Enterprise Software: Page

What does a Windows 10 digital certificate do?

IT pros can build trust into Windows 10 by adding certificates that form trusted connections by confirming the identity of any individuals or entities communicating with the OS.

By Robert Sheldon • Oct. 12, 2018

How can IT improve its virtual application capacity plan?

When IT deploys virtual apps, it must plan for the applications' capacity needs. Two common planning methods are monitoring app performance and load simulation.

By Brien Posey • Oct. 12, 2018

7 ways to ensure a successful cloud ERP implementation

Understand why everything from documenting business processes to managing shadow IT can make or break your ERP implementation. Here's what you should know.

By George Lawton • Oct. 12, 2018

Workplace by Facebook app adds multicompany chat

Businesses can now use the Workplace by Facebook app to instant message and video conference with partners and customers.

By Jonathan Dame • Oct. 12, 2018

Remote monitoring and management software: Vendors expand, integrate

RMM vendors are extending their product lines into areas ranging from documentation to backup, but face an integration challenge when it comes to providing a unified interface.

By Paul Korzeniowski • Oct. 12, 2018

Windows Virtual Desktop poised to shake up the DaaS market

Microsoft is finally throwing its hat into the desktop-as-a-service ring with Windows Virtual Desktop. The DaaS offering could shake up the competition significantly.

By Eddie Lockhart • Oct. 11, 2018

Data dominance the prize in Salesforce ERP integration moves

Following the MuleSoft acquisition in March, the Dreamforce conference reinforces the cloud CRM leader's ambition to become the front end to enterprise data.

By Tony Kontzer • Oct. 11, 2018

How Infor Talent Science works for hiring -- at Infor

An AI-powered screening tool can make a difference with hiring and retention. Here's what happened when Infor used its Talent Science tool internally.

By Valerie Silverthorne • Oct. 11, 2018

Voice commerce rides on the backs of little smart speakers

The use of voice assistants and smart speakers continues to rise, but now companies are looking for ways to apply voice commercially in B2B and B2C sales.

By Jesse Scardina • Oct. 11, 2018

BlueJeans-Dolby meeting room service focuses on UC audio

In UC news, BlueJeans launches a UC audio offering with Dolby Voice, Talkdesk gets $100 million toward CCaaS, and Silver Peak's SD-WAN platform earns a VoIP performance certification.

By Micah Levine • Oct. 11, 2018

Zoom enters UCaaS market with new cloud PBX service

Zoom will expand beyond its roots as a video conferencing startup and enter a crowded UCaaS market, with the release of a cloud PBX service in early 2019.

By Jonathan Dame • Oct. 11, 2018

4 ways CHROs and their teams can bust through the HR AI hype

The AI washing of technology is real, and it's confusing tech buying teams across companies, including those looking for AI in HR. Here's how to get past that hype.

By Mark Feffer • Oct. 10, 2018

What cloud-based unified communications certifications are available?

The requirements for cloud-based unified communications certifications vary by industry and network environment. UC expert Carrie Higbie Goetz explains how to choose the right certifications for a UCaaS system.

By Carrie Goetz • Oct. 10, 2018

How chatbot AI in contact centers can improve self-service

Deploying AI in contact centers can address IVR pain points and improve customer self-service with chatbots that create a conversational and streamlined customer experience.

By Jon Arnold • Oct. 10, 2018

Workday Rising previews AI tech that draws from customer data sets

Workday is developing algorithms to automate certain tasks, such as anomaly detection. This technology was previewed at Workday Rising, with the tech planned to arrive in 2019.

By Patrick Thibodeau • Oct. 10, 2018

IT must beware Apple DEP issues with authentication

IT admins can expose an organization to a variety of threats while using Apple DEP if they're not careful. But there are ways to sidestep a DEP security issue that could be problematic.

By Erica Mixon • Oct. 10, 2018

Google Analytics for Salesforce helps users scour web data

Salesforce will sell Google Marketing Platform products on its own site in North America, strengthening the partnership between the two software giants.

By Jesse Scardina • Oct. 10, 2018

Loyalty rewards program fuels convenience store’s CX

Since launching a loyalty rewards program last year, convenience store and gas station Yesway has driven 45.2% of loyalty members from the pump to the store.

By Rowena Lindsay • Oct. 9, 2018

Video communications startups Pexip and Videxio to merge

The merger of startups Pexip and Videxio will give service providers and enterprises a one-stop shop for video conferencing software, analysts said.

By Jonathan Dame • Oct. 9, 2018

How artificial intelligence in customer service improves CX

AI in customer service enables products and services companies to respond to consumers before the customer experience breaks down and negatively affects retention.

By Bridget Botelho • Oct. 9, 2018

Plan for the future of 5G in the enterprise

5G networks will bring speed and reduced latency to mobile business users that can take advantage of it. Get prepared for other changes that 5G will bring to the enterprise.

By Matt Schulz • Oct. 8, 2018

What are the main types of industry acquisitions in the UCC market?

A UC company can be acquired by an existing vendor or by a venture capital firm. Learn how these two types of acquisitions differ and UCC market factors that influence them.

By Jon Arnold • Oct. 8, 2018

Citrix Workspace Hub: Labor of love; not a full-fledged thin client option

Not designed to be an actual competitor, but remains a good, low-cost option.

By Kyle Johnson • Oct. 8, 2018

Why some manufacturers stick with on-premises vs. cloud ERP

Cloud ERP is key in digital manufacturing, but it's not a fit for all companies, especially those with heavy customization needs or the need to maintain control over upgrades.

By Beth Stackpole • Oct. 5, 2018

Symphony messaging app gets DLP, Microsoft integration

The Symphony messaging app now has native data loss prevention and integrates with Microsoft Office. The startup is looking to expand beyond its base in the financial sector.

By Jonathan Dame • Oct. 5, 2018