New & Notable
Evaluate
Tariffs reshape UC hardware costs and supply strategies
Tariffs are driving up UC hardware costs, forcing vendors into supply chain shifts and price hikes. In response, many IT buyers are turning to cloud-based communications software.
Evaluate
The insights and benefits of unified communications analytics
With the help of unified communications analytics, organizations can gain valuable insights into network performance, collaboration activities and security events.
Manage
Understand and manage Apple Safari WebRTC
Apple's implementation of WebRTC is more rigid than competitors Chrome and Firefox. But that's not a bad thing.
Get Started
What's the difference between social media and social networking?
Social media and social networking appear to be interchangeable terms, but they serve different use cases. Learn the difference between social media and social networking.
Trending Topics
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Collaboration & Communication Security Manage
Generative AI security best practices to mitigate risks
When tackling AI security issues, enterprises should minimize shadow IT risks, establish an AI governance council and train employees on the proper use of AI tools.
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Communications Platforms & Integrations Manage
Understand and manage Apple Safari WebRTC
Apple's implementation of WebRTC is more rigid than competitors Chrome and Firefox. But that's not a bad thing.
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VoIP & IP Telephony Evaluate
Comparing telephony from Cisco and Microsoft teams
Although both products have several similarities, Cisco Webex Calling and Microsoft Teams Phone have key differences around integrated services and management.
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Video Conferencing & Visual Collaboration Manage
Install Zoom on Linux: Best practices and troubleshooting tips
Zoom makes it easy for Linux admins and users to access the app's capabilities, but there are still some steps you should take to ensure the installation is successful.
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Collaboration Software Get Started
What's the difference between social media and social networking?
Social media and social networking appear to be interchangeable terms, but they serve different use cases. Learn the difference between social media and social networking.
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UCaaS & Cloud-Based UC Get Started
What is a hybrid meeting?
Hybrid work is here for good. Making sure remote and in-office workers have the same meeting experience is a challenge, but the benefits of hybrid meetings can't be dismissed.
Sponsored Sites
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Collaboration
Increase Productivity with a Scalable Collaboration Solution
Learn how Slack offers significant advantages in scalability, security, platform depth and integrations, engagement, and shared channels are valued by organisations when undertaking digital transformation initiatives.
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Hyperautomation
Create a Powerful, Unified Experience with Hyperautomation and Low-Code
Learn how to deliver modern workflows, apps, and automation at scale with a single hyperautomation platform.
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IT Workflows
Transform Your Organization With Modern and Resilient IT Services
Learn how ServiceNow’s IT solutions can help your organization seize the upside of operational resilience and raise employee agility.
Find Solutions For Your Project
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Evaluate
Tariffs reshape UC hardware costs and supply strategies
Tariffs are driving up UC hardware costs, forcing vendors into supply chain shifts and price hikes. In response, many IT buyers are turning to cloud-based communications software.
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The insights and benefits of unified communications analytics
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Comparing telephony from Cisco and Microsoft teams
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How UC can support the return to office
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Problem Solve
How to enable and set up Copilot in Microsoft Teams
Microsoft 365 Copilot, an AI assistant, offers several promising features. Find out how to configure Copilot with Teams workflows and its licensing prerequisites.
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Why is SIP trunking better than PRI and BRI?
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3 ways to take advantage of collaboration behavior data
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4 common problems with hybrid meetings and how to fix them
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Manage
Install Zoom on Linux: Best practices and troubleshooting tips
Zoom makes it easy for Linux admins and users to access the app's capabilities, but there are still some steps you should take to ensure the installation is successful.
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Understand and manage Apple Safari WebRTC
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5 steps to address hybrid meeting equity
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Generative AI security best practices to mitigate risks
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Unified Communications Basics
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Get Started
What's the difference between social media and social networking?
Social media and social networking appear to be interchangeable terms, but they serve different use cases. Learn the difference between social media and social networking.
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Get Started
What is video conferencing?
Video conferencing is a live, visual connection between two or more remote parties over the internet that simulates a face-to-face meeting.
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Get Started
The difference between a traditional and hybrid meeting room
The old meeting room is gone for good. Companies need to employ technology that permits all of their workers to collaborate, whether they are at home, in the office or on the road.
Multimedia
Vendor Resources
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News
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Google Evolves Its CCAI Services to a Full CCAI Platform
The expanded Contact Center AI (CCAI) is now a full end-to-end platform designed to help companies reimagine customer experiences.
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The New Career Skills the AI Era Will Require
Forget the classic STEM toolbox – according to pros at Enterprise Connect, these new areas of expertise will be in demand.
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AI Could Be the Next Tech Wave -- But Only If We're Careful
Before we can unlock AI’s full potential across enterprise and public sectors, there needs to be improvements in explainability, consistency, and control.
Search Unified Communications Definitions
- What is video conferencing?
- What is a virtual contact center?
- What is podcasting?
- What is Real-Time Transport Control Protocol (RTCP)?
- What is telephony?
- What is SIP trunking (Session Initiation Protocol trunking)?
- What is an inbound call?
- unified communications (UC)