Enterprise Software: Page

ADP expands HR tools with Lyric HCM and WorkForce buy

ADP has upgraded its HR enterprise platform with a new system, Lyric, that it says adapts to new management approaches.

By Patrick Thibodeau • Oct. 23, 2024

10 multitouch attribution software and tools

MTA tools can help marketers understand the customer journey and track which touchpoints lead to the most conversions. Top tools include Adobe Analytics, Branch and Triple Whale.

By Christine Campbell • Oct. 22, 2024

FTC’s quixotic quest to fix CX with Click to Cancel rule

The Biden administration strives to improve CX with a rule that goes in effect in 180 days. What could possibly go wrong? People, process, tech and a U.S. election.

By Don Fluckinger • Oct. 21, 2024

Microsoft adds Copilot agents, design tools for 365, Dynamics

Microsoft hopes the new tools will be enough to convince enterprises to move beyond testing and fully adopt Copilot.

By Don Fluckinger • Oct. 21, 2024

What is Salesforce Wave Analytics (Salesforce CRM Analytics)?

Salesforce Wave Analytics, now known as CRM Analytics, is a business intelligence (BI) and analytics platform from Salesforce that provides native analytics, visual insights and predictions powered by artificial intelligence (AI) for Salesforce CRM to help businesses make better, data-driven decisions.

By Rahul Awati • Oct. 21, 2024

What is SAP Project System (SAP PS)?

SAP Project System is a module in the SAP ERP system that enables tightly controlled project management from planning to completion.

By Diann Daniel, Rahul Awati • Oct. 18, 2024

6 use cases for big data in manufacturing

Manufacturing big data use cases are demand forecasting, supply chain optimization, quality control, production line improvement, customer data analysis and pricing optimization.

By Paul Maplesden • Oct. 18, 2024

What is SAP Production Planning?

SAP Production Planning (SAP PP) is the component of ERP Central Component (SAP ECC) that helps businesses plan the manufacturing, sale and distribution of goods.

By Jim O'Donnell, Rahul Awati • Oct. 18, 2024

7 benefits of video marketing

Video marketing can help organizations engage audiences on an emotional level. Key benefits include building trust, enhancing SEO and improving the sales process.

By Tim Murphy • Oct. 18, 2024

What is information rights management (IRM)?

Information rights management (IRM) is a discipline that involves managing, controlling and securing content from unwanted access.

By Lauren Horwitz, Paul Kirvan • Oct. 17, 2024

What is records management?

Records management is the supervision and administration of digital or paper records, regardless of format.

By Paul Kirvan • Oct. 17, 2024

Learn top types of tech for collecting manufacturing data

Collecting manufacturing data via IoT sensors, RFID tags or AI can point to bottlenecks, potential cost reductions and more. Learn about the top 6 data collection technologies.

By Paul Maplesden • Oct. 17, 2024

What is SAP Basis?

SAP Basis is the technical foundation that enables SAP applications to function.

By Jim O'Donnell, Rahul Awati • Oct. 17, 2024

What is Salesforce Marketing Cloud?

Salesforce Marketing Cloud is a customer relationship management (CRM) and digital marketing platform that enables marketers to generate better marketing outcomes and ROI.

By Rahul Awati • Oct. 16, 2024

AWS’ Amazon Q in Connect adds more contact center GenAI

AWS updates its contact center-specific version of its generative AI-powered agent, Amazon Q, for the company's Connect Contact Center as a Service platform.

By Don Fluckinger • Oct. 16, 2024

SAP aims to simplify spend management with AI copilot

SAP is injecting more generative AI into its Intelligent Spend Group via its Joule copilot. It also introduced new services for Business Network and Ariba.

By Jim O'Donnell • Oct. 16, 2024

IFS ups its industrial AI, sustainability capabilities

IFS Cloud 24R2 includes new industrial AI capabilities and a sustainability module. Analysts like the company's practical approach to AI, but customers need questions answered.

By Jim O'Donnell • Oct. 16, 2024

Sitecore infuses DXP with generative AI marketing features

Sitecore users, who typically build websites for large enterprises, now have automation for website building, marketing content and A/B testing.

By Don Fluckinger • Oct. 16, 2024

What is Salesforce Service Cloud?

Salesforce Service Cloud is a customer relationship management (CRM) platform for Salesforce clients to provide service and support to their business customers.

By Wesley Chai, Paul Kirvan, Rahul Awati • Oct. 15, 2024

What is IoT Cloud (Salesforce IoT Cloud)?

IoT Cloud is a Salesforce platform designed to store and process internet of things (IoT) data.

By Andrew Zola • Oct. 15, 2024

Researchers: Work from home is key to business continuity

Researchers detail advice to companies about work-from-home readiness in disaster-prone areas. On their list? Remote and hybrid work readiness.

By Patrick Thibodeau • Oct. 15, 2024

OCR vs. IDP: What’s the difference?

OCR and IDP both extract text from images, but IDP can analyze a text's meaning. Explore the key differences between these related but distinct technologies.

By Tim Murphy • Oct. 15, 2024

What is Salesforce Customer Success Platform?

The Salesforce Customer Success Platform (CSP) is the official name of the Salesforce portfolio of products.

By Rahul Awati • Oct. 11, 2024

What is Salesforce Work.com?

Salesforce Work.com is a set of solutions from Salesforce that enable organizations to simplify return-to-work processes, maintain safe workplace operations, assess and promote employee health, safety and well-being, and communicate with customers in an open, honest, trustworthy manner.

By Rahul Awati , Ben Lutkevich • Oct. 11, 2024

What is the Salesforce Service Console?

The Salesforce Service Console is the centralized interface in Salesforce Service Cloud, an application devoted to customer service, support and customer experience.

By Rahul Awati • Oct. 11, 2024