New & Notable
Evaluate
Assessing the value of agentic AI in unified communications
IT leaders should pause before rushing into agentic AI for unified communications. First, nail down the business outcomes that will actually prove its value.
Manage
Navigating UCaaS data sovereignty challenges
Data sovereignty regulations continue to increase. Organizations have to carefully plan their UCaaS deployments to ensure that data is protected correctly.
Evaluate
Cisco and Microsoft deepen partnership for meetings, AI
Cisco and Microsoft have taken the next interoperability step by natively integrating Teams with Cisco devices. Explore the collaboration announcements from WebexOne.
Manage
Redesigning workspaces for the return to office
As more employees begin to trickle back to the office, it's time for companies to reassess their workspace and meeting room strategies to serve both in-office and remote workers.
Trending Topics
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Collaboration & Communication Security Manage
Navigating UCaaS data sovereignty challenges
Data sovereignty regulations continue to increase. Organizations have to carefully plan their UCaaS deployments to ensure that data is protected correctly.
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Communications Platforms & Integrations Manage
Understand and manage Apple Safari WebRTC
Apple's implementation of WebRTC is more rigid than competitors Chrome and Firefox. But that's not a bad thing.
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VoIP & IP Telephony Manage
Navigating 911 compliance in the hybrid workplace
Companies find it challenging to comply with 911 regulations. Learn how you can minimize risk and ensure your workforce remains safe.
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Video Conferencing & Visual Collaboration Evaluate
Focus rooms vs. huddle rooms: Optimizing collaboration spaces
With the shift from traditional office spaces, focus rooms and huddle rooms are key for solo work and team collaboration. Learn how to optimize these spaces for workplace success.
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Collaboration Software Manage
Can Microsoft Teams chat be monitored?
The quick answer is yes -- IT administrators can monitor employees' messages in Microsoft Teams. But organizations need proper license plans and policies in place.
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UCaaS & Cloud-Based UC Manage
4 steps to implement UCaaS for small businesses
UCaaS and small businesses go hand in hand because of their complementary agility and flexibility. But, before picking a UCaaS product, SMBs must assess their needs.
Sponsored Sites
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IT Workflows
Transform Your Organization With Modern and Resilient IT Services
Learn how ServiceNow’s IT solutions can help your organization seize the upside of operational resilience and raise employee agility.
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Collaboration
Increase Productivity with a Scalable Collaboration Solution
Learn how Slack offers significant advantages in scalability, security, platform depth and integrations, engagement, and shared channels are valued by organisations when undertaking digital transformation initiatives.
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Security
Transform Your Network Security: Secure, Agile, and Ready for the Future
Experience a revolution in network security with Secure Network Transformation solutions. Learn how TATA Communications’ comprehensive approach ensures unparalleled protection, performance, and flexibility for your network infrastructure.
Find Solutions For Your Project
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Evaluate
Focus rooms vs. huddle rooms: Optimizing collaboration spaces
With the shift from traditional office spaces, focus rooms and huddle rooms are key for solo work and team collaboration. Learn how to optimize these spaces for workplace success.
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Assessing the value of agentic AI in unified communications
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Cisco and Microsoft deepen partnership for meetings, AI
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Comparing Microsoft Teams Rooms Basic vs. Pro licenses
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Problem Solve
Plan your meeting rooms for return to office success
The return to office doesn't mean meeting rooms have the same role as they did before the pandemic. Choose the right software and hardware for a modern meeting room experience.
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How to enable and set up Copilot in Microsoft Teams
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Why is SIP trunking better than PRI and BRI?
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3 ways to take advantage of collaboration behavior data
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Manage
Navigating UCaaS data sovereignty challenges
Data sovereignty regulations continue to increase. Organizations have to carefully plan their UCaaS deployments to ensure that data is protected correctly.
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Redesigning workspaces for the return to office
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Can Microsoft Teams chat be monitored?
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Avaya, Mitel bet on hybrid on-premises unified communications
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Unified Communications Basics
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Get Started
CPaaS
Communications platform as a service is a cloud-based delivery model that lets organizations add real-time communications capabilities, such as voice, video and messaging, to business applications by deploying application programming interfaces.
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Get Started
Test your knowledge of E911 compliance requirements
Compliance with E911 regulations must be a core part of an organization's phone system strategy. Take this quiz to see how well you know E911 compliance requirements.
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Get Started
What is Cisco Webex? Everything you need to know
Cisco Webex is an AI-powered product suite of video conferencing and collaboration tools with features for workplace communication and information exchange.
Multimedia
Vendor Resources
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News
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Google Evolves Its CCAI Services to a Full CCAI Platform
The expanded Contact Center AI (CCAI) is now a full end-to-end platform designed to help companies reimagine customer experiences.
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The New Career Skills the AI Era Will Require
Forget the classic STEM toolbox – according to pros at Enterprise Connect, these new areas of expertise will be in demand.
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AI Could Be the Next Tech Wave -- But Only If We're Careful
Before we can unlock AI’s full potential across enterprise and public sectors, there needs to be improvements in explainability, consistency, and control.
Search Unified Communications Definitions
- What is communications platform as a service (CPaaS)?
- What is Cisco Webex? Everything you need to know
- What is video conferencing?
- What is a virtual contact center?
- What is podcasting?
- What is Real-Time Transport Control Protocol (RTCP)?
- What is telephony?
- What is SIP trunking (Session Initiation Protocol trunking)?