Enterprise Software: Page

What is a headless content management system (headless CMS)?

A headless content management system (CMS) is an application in which the content and presentation layers are decoupled, allowing for faster content creation, edits and deployments.

By Nick Barney, Rahul Awati, Geoffrey Bock • Feb. 24, 2025

How to troubleshoot Intune enrollment with Autopilot

Most devices go through Intune Autopilot enrollment without any issues, but when problems arise, IT needs to be ready to act.

By Peter van der Woude • Feb. 24, 2025

Zendesk acquires Local Measure CCaaS, CX platform

Zendesk expands its CCaaS capabilities with Local Measure acquisition.

By Don Fluckinger • Feb. 24, 2025

What is gamification? How it works and how to use it

Gamification is a strategy that integrates entertaining and immersive gaming elements into nongame contexts to enhance engagement and motivate certain behaviors.

By Nick Barney, Alexander Gillis • Feb. 24, 2025

How to fix Outlook when it’s not syncing on an iPhone

Some of the most common issues users encounter with Outlook on iOS relate to syncing. Learn how to troubleshoot when the iPhone Outlook app is not syncing.

By Robert Sheldon • Feb. 21, 2025

3 ways to retool UC platform security architecture models

Hybrid workers moving between home and office environments create a UC security gap. But adopting modern tools to augment traditional security policies can mitigate risks.

By Andrew Froehlich • Feb. 21, 2025

What is social media marketing (SMM)?

Social media marketing (SMM) is a form of internet marketing that uses social media apps as a marketing tool.

By Katie Terrell Hanna, Griffin LaFleur • Feb. 21, 2025

Sitecore, Adobe update customer data platforms

Adobe and Sitecore refresh CDPs for generative AI.

By Don Fluckinger • Feb. 20, 2025

Goldberg: Practical value key for AI in NetSuite ERP

In this Q&A, Evan Goldberg discusses the company's position as a SaaS ERP provider for SMBs, highlighting emerging AI features and collaboration with Oracle.

By Jim O'Donnell • Feb. 20, 2025

CRM vs. CDP vs. DMP: What’s the difference?

Sales and marketing terms are like alphabet soup, and the different acronyms can get confusing. Learn about the differences among three major platforms: CRM, CDP and DMP.

By Michaela Goss , Scott Robinson • Feb. 20, 2025

How to use IoT for marketing

IoT devices can track people's fitness routines and monitor manufacturing equipment, but they also offer valuable customer data for personalized outreach.

By Tim Murphy, Kogan Page • Feb. 20, 2025

How to record Zoom meetings with OBS

By using Open Broadcaster Software to record Zoom meetings, companies can take advantage of more advanced features, such as live editing and live streaming.

By David Maldow • Feb. 19, 2025

SAP data cloud, Databricks integration aims to unify AI data

SAP unveiled a Business Data Cloud platform and Databricks partnership to support customers in AI projects, which analysts bill as an important evolution of data management.

By Jim O'Donnell • Feb. 14, 2025

Trump actions could undermine EEOC AI bias efforts

The Trump administration has removed EEOC AI bias guidance. Experts say states and courts might take the lead in regulating AI hiring practices.

By Patrick Thibodeau • Feb. 13, 2025

Understanding the 3 types of CRM systems

To get the most out of a CRM system, organizations must decide whether an operational, analytical or collaborative CRM system is right for them.

By Sandra Mathis, Zaida Marston • Feb. 12, 2025

What is high-touch customer service?

High-touch customer service is a category of contact center interaction that requires human interaction.

By Paul Kirvan , Rahul Awati • Feb. 12, 2025

What is CRM (customer relationship management)?

CRM (customer relationship management) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle.

By Wesley Chai, Nick Barney, Cameron Hashemi-Pour • Feb. 12, 2025

How to build a customer service plan, with a template

Crafting a customer service plan is a key step to improving customer satisfaction and building loyalty for an organization.

By Sandra Mathis, Griffin LaFleur • Feb. 11, 2025

5 benefits of using demand planning software

Demand planning software can help companies plan for unexpected supply chain events like extreme weather. Learn more about the benefits of using the technology.

By Paul Maplesden • Feb. 11, 2025

How to troubleshoot 3 common iPhone Outlook problems

Many users need mobile email access to do their jobs, so it's important for IT to fix issues in Microsoft Outlook quickly. Find out how to solve common problems in a few steps.

By Brien Posey • Feb. 11, 2025

What is customer self-service?

Customer self-service is digital support that lets end users access information and perform routine tasks without requiring the assistance of live agents or representatives.

By Cameron Hashemi-Pour • Feb. 11, 2025

What is a customer journey map?

A customer journey map is a visual depiction of the stages customers go through when interacting with a company -- from buying products online to accessing customer service on the phone to airing grievances on social media.

By Nick Barney, Kinza Yasar, Erica Mixon • Feb. 10, 2025

How to troubleshoot issues with the Intune Company Portal app

The Company Portal app controls access to critical business resources, so IT administrators should try to fix any issues with this app quickly and effectively.

By Peter van der Woude • Feb. 7, 2025

NetSuite adds more AI, introduces Anything-as-a-Service ERP

NetSuite's Anything-as-a-Service Edition ERP is aimed at SMBs with hybrid, next-generation business models, a move that could be useful for growing customers.

By Jim O'Donnell • Feb. 7, 2025

How to solve 3 common Microsoft Teams issues on Android

To enable the use of Microsoft Teams on Android, IT must know how to address poor performance. The most common problems come down to authentication, call quality and app stability.

By Brien Posey • Feb. 7, 2025