Enterprise Software: Page

10 of the top employee retention KPIs for HR

Learn some of the most important employee retention KPIs, including turnover rate and employee satisfaction, and why tracking them can prevent future issues.

By Eric St-Jean • July 8, 2024

Pros and cons of AI-generated content

Artificial intelligence is growing rapidly in the tech sector and assisting with various tasks such as creating images and generating content. However, it cannot do everything.

By Amanda Hetler • July 8, 2024

Guide to supply chain management

Wars and pandemics offer stark evidence of how global supply chains can break apart. Effective supply chain management can restore order -- and maintain it in normal times.

By David Essex • July 8, 2024

Benefits, use cases for blockchain in the supply chain

Blockchain's ability to record each supply chain link can help companies improve various aspects of operations, but uses of the technology brings challenges as well. Learn more.

By Pam Baker • July 3, 2024

Generative AI tools are here, but who’s using them?

Generative AI has much promise. But the road between here and delivering on those promises looks to be a lot longer than when ChatGPT first dropped in November 2022.

By Don Fluckinger • July 3, 2024

SCOTUS ruling shifts H-1B visa landscape

The H-1B visa program could face more legal challenges and pressure for congressional reform following a Supreme Court ruling that limits federal agencies' regulatory power.

By Patrick Thibodeau • July 2, 2024

5 SharePoint migration challenges and how to overcome them

A move to SharePoint Online from a legacy system can help organizations modernize their ECM strategies. Yet, customizations and poor planning often hinder implementation.

By Reda Chouffani • July 2, 2024

Machine customers explained: Everything you need to know

In this fast-paced digital age, the concept of a machine customer has emerged, changing how businesses interact with their online platforms and services.

By Andy Patrizio • July 2, 2024

8 benefits of a modern contact center

Contact centers and their multifunctional capabilities can provide businesses with a competitive edge through improved agent performance, customer engagement and brand loyalty.

By Stephen Bigelow • July 2, 2024

An explanation of gamification

Gamification integrates video game elements into nongame contexts such as business operations. It uses points, badges, levels and rewards to enhance engagement and motivation.

By Nick Barney • July 2, 2024

HireVue

HireVue is an enterprise video interviewing technology provider of a platform that lets recruiters and hiring managers screen candidates and conduct live interviews over the internet.

By Nick Barney, Emma Snider, Vicki-Lynn Brunskill • July 2, 2024

Human Resource Certification Institute (HRCI)

Human Resource Certification Institute (HRCI) is a U.S.-based credentialing organization offering certifications to HR generalists, administrators and managers.

By Nick Barney, Vicki-Lynn Brunskill • June 28, 2024

AWS’ Amazon Q adds Connect contact center integration

Amazon Connect, AWS' contact center platform, takes aim at solving the customer service agent's biggest problem: app switching during customer calls.

By Don Fluckinger • June 28, 2024

Trump’s liberal green card plan faces skepticism

Donald Trump's plan to issue green cards to all college graduates exceeds Hillary Clinton's 2016 proposal and raises skepticism about the likelihood of it ever being adopted.

By Patrick Thibodeau • June 28, 2024

How to create a custom ISO for Windows 10

A custom ISO for Windows 10 can make desktop deployment and installation much simpler. IT allows admins to including applications and themes pre-installed on business desktops.

By Kari Finn • June 27, 2024

How AI can improve customer loyalty

AI plays a central role in customer loyalty. Yet, organizations can have a greater ROI if they focus their AI strategies more on improving CX and less on cutting costs.

By Tim Murphy • June 27, 2024

e-recruitment (e-recruiting)

E-recruitment is an umbrella term for any electronic-based recruiting and recruitment management activity.

By Nick Barney, Patrick Thibodeau • June 27, 2024

Document management vs. content management: How they differ

While document and content management are part of a larger enterprise content management strategy, the two systems handle different types of information.

By Erica Mixon • June 27, 2024

7 supply chain resilience strategies to use now

Weather events, geopolitical unrest and other disruptions are occurring more frequently. These seven supply chain resilience techniques can help manage them.

By Paul Maplesden • June 27, 2024

Box AI becomes free to Enterprise Plus subscribers

Box previews new features to come later this year -- including a revamped metadata API -- while dropping generative AI query fees for its highest tier of premium subscribers.

By Don Fluckinger • June 27, 2024

What is upskilling and why is it important for your career?

Upskilling is a workplace trend that provides training programs and development opportunities to expand an employee's abilities and minimize skill gaps.

By Alexander Gillis • June 26, 2024

SHRM warns of HR polycrisis from AI, incivility, DEI backlash

SHRM CEO Johnny C. Taylor Jr. highlights a polycrisis facing HR managers, as political discord, AI's effects on the workplace and DEI battles challenge HR and workers.

By Patrick Thibodeau • June 26, 2024

6 steps toward more sustainable supply chain practices

In the quest toward greater supply chain sustainability, leaders must get strategic about operations and take the long view. Here's what to do.

By Mary Pratt • June 26, 2024

7 reasons why mobile apps are important for your business

Mobile apps can build loyal customer bases, provide insightful customer data and more. Businesses should understand the many ways these apps can enhance CX.

By Andrew Froehlich • June 26, 2024

What is e-learning? Importance, benefits and use cases

E-learning -- also called 'electronic learning' or 'web-based training' -- is anywhere, anytime instruction delivered over the internet or a corporate intranet to students and other learners via a browser.

By Cameron Hashemi-Pour, Ben Lutkevich • June 26, 2024