Enterprise Software: Page

Salesforce small business tools get major refresh

Emphasizing the 'S' in 'SMB,' Salesforce goes after companies with 20 employees or less with Salesforce Essentials -- with hooks into Trailhead's free training.

By Don Fluckinger • March 16, 2018

Salesforce e-commerce gets B2B boost with CloudCraze purchase

To improve its e-commerce offerings, the CRM company bought B2B commerce product CloudCraze for an undisclosed amount. The purchase will add B2B functionality.

By Jesse Scardina • March 15, 2018

AWS attacks rivals with Amazon Chime pricing

Amazon Web Services is switching Amazon Chime pricing to a usage model to lure businesses away from rivals Slack, Microsoft Teams and Cisco Spark. The new pricing starts in April.

By Jonathan Dame • March 15, 2018

Digital sales transformation may require shadow IT dark ops

Sales tech initiatives culminating with flipping the AI switch require operational and IT prep involving data aggregation, training salespeople and, possibly, shadow IT experiments.

By Don Fluckinger • March 15, 2018

The definitive DaaS provider criteria checklist

If IT wants to move its virtual desktops to a DaaS vendor, it's critical to know what to look for, including the disaster recovery options and monitoring capabilities.

By Theresa Miller • March 15, 2018

Are we there yet? An update on Citrix Workspace experience

Citrix is pushing a security message, and they have a lot of interesting components they could put together. But how far will they go, and will Citrix become an IDaaS?

By Pete Downing • March 15, 2018

New Masergy UCaaS feature helps avoid overpayments

Masergy UCaaS customers can use their human resource applications to automate adding and deleting UCaaS users. The new feature can avoid overpayments.

By Antone Gonsalves • March 14, 2018

Compare top desktop and application virtualization products

Each company has different desktop and app virtualization needs. Buyers must compare what vendors offer for mobility and data governance to make the right purchase.

By Robert Sheldon • March 14, 2018

Ready for artificial intelligence in speech recognition?

Artificial intelligence in speech recognition is transforming the technology, but are enterprises ready to employ these new tools within their operations?

By Katherine Finnell • March 14, 2018

Avaya Mobile Experience could lower contact center costs

The new Avaya Mobile Experience helps contact centers manage incoming calls from mobile phones. Analysts said the latest service could help reduce costs.

By Jonathan Dame • March 14, 2018

Users share team collaboration software strategies

Many companies are pursuing a team collaboration software strategy to consolidate messaging on one platform to streamline IT and end user communications.

By Luke O'Neill • March 14, 2018

Putting the contact center in the cloud blurs lines with UC

The line between unified communications and the contact center is blurring as organizations look to bring both technologies together via cloud adoption.

By Katherine Finnell • March 14, 2018

Cisco-BroadSoft cloud PBX to bring telephony to Spark

Cisco plans to use the BroadSoft cloud PBX to open Spark to the public telephone network. The PBX came with the Cisco-BroadSoft acquisition completed last month.

By Jonathan Dame • March 13, 2018

Scrivito unveils serverless CMS product

By building the CMS with ReactJS, Scrivito gained attraction with development community, according to an analyst.

By Jesse Scardina • March 13, 2018

At Ceridian, role of CIO requires constant learning, adjusting

You might say Warren Perlman, CIO at Ceridian, a global HCM software company, has been preparing for the role of CIO all his life -- ever since he got his first computer at age 6.

By Dave Bernard • March 13, 2018

Team collaboration tools see different adoption strategies

Team collaboration tools like Slack and Microsoft Teams can be deployed in different ways. The options include focus on end-user choices or greater IT and executive control.

By Luke O'Neill • March 13, 2018

New Microsoft Teams features include Cortana integration

The latest Microsoft Teams features include foreign language translation of messages, recording of meetings and integration with the Cortana voice assistant.

By Antone Gonsalves • March 13, 2018

Human resources help desk multiplies HR staff efficiency

Here's how a college used a human resources help desk to better serve its 5,000-plus faculty and staff and enabled HR to focus on strategic tasks.

By Albert McKeon • March 12, 2018

Vonage Business Cloud offers midmarket cloud-native UCaaS

Adding a Vonage cloud business option for the underserved midmarket, ZK Research says new UCaaS option was built with a cloud-native approach to accommodate market changes quickly.

By Zeus Kerravala • March 12, 2018

What should companies know about sustainability software?

Sustainability is composed of social, environmental and economic pillars. That's why technologies focused on this market address different needs. Here's a narrow glimpse.

By Dave Turbide • March 12, 2018

Determining HRM software system requirements and features

Take a look at your company, both where it is and where it's headed. Your present and future HR needs should determine your HCM system and inform the HR software RFP process.

By Mary Shacklett • March 12, 2018

Enterprise Connect 2018 to showcase latest UC innovations

The latest UC products will be on display at this year's Enterprise Connect, including mobile unified communications platforms and team collaboration workspaces.

By Katherine Finnell • March 9, 2018

RingCentral Meetings offered as stand-alone web conferencing platform

RingCentral has expanded its cloud portfolio with the release of RingCentral Meetings, a stand-alone web conferencing platform. Other recent product upgrades should make it a stronger player in the contact center market.

By Jonathan Dame • March 9, 2018

What’s driving the adoption of WebRTC services today?

WebRTC adoption is influenced by the ecosystem around the technology, including browser support and commercial products. Emerging technologies could also affect future deployments.

By Tsahi Levent-Levi • March 8, 2018

Leading brands see the need for personalized content

Content personalization continues to expand within companies as maturing technologies make it a viable marketing option for customer engagement strategies.

By Jesse Scardina • March 8, 2018