Enterprise Software: Page

RingCentral, SD-WAN vendors team up to deliver UCaaS

SD-WAN services can improve the flow of cloud-based communications across the network. Now, one UCaaS vendor is looking to capitalize on the software-defined technology.

By Luke O'Neill • May 18, 2018

Check off those GDPR call center requirements

With GDPR about to go into full force, there are last-minute details and loose ends to tie up to ensure that your call center complies with the necessary regulations.

By George Lawton • May 18, 2018

Zendesk bundles customer support services as cloud contact center

Zendesk has combined its products into an omnichannel cloud contact center offering. The CRM vendor also released a new tool for sending automatic alerts to customers.

By Jonathan Dame • May 17, 2018

Explore options for automatic device enrollment

Enrolling mobile devices can be a hassle, especially for larger organizations. Explore these programs that can help automate the process and let IT focus on more important tasks.

By Robert Sheldon • May 17, 2018

How to solve six of the biggest employee retention challenges

Recruiters are enticing workers with new opportunities on an increasingly frequent basis. Give your employees plenty of reasons to stay by addressing the top retention challenges.

By George Lawton • May 17, 2018

Are digital assistants ready for serious enterprise use yet?

For now, the uses cases still seem to just involve basic productivity.

By Kyle Johnson • May 17, 2018

How to monitor application performance in the cloud

As you move real-time applications to the cloud, you might relinquish some network control. However, several mechanisms are available to monitor application performance.

By Terry Slattery • May 16, 2018

Six ways to simplify Citrix App Layering

App layering can deliver a lot of benefits to IT administrators, but only if they know how to keep management simple. Start by understanding ELMs and keeping Windows up to date.

By Eddie Lockhart • May 16, 2018

Microsoft hopes for smooth rollout of Surface Hub 2 after previous snags

The Surface Hub 2 will feature tight integrations with Microsoft Teams and other cloud collaboration tools. The vendor plans to release the product in 2019.

By Jonathan Dame • May 16, 2018

Recruiting online giants turn to new technologies

Technology is driving major changes to the recruiting online market. Monster.com and CareerBuilder.com have deployed new job search technologies to improve job seeker experience.

By Patrick Thibodeau • May 15, 2018

HubSpot customer service tool Service Hub aims to transform SMBs

HubSpot's Service Hub, the new customer service product, aims at helping small and medium businesses complete the view of the customer, combined with the company's sales and marketing products.

By Jesse Scardina • May 15, 2018

Don’t forget agent training in your GDPR call center plan

The General Data Protection Regulation will affect call center agents. A GDPR plan for call center agent training should cover the expanded definition of PII and more.

By George Lawton • May 15, 2018

Survey: Digital HR strategy turns HR managers into partners

Having a digital HR strategy that makes use of automation, embedded analytics and familiar consumer-like interfaces has made human resources more strategic.

By Patrick Thibodeau • May 15, 2018

ADP payments card system aimed at millennials

ADP introduced the new Wisely Pay card system aimed at the contingent, young workforce and workers who may be unbanked, but need functions such as digital mobile wallet.

By Shaun Sutner • May 15, 2018

How will speech technologies integrate with UC apps?

Analyst Jon Arnold examines use cases for speech technologies in the enterprise and explains how UC vendors expect to add speech tools to their platforms.

By Jon Arnold • May 14, 2018

Supply chain risk management tools vary from generic to niche

Specialized supply chain monitoring and risk tools exist, but you're more likely to use an assortment of general-purpose analytics, financial and GRC applications.

By Linda Rosencrance • May 14, 2018

Use cases for IoT and UC integration starting to emerge

The convergence of IoT and UC technologies seems to be emerging. IoT tools, for example, could track the use of meeting rooms and interact with collaboration apps.

By Irwin Lazar • May 14, 2018

Why mobile HR apps are key to engaging deskless workers

Creating a positive experience for deskless workers rests partly on making HR-related tasks easier for them. Here's a look at how mobile technology can help.

By Mark Feffer • May 14, 2018

Avaya cloud revenue grows, but profitability remains elusive

Avaya reported a net loss of $130 million last quarter, but the vendor still appears largely on track to hit its annual targets. Avaya cloud revenue rose modestly as a percentage of total earnings.

By Jonathan Dame • May 11, 2018

Find the right user profile management software

Determine the right profile management platform for your company and take a close look at personalization, recovery, cloud, UEM and migration features.

By James Rankin • May 11, 2018

Citrix Analytics service brings hope for better security

As it becomes more difficult to monitor and secure applications and data, Citrix's security analytics platform is getting more attention from IT pros.

By Alyssa Provazza • May 11, 2018

ControlUp targets virtual desktop, server overprovisioning

If IT pros overprovision virtual desktops and servers, they waste money and resources. But there are other problems associated with poor resource allocation.

By Eddie Lockhart • May 11, 2018

Citrix NetScaler authentication methods help on-premises shops

In Citrix Synergy 2018 session, attendees learned about two ways to implement multifactor NetScaler authentication: Microsoft Azure Active Directory and Google ReCAPTCHA.

By Erica Mixon • May 11, 2018

Best practices for setting up Citrix Cloud services

Citrix Cloud enables organizations to host XenDesktop, XenApp and more in the cloud, but IT should first set up administration and Cloud Connectors and ensure high availability.

By Alyssa Provazza • May 11, 2018

Clari AI for sales helps to enhance Salesforce

One company found that when using a variety of different vendors, a third-party AI product was more beneficial than a core vendor's AI offering.

By Jesse Scardina • May 10, 2018