Enterprise Software: Page

Microsoft Teams guest access made universal

Microsoft is chasing competitors Slack and Cisco Spark with the expansion of Microsoft Teams guest access. More enterprises are using team chat apps to collaborate with external partners.

By Jonathan Dame • March 7, 2018

How a millennial workforce benefits sales teams, CRM

Millennials bring more than just their iPhones to the conference table. Here's why you need to stop dumping on your millennial sales force and embrace their tech-savvy ways.

By Don Fluckinger • March 7, 2018

New vendors, trends crash Enterprise Connect 2018 party

Slack and Facebook are making their first appearances at the unified communications conference. Plus, contact center technologies could take center stage at the show.

By Luke O'Neill • March 7, 2018

How to take advantage of SCCM and Intune co-management

IT can combine Microsoft Intune and System Center Configuration Manager to manage users' mobile devices, as well as any legacy systems in its network.

By Robert Sheldon • March 6, 2018

Why craft beer makers are tapping into ERP for craft brewery software

As with other process manufacturers, ERP software can help craft breweries maintain quality, while better managing growth and unexpected success. Here's a look.

By Pam Baker • March 6, 2018

Get a jump on VDI issues with root cause analysis

The right root cause analysis tools and methods can help IT identify the source of VDI problems and resolve them quickly to minimize the effect on user experience.

By Eddie Lockhart • March 6, 2018

Drupal vs. Acquia: What’s best for which organizations?

Which fork in the road should an organization take: open source Drupal, or Drupal with Acquia's service package and strong security and standardization? It's not always obvious.

By Geoffrey Bock • March 6, 2018

Why improving social media customer service is important

By having a social media strategy in place, companies can quickly respond to customers' concerns through social media.

By Jesse Scardina • March 6, 2018

Mobile is at the forefront of digital transformation trends

As 'digital transformation' dominates discussion, understand why it's important to keep mobile at the forefront of the initiative -- and what you can do to get started.

By Craig Mathias • March 6, 2018

AR content is the next frontier for execs to manage, monetize

So you've built a great augmented reality platform for consumers at play or field staff at work. Now, all you need is to find and catalog the content to populate it.

By Geoffrey Bock • March 5, 2018

Communication API vendors offer serverless architecture benefits

A serverless architecture benefits communication developers in several ways, including fewer maintenance tasks, automated scalability and quicker time to market.

By Tsahi Levent-Levi • March 5, 2018

Employee assessments drive leadership software from ADP

An entrepreneurial unit within ADP has developed machine learning-powered leadership coaching software that delivers feedback from frank employee assessment of managers.

By Shaun Sutner • March 5, 2018

Bank offers HR applications, Facebook expands recruiting service

Demand for HR applications is driving new offerings. Facebook is expanding its recruiting services, and a large Midwestern bank offers a full-service HR suite.

By Patrick Thibodeau • March 5, 2018

Huddle rooms help fuel audio conferencing endpoint market

Despite recent economic struggles, the audio endpoint market is benefiting from the newest trend of smaller collaboration spaces in enterprises.

By Luke O'Neill and David Harbeck • March 5, 2018

How can IT reduce smartphone viruses?

It's important for organizations to stay current on what's new in mobile malware and to develop security policies to combat these vulnerabilities.

By Matt Schulz • March 5, 2018

Which business messaging app will prevail in the contact center?

Apple, Facebook and Google are rolling out messaging apps that connect businesses and consumers. As a result, contact centers should consider an omnichannel messaging strategy.

By Tsahi Levent-Levi • March 5, 2018

Avaya revenue growth depends on success of cloud products

New cloud products are expected to drive Avaya revenue growth in 2019. Meanwhile, revenues in fiscal 2018 are forecast to be almost the same as last year.

By Antone Gonsalves • March 2, 2018

Blue Jeans integrates AI-powered transcription technology

Blue Jeans has integrated an AI transcription service powered by Voicera's virtual assistant, Eva, while Slack deepened its GitHub integration to support developer collaboration.

By Katherine Finnell • March 2, 2018

When selling on social media, marketers weigh chatbots vs. humans

Marketers interested in social selling need to weigh whether to use chatbots or deploy actual customer service agents. The decision depends on a number of variables.

By Jesse Scardina • March 2, 2018

Google Hangouts Chat team collaboration app released

Google is continuing to aggressively target the enterprise market with its release of Hangouts Chat. The team collaboration app will compete with Slack, Microsoft Teams and Cisco Spark.

By Jonathan Dame • March 2, 2018

Integrating an EAM system with ERP makes sense, but isn’t easy

Experts say that integrating EAM and ERP systems helps organizations utilize their physical and financial assets, but they need to address challenges to make the systems work together.

By Linda Rosencrance • March 2, 2018

CEO lays out roadmap for Mitel Cloud after ShoreTel acquisition

In 2018, Mitel is looking to capitalize on its large install base and a strong mix of public and private cloud offerings. But Mitel Cloud will have to compete with both pure-cloud startups and legacy UC vendors.

By Jonathan Dame • March 1, 2018

Genesys acquires Altocloud sales analytics for contact center cloud

Genesys acquires analytics vendor Altocloud to help businesses find sales opportunities in online customer interactions. Genesys will integrate Altocloud into omnichannel contact center products.

By Antone Gonsalves • March 1, 2018

Why is the smart factory concept key for manufacturing?

With the growth of connected technologies, the factory of the near-future is expected to work quite differently than the one of today. Here's a look.

By Dave Turbide • March 1, 2018

When to implement a headless CMS architecture

Do you want the shiny new CMS toy, the headless system? We break down who should jump at this new platform paradigm and take a look at vendors in the space.

By Geoffrey Bock • March 1, 2018