Enterprise Software: Page

What is iCloud?

Apple's iCloud is a free service that stores subscribers' photos, videos, documents, apps and more and updates everything across users' synced devices.

By Jeremy Stanley, Scott Robinson, Erin Darling • Aug. 20, 2025

AI agents evolve how automated customer service works

Thrive, a managed services provider, discusses real-world applications of AI agents for customer service.

By Don Fluckinger • Aug. 19, 2025

Should you outsource your FMLA administration?

Delegating FMLA-related communications to an outsourced administrator can improve employee experience. Learn more about benefits and drawbacks of hiring a third-party provider.

By Carolyn Heinze • Aug. 19, 2025

Should you crowdsource last-mile delivery?

Many retailers experience shifts in demand, so crowdsourcing delivery workers might help address fluctuation. Learn other benefits and challenges of crowdsourcing the last mile.

By Mary Pratt • Aug. 19, 2025

AI tackles customizations in SAP clean core migrations

New tools from Lemongrass and Kyndryl are designed to find custom code and figure out what to do with it when moving to a clean core in S/4HANA Cloud transition.

By Jim O'Donnell • Aug. 18, 2025

Plan your meeting rooms for return to office success

The return to office doesn't mean meeting rooms have the same role as they did before the pandemic. Choose the right software and hardware for a modern meeting room experience.

By David Maldow • Aug. 18, 2025

11 customer experience conferences to attend in 2025

A good way to stay on top of customer experience advancements and trends is to attend industry conferences.

By Grant Hatchimonji , Sarah Amsler • Aug. 18, 2025

7 last-mile delivery metrics to measure success

Getting an accurate picture of last-mile delivery often requires measuring all related operational expenses. Learn more about important last-mile delivery metrics to measure.

By Jacob Roundy • Aug. 15, 2025

What mobile network security tools should organizations use?

To manage security threats across devices and networks, IT administrators should implement tools and best practices for strong mobile network security.

By Andrew Froehlich • Aug. 13, 2025

What is Microsoft Managed Desktop (MMD)?

Microsoft Managed Desktop (MMD) was a cloud-based device management service from Microsoft that helped organizations simplify device provisioning, configuration, maintenance and management, and streamline IT service management (ITSM), operations, compliance, security monitoring and response.

By Rahul Awati • Aug. 13, 2025

‘AI receptionist’ IVR takes flight with customer service

Traditional rules-based interactive voice response technology could be on its way out.

By Don Fluckinger • Aug. 12, 2025

How to use generative AI for marketing

Organizations can use generative AI to write marketing content and analyze customer data quicker than a human. However, the tools require basic prompt engineering skills.

By Tim Murphy • Aug. 12, 2025

Is geospatial data the real game changer for digital twins?

In the podcast, the CEO of TwinMatrix Technologies explains the benefits and challenges of adding geospatial capabilities to digital twins.

By David Essex • Aug. 11, 2025

AI and ERP: The digital labor evolution in manufacturing

Despite hype and growing pains, agentic AI finds a home in the enterprise with manufacturing process functionality.

By Jim O'Donnell • Aug. 8, 2025

Quiet cracking: The workplace trend employers can’t ignore

Quiet cracking silently damages workplace productivity as employees disengage. This trend costs businesses through turnover, lost innovation and lack of productivity.

By Rosa Heaton • Aug. 8, 2025

9 top ERP software picks for the retail industry

Some ERP software is better than others for companies that are in the retail industry and need certain functionality. Learn some products that could work for your organization.

By James Kofalt • Aug. 7, 2025

3 eye-catching vendor announcements from Black Hat

At Black Hat 2025, some vendors had intriguing acquisitions and announcements in the realms of shadow AI, unmanaged devices and browser security.

By Gabe Knuth • Aug. 7, 2025

What is direct marketing?

Direct marketing is a type of advertising campaign that seeks to elicit an action (such as an order, a visit to a store or website or a request for further information) from a selected group of consumers in response to communication from a marketer.

By Karolina Kiwak • Aug. 7, 2025

What is IDoc (intermediate document)?

IDoc (intermediate document) is a standard data structure used in SAP applications to transfer data to and from SAP system applications and external systems.

By Jim O'Donnell, Gavin Wright • Aug. 7, 2025

Mastering AI search optimization: Key trends and strategies

As AI transforms search, brands must master both GEO and SEO to maintain visibility across evolving digital landscapes.

By Griffin LaFleur • Aug. 7, 2025

10 software requirements to look for in an MES

In production environments, a manufacturing execution system can help boost efficiency. Learn the required features that an MES should have before investing in the software.

By James Kofalt • Aug. 7, 2025

9 sales pipeline management tools

CRM platforms and sales tools can help teams manage their sales pipelines and improve productivity across the board. These tools include Freshsales and Salesforce Sales Cloud.

By Christine Campbell • Aug. 7, 2025

Understanding Android certificate management

Discover how to effectively manage digital certificates on Android devices, including installation methods, EMM tools and best practices for enterprise security.

By Nihad Hassan • Aug. 6, 2025

Learn the 4 types of HR analytics

Each type of HR analytics is most useful for specific situations. Learn more about the four types and the insights that they can offer companies.

By Eric St-Jean • Aug. 6, 2025

Salesforce, ServiceNow invest in Genesys agentic AI workflow

Two rivals pump cash into CCaaS leader Genesys in hopes that their respective AI agents grow roots into its users' contact centers.

By Don Fluckinger • Aug. 5, 2025