Enterprise Software: Page

Explore new features of Android Pie

Google released the public beta of Android's latest operating system, Android Pie, which includes new features for the enterprise. Discover what this latest version has to offer.

By Matt Schulz • May 24, 2018

Ten tips for honing social media customer service skills

Navy Federal Credit Union ingrains customer service in social engagement, sometimes the only channel where sailors at sea can get critical questions answered. Here's how they do it.

By Don Fluckinger • May 24, 2018

How can you change Windows 10 update settings?

Windows 10 updates can disrupt your workflow and cause frustration. With the right settings, however, you can minimize the risk of an update getting in the way of productivity.

By Brien Posey • May 24, 2018

IoT may throw a lifeline to PLM systems

PLM systems have functioned mostly in engineering, but now IoT-connected devices are allowing PLM to be more useful across the entire product lifecycle.

By Beth Stackpole • May 24, 2018

Remote display protocols dictate virtual desktop experience

Citrix, VMware and Microsoft all offer remote display protocols with their VDI products. Each one brings a little something different to the table.

By Tom Howarth • May 24, 2018

How IT can prevent mobile phishing attacks

Mobile devices enable users to make crucial security decisions. Here's how IT can obtain more control to prevent phishing attacks from occurring in the first place.

By Kevin Beaver • May 24, 2018

Dalsin Industries returns to on premises with Epicor ERP system

Dalsin Industries implemented a Plex cloud ERP system to replace an old Epicor system but moved back to on-premises Epicor when the cloud proved to be inadequate for its needs.

By Jim O'Donnell • May 24, 2018

Albuquerque Amazon Alexa skill takes heat off call center

Tens of thousands of Alexa skills -- voice-activated apps -- exist, with more to come. Learn how a city government's call center created one to help residents.

By Don Fluckinger • May 23, 2018

Salesforce’s GDPR DPO preps partners, customers for compliance

Salesforce's data protection officer discusses GDPR compliance challenges and strategies for customers and partners, along with the company's own GDPR readiness.

By George Lawton • May 23, 2018

Adobe acquisition of Magento puts Salesforce in its sights

Adobe looks to challenge Salesforce by adding e-commerce capabilities into its CX suite of products, just months after Salesforce doubled down on e-commerce with CloudCraze purchase.

By Jesse Scardina • May 23, 2018

Five areas to focus on in a SharePoint and GDPR compliance strategy

SharePoint admins need to be ready for the General Data Protection Regulation, too. Expert Reda Chouffani suggests five things to focus on when preparing for GDPR.

By Reda Chouffani • May 23, 2018

Smart manufacturing technology is changing business processes

The future is here: AI enablement and smart manufacturing technologies are transforming business systems today, according to technology futurist Jack Shaw.

By Jim O'Donnell • May 23, 2018

Workplace collaboration tool bolsters employee productivity

The benefits of workplace collaboration tools trickle down to employee relationships, company growth, community engagement and training. Use this tip to choose the right tool.

By Anna Fiorentino • May 23, 2018

Analyst details industrial roles of 3D printing technology

In this Q&A, Gartner analyst Pete Basiliere discusses how advancements in 3D printing may move beyond prototyping to help improve traditional manufacturing processes.

By Jim O'Donnell • May 23, 2018

Open UC platforms improve communication workflow, but carry risks

An API-based integration between UC and business apps can improve workflows and contextual communication. But the integrations may carry security risks.

By Katherine Finnell • May 23, 2018

Slack app integrations are made a two-way street

Slack has designed a shortcut to convert Slack messages into content within business tools like Zendesk and Jira. The company said more than 90% of paid teams are using Slack app integrations.

By Jonathan Dame • May 22, 2018

Review Office 365 mobile app updates

As Microsoft retires some of its mobile messaging-related services and improves others, the future of its mobile presence could be in one app -- the Outlook mobile app.

By Neil Hobson • May 22, 2018

Get the scoop on elastic application layers from Citrix

IT pros can use Citrix Elastic Layering to target apps to specific users. However, it's important to know when and where to use Elastic Layering, as well the potential problems.

By Eddie Lockhart • May 22, 2018

Create an effective email phishing test in 7 steps

The best way for IT to improve email phishing security is through comprehensive testing, which helps identify which users are susceptible and what type of fake email is most effective.

By Kevin Beaver • May 21, 2018

Contract lifecycle management highlighted at Apttus conference

Analysts, users tout CLM's risk management and revenue benefits at event by Apttus, maker of a 'middle office' repository for managing contracts across ERP, CRM and departments.

By George Lawton • May 21, 2018

GDPR call center compliance can be a sticky wicket

GDPR compliance for call centers can be complex and require the collaboration of business execs, call center managers and outside lawyers to establish data protection policies.

By George Lawton • May 21, 2018

How do you monitor performance of communication APIs?

Measuring API performance depends on whether the API is provided by a vendor or developed in-house. API expert Tsahi Levent-Levi offers steps to monitor APIs.

By Tsahi Levent-Levi • May 21, 2018

Customer behavior analytics brings marketing, analytics together

If you want better, more timely access to customers, consider customer behavior analytics, which is driven by the combination of marketing and data analytics.

By Jesse Scardina • May 18, 2018

Five9, 8x8 and Dialpad accelerate push for contact center AI

Cloud contact center vendors are getting more aggressive about artificial intelligence. Five9, 8x8 and Dialpad made headlines this week with new contact center AI initiatives.

By Jonathan Dame • May 18, 2018

Huge potential of video interview software comes with risks

Tech-savvy millennials' advantage over older workers risks ageism, and AI needs work handling emotions and ethnicity. But few doubt video's convenience as a data-rich vetting tool.

By Tony Kontzer • May 18, 2018