News
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19 Mar 2026 / BI Technology
ThoughtSpot domain-specific Spotter agents target AI success
With many enterprises struggling to successfully develop AI tools, the vendor's latest capabilities help AI applications access the context they need to be production-ready.
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18 Mar 2026 / Customer Service & Contact Center
RingCentral AIR Pro automates CX with agentic agents
RingCentral launched AIR Pro, an agentic AI platform to autonomously handle customer interactions with enterprise integrations, prebuilt agents and no-code tools.
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18 Mar 2026 / Data Management Strategies
Snowflake intros SnowWork to automate tasks with AI
The platform, which is now in research preview, is designed to provide users with agent-powered collaboration capabilities that can automate actions and workflows.
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18 Mar 2026 / Marketing & Sales
Qualtrics expands synthetic research marketing, testing tech
Qualtrics attempts to meld agentic AI and digital twins for A/B testing in marketing and product development, and to improve CX.
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17 Mar 2026 / Containers & Virtualization
Nvidia NemoClaw, JFrog shore up OpenClaw security
OpenClaw's viral popularity shows AI agents have arrived, according to Jensen Huang, but it's also highlighted the new application security risks they pose.
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17 Mar 2026 / UC Strategy
Mitel elevates hybrid cloud control with Edge and WX
Mitel Edge and WX enable organizations to maintain control of critical systems while taking advantage of AI for streamlined workflows and communication.
Technology Insights
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19 Mar 2026 / Implementation
Cloud ERP vs. on-premises ERP: Key differences
Understanding the differences between on-premises ERP and cloud ERP, especially multi-tenant SaaS, is critical in buying decisions. Here's how they compare in 12 important areas.
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19 Mar 2026 / Customer Service & Contact Center
8 contact center metrics to improve agent performance and CX
These metrics measure and report on productivity and effectiveness at the contact center agent level to ensure performance aligns with the overall mission of the organization.
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18 Mar 2026 / Database Management
12 top open source databases for enterprise use
Open source databases offer viable alternatives to proprietary systems. This guide offers 12 popular options across relational, NoSQL and source-available technologies.
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18 Mar 2026 / DevOps Tech & Culture
DevOps roles explained: Key jobs, responsibilities and skills
More than most IT initiatives, DevOps is built around people. Involve the right professionals, and get those people primed to work in concerted ways.
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