The Windows 10 October 2018 Update might be best known for some of the problems it caused, but it also added some features that can help business users and IT pros.

By Eddie Lockhart • Oct. 17, 2018

At Workday Rising, skills ontology feature for customers unveiled

Workday is creating a universal skills ontology, a feature made available in its most recent platform version update. Users opt in to share data for a 'skills cloud.'

By Patrick Thibodeau • Oct. 17, 2018

What potential chatbot security threats could AI introduce?

New chatbot AI technology comes with potential security risks. UC expert Jon Arnold explains what to be aware of when deploying new AI-based voice technology.

By Jon Arnold • Oct. 17, 2018

How to sharpen a corporate mobile device strategy

Mobile devices aren't easy to manage. When organizations hand over a corporate device, IT should check a few things off of their to-do list, including security and cost factors.

By Erica Mixon • Oct. 16, 2018

AI in contact centers offers agents behavioral analytics

Contact center AI offers tools to help agents provide better customer service through behavioral analytics. But AI may also present some privacy concerns.

By Jon Arnold • Oct. 16, 2018

How to check for packet loss to manage call quality

Network managers learn more straightforward techniques to get a more accurate reading when testing for network packet loss in order to manage call quality.

By Kevin Tolly • Oct. 16, 2018

Create an email phishing test to minimize attack vectors

With email phishing testing, IT can improve its end-user security. Phishing attacks prey on user ignorance, so IT can use a test to teach users how to avoid this attack vector.

By John Powers • Oct. 16, 2018

At its Talent Connect, LinkedIn unveils ATS and broad strategy

LinkedIn has developed an ATS platform and acquired employee engagement vendor, Glint. Its likely goal: Become a full-service talent management provider.

By Patrick Thibodeau • Oct. 12, 2018

Microsoft Windows 10 October 2018 Update stumbles out of gate

The most recent Windows 10 update includes enhancements for business users, but it ran into major problems shortly after its release.

By Eddie Lockhart • Oct. 12, 2018