Enterprise Software: Page

What is a cloud contact center?

A cloud contact center is an internet-hosted service, typically managed by a third party, that handles all inbound and outbound customer communications for an organization.

By Scott Sachs, Alexander Gillis • Nov. 20, 2024

9 best Twitter alternatives

Since Elon Musk acquired Twitter, people are turning to alternatives -- such as Mastodon and WT.Social -- for business connections, news and industry information.

By Amanda Hetler • Nov. 20, 2024

Cloud ERP is deployment choice for top-tier systems

Microsoft Dynamics 365 costs are highest and project duration longest of the top-tier ERP 'titans,' according to Panorama's annual report.

By Jim O'Donnell • Nov. 19, 2024

New Microsoft 365 Copilot AI agents focus on productivity

New AI agents include a meeting facilitator to take notes, a project manager and an interpreter.

By Don Fluckinger • Nov. 19, 2024

How to create a custom Windows 11 ISO file

With a custom Windows 11 ISO file, IT departments can streamline deployment and apply new version of Windows to repair OS instances.

By Ed Tittel • Nov. 15, 2024

9 sustainable event ideas

From hosting virtual conferences to repurposing exhibition stands as cow shelters, brands can find ways to make their events more sustainable.

By Tim Murphy • Nov. 15, 2024

AI workplace adoption comes bundled with fear, guilt

The adoption of AI is surfacing very human emotions for some employees, according to new survey data. Managers need to encourage its use to ease some of that discomfort.

By Patrick Thibodeau • Nov. 15, 2024

CallMiner CEO talks generative AI, conversational intelligence

When everyone's contact center now has a CX platform, specialists like CallMiner have to make implementation more straightforward for users, said CEO and founder Jeff Gallino.

By Don Fluckinger • Nov. 14, 2024

Pros and cons of a hybrid contact center architecture

A hybrid cloud architecture can provide modern capabilities to legacy contact centers. Explore the benefits and challenges of adopting a hybrid contact center.

By Jon Arnold • Nov. 14, 2024

Zendesk adds a twist to AI outcomes-based CX pricing

Zendesk's dynamic pricing adds flexibility to subscriptions and outcomes-based pricing.

By Don Fluckinger • Nov. 13, 2024

Apple Vision Pro’s deluxe price hinders enterprise adoption

The VR/AR market is becoming crystal clear: Companies don't want to spend thousands on headsets, as Microsoft and Apple have discovered.

By Patrick Thibodeau • Nov. 13, 2024

Managing a multigenerational workforce: Tips from an expert

A recruiting expert with 26 years of experience provides advice on how organizations can keep a multigenerational workforce engaged without compromising the company mission.

By Natasha Carter • Nov. 13, 2024

How to make the most of Windows Autopatch with Intune

IT administrators can use Intune to manage numerous settings related to Windows OSes and business apps. The Windows Autopatch feature can automate and improve those processes.

By Peter van der Woude • Nov. 12, 2024

What do huddle rooms look like in a post-pandemic workplace?

Huddle room hype has waned, but it helped promote the concept of simplifying video in the workplace. Now, organizations could consider a video everywhere strategy.

By David Maldow • Nov. 12, 2024

Box expands AI capabilities with apps, app builder

The GenAI tools are part of a new subscription named Enterprise Advanced.

By Don Fluckinger • Nov. 12, 2024

ERP vendors launch professional services apps for SMBs

Professional services ERP applications have niche appeal and offer useful capabilities. But analysts say how they'll fare in the market is still to be decided.

By Jim O'Donnell • Nov. 7, 2024

What is customer profiling?

Customer profiling is the detailed, systematic process of constructing a clear portrait of a company's ideal customer by gathering and analyzing information about their demographic, psychographic and behavioral attributes.

By Katie Terrell Hanna • Nov. 7, 2024

12 advantages and disadvantages of video conferencing

Video conferencing can help businesses save money and make employees more productive, but it can make personal connections difficult and requires more secure technology.

By Michaela Goss, Reda Chouffani • Nov. 7, 2024

4 moments that matter in the employee experience

Some of the most important parts of the employee experience are 'moments that matter,' such as employee promotions. Learn about the employee lifecycle and how these moments fit in.

By Lynda Spiegel • Nov. 7, 2024

What is mindshare (share of mind)?

Mindshare, also known as share of mind, is an approach to marketing that involves attempting to make a company, brand or product the first one that comes to mind when a customer thinks of a particular market.

By Katie Terrell Hanna • Nov. 7, 2024

An overview of Power Apps integrations

While the platform works with other Microsoft tools, it can also integrate with third-party apps to unlock automation, customizations and a better view of enterprise data.

By Christine Campbell • Nov. 7, 2024

7 benefits of event marketing

From large conferences to small webinars, events can help brands improve lead generation and content creation.

By Tim Murphy • Nov. 7, 2024

Experts brace for tougher H-1B crackdown in Trump’s new term

Getting an H-1B visa in President-elect Donald Trump's second term might be difficult, but advisors such as Elon Musk could help tap the anti-immigration brakes.

By Patrick Thibodeau • Nov. 7, 2024

Gartner: AI isn’t replacing HR workers

It turns out AI needs humans -- especially in HR, where complex systems might thwart CEOs who want to replace humans with tech.

By Patrick Thibodeau • Nov. 5, 2024

6 benefits of carrying out production planning

Production planning's benefits are helping manufacturers improve productivity, customer service, product quality, employee morale, disruption responsiveness and company expenses.

By Dave Turbide • Nov. 5, 2024