Enterprise Software: Page

The evolution of unified communications technologies

Over the years, unified communications tools have evolved to incorporate different modes of collaboration. Enterprises need to be receptive to this ongoing innovation.

By Jon Arnold • Feb. 14, 2018

Blockchain loyalty programs building future of customer experience

While blockchain platforms are still under construction and use cases are still being written, Hooters invests in its own. Others -- including employee rewards -- are to come.

By John MacKenna • Feb. 14, 2018

Colorado modernizes with Salesforce for government projects

Colorado licenses Service Cloud and other Salesforce technologies to improve its citizens benefit program.

By Jesse Scardina • Feb. 14, 2018

Does your company need new human resource management tools?

Finding the best human resource management tools starts with identifying your company's present and future needs, before exploring HR software features and benefits.

By Mary Shacklett • Feb. 14, 2018

Five steps to effective usability testing for mobile apps

To avoid costly mistakes down the road, conduct usability testing and get a grasp on users' reactions to an app before rolling it out. These tips can help perfect the process.

By Robert Sheldon • Feb. 14, 2018

Nine critical features of budget management software

Workflow tools, multidimensional data structures and flexible reporting are among the capabilities that ensure the budgeting process supports strategic and financial goals.

By Barry Wilderman • Feb. 13, 2018

When customer service automation goes off the rails

CRM sales and service automation can drive down costs when they drive customer self-service. But if they frustrate customers, what's the actual implementation cost?

By Don Fluckinger • Feb. 13, 2018

Why deploy desktop and application virtualization?

Virtualizing desktops and apps can enable tighter security and a more agile environment and can simplify maintenance and enhance productivity, particularly for remote workers.

By Robert Sheldon • Feb. 13, 2018

Adopting business messaging apps requires changing corporate culture

To successfully adopt business messaging apps in the enterprise, organizations must put end users at the center of a messaging strategy crafted to prevent shadow IT and collaboration silos.

By Katherine Finnell • Feb. 13, 2018

E-commerce packaging waste becoming a bigger issue

With the rise of online shopping, the packaging waste is becoming more of an issue. Here's a look at why and at some of the early work to solve the problem.

By Pam Baker • Feb. 12, 2018

What root cause analysis software exists for virtual desktops?

When trying to get to the bottom of virtual desktop problems, IT should turn to root cause analysis tools from vendors such as ControlUp and Lakeside Software.

By Brien Posey • Feb. 12, 2018

Salesforce gets a blockchain distributed ledger tool

Blockchain technology is the ultimate connectivity layer, and it can be used to help solve thorny customer service issues when paired with Salesforce, according to one vendor.

By John MacKenna • Feb. 9, 2018

Jive acquisition takes LogMeIn into UCaaS midmarket

LogMeIn plans to acquire UCaaS provider Jive Communications for $357 million. The Jive acquisition, expected to close next quarter, will send LogMeIn into the UCaaS market.

By Antone Gonsalves • Feb. 9, 2018

How should enterprises deploy group collaboration software?

Multiple communication platforms will make collaboration management difficult for IT. Overall efficiency will be reduced with too many different apps in one enterprise.

By Jon Arnold • Feb. 9, 2018

Meet your friendly service agent -- The sales chatbot

AI chatbots enable companies to automate some sales and service tasks, but the combination of people and smart machines creates better outcomes than either one alone.

By Bridget Botelho • Feb. 8, 2018

Smart contracts on blockchain the next wave of CRM automation

Sales and service contracts get automation from blockchain platforms as applications become more user-friendly and infrastructure evolves to support them.

By John MacKenna • Feb. 8, 2018

Avaya adds AI voice assistant to desk phones

Avaya has created an AI voice assistant application for desk phones. AI voice assistant platforms could make mundane tasks easier for office workers.

By Jonathan Dame • Feb. 8, 2018

Mitel products revamped post-ShoreTel acquisition

In UC news, Mitel's product portfolio has rebranded for the integration of ShoreTel's UCaaS products, while the new Logitech SmartDock accessory supports meeting interoperability.

By Katherine Finnell • Feb. 8, 2018

How to manage multi-factor authentication for Office 365

Security is a priority now more than ever. IT pros can manage MFA for Office 365 using conditional and application access to succeed with their security strategies.

By Michel de Rooij • Feb. 8, 2018

The new role of identity and authentication in the enterprise

It's increasingly important to use identity and access management systems in the enterprise. Luckily, an emerging market fills the need -- but you'll need to navigate it first.

By Matt Schulz • Feb. 8, 2018

Finding the root cause of ERP implementation failures

The root cause of ERP implementation failures may be delays in decision-making. Delays add up, which wastes time and imposes extra costs on a deployment.

By Patrick Thibodeau • Feb. 7, 2018

Automated transcription services could be integral to web conferencing

Automated transcription services are expected to become a must-have feature for web conferencing. Zoom made its version of that service available to its subscribers on Jan. 31.

By Jonathan Dame • Feb. 7, 2018

The importance of a digital employee experience strategy

Carol Rozwell, an analyst on Gartner's digital workplace team, discusses employee experience strategy, the bigger role ahead for IT and the need to redesign workspaces.

By Shraddha Kakade • Feb. 7, 2018

How each remote display protocol handles codecs

The codecs that remote display protocols use to transfer an image to a virtual desktop have a large effect on the quality of both videos and text.

By Eddie Lockhart • Feb. 7, 2018

Why is digital twin technology important for manufacturing’s future?

The industrial IoT landscape and the concept of Industry 4.0 both rely heavily on digital twins to push them forward. Here's some explanation of why that is.

By Dave Turbide • Feb. 6, 2018