Enterprise Software: Page

SAP Q1 earnings solid, but long-term danger lurks

SAP reports first-quarter growth in cloud revenue but a drop in license revenue as the COVID-19 crisis threatens to delay IT infrastructure projects; analysts warn about overly rosy projections.

By Jim O'Donnell • April 23, 2020

Knoa software measures remote worker effectiveness

At a time when in-person interactions are at a minimum, how can companies tell if their employees are struggling? Knoa says user experience management metrics can help.

By Mike Gleason • April 23, 2020

5 email marketing trends to follow in 2020

When done right, email marketing can reach the right customers and be engaging. Organizations should keep email design simple and easy to read and enclose a unique call to action.

By Griffin LaFleur • April 22, 2020

Video conferencing encryption comes into focus

With more people working from home and collaborating via online meetings, video conferencing security among vendors and users has been thrust into the spotlight.

By Luke O'Neill • April 22, 2020

Coronavirus CX strategy should be flexible, feedback-driven

During the COVID-19 pandemic, businesses should understand customer needs and prepare their customer service employees for remote work as a part of their adjusted CX strategies.

By Erica Mixon • April 22, 2020

Webex chases Zoom, Microsoft Teams on virtual backgrounds

Cisco has promised users virtual backgrounds are coming to the Webex desktop app. Customers are calling for the feature that's already in the desktop versions of Zoom and Microsoft Teams.

By Jonathan Dame • April 22, 2020

API key

An API key is a unique identifier used to connect to, or perform, an API call.

By Amy Reichert • April 22, 2020

Managing multiple collaboration tools in the workplace

Nearly half of organizations have at least two collaboration tools in the workplace. Learn how IT should approach supporting and securing multiple apps.

By Katherine Finnell • April 21, 2020

Why isn’t Adobe Reader working on Windows 10?

When Adobe Reader isn't working with Windows 10, admins can take a few troubleshooting steps to rectify the issue. Begin with Adobe's AcroMonitor tool.

By Robert Sheldon • April 21, 2020

HR’s role in juggling COVID-19’s effects

Corporate HR leaders and their teams have some of the most important roles in dealing with the pandemic's effects on the business. Here's an in-depth look.

By Luke Marson • April 21, 2020

How can Employee Central boost localized COVID-19 compliance?

The SuccessFactors Employee Central Payroll Localization is one of the systems' core benefits. Now, SAP has released COVID-19 legal changes monitoring.

By Luke Marson • April 21, 2020

VMware Horizon 7 requirements, features and troubleshooting

If you're considering VMware Horizon for your remote desktop needs, review its deployment requirements, current features and common issues you might face first.

By Allyson Larcom • April 21, 2020

Combat Windows update issues with a consistent testing plan

When it comes to deploying Windows updates, there is one key step that IT must take to ensure users' productivity isn't hindered: a comprehensive plan for testing the updates.

By Reda Chouffani • April 21, 2020

SAP co-CEO Morgan departs, leaving Klein to fly solo

Jennifer Morgan will step down as SAP co-CEO after six months in the position. Christian Klein will become sole CEO as the ERP vendor continues to face an uncertain time.

By Jim O'Donnell • April 21, 2020

In COVID-19 economy, CX teams shrink despite greater need

B2B companies realign sales and marketing efforts as the COVID-19 economy creates slowdowns and layoffs for some, opportunities and new leads for others.

By Don Fluckinger • April 20, 2020

How do you measure jitter and what tools can you use?

What's the best way to accurately measure jitter? There are a variety of tools, but it's important to pick the one that's right for you.

By Kevin Tolly • April 20, 2020

Understand and manage Windows 10 virtual memory

It can be difficult for IT pros to understand the intricacies of Windows 10 virtual memory, but they should develop a basic knowledge of virtual memory to effectively manage desktops.

By Gary Olsen • April 20, 2020

Major employer, Spectrum, shifts to virtual hiring in a week

In March, cable and broadband provider Spectrum moved to a fully virtual hiring process in one week. About 25% of its hiring was conducted virtually before the coronavirus pandemic.

By Patrick Thibodeau • April 20, 2020

4 ways to use HR systems to communicate as COVID-19 develops

Discover four ways chief HR officers and HR teams can use an HRIS to keep everyone in the company connected and informed during the COVID-19 pandemic.

By Eric St-Jean • April 17, 2020

SuccessFactors implementation methodology: Overview of choices

There are three different SuccessFactors implementation methodologies. Here's the information you need in order to select the one that will work best for your company.

By Luke Marson • April 17, 2020

Verizon to buy Zoom competitor BlueJeans

Verizon plans to acquire Zoom competitor BlueJeans for less than $500 million. The carrier wants to use the video conferencing technology to support telemedicine and remote learning.

By Jonathan Dame • April 17, 2020

Renewed focus on contact center trends in 2020

As contact centers move from office settings to remote work environments, businesses renew push for sustainable work-at-home programs, enhanced AI and cloud technologies.

By Scott Sachs • April 17, 2020

Supply chain applications help ease COVID-19 crisis

Supply chain applications from SAP Ariba, SourceDay and Kinaxis are helping companies find critical PPE, maintain manufacturing lines and plan for supply chain risk assessment.

By Jim O'Donnell • April 17, 2020

HP ProBook 400 series additions aimed at SMBs, remote work

The new ProBooks -- the 445 GH and 455 G7 -- feature the latest AMD Ryzen 4000 chip processor and enhanced security features to enable remote work and aid small businesses.

By Taylor Driscoll • April 17, 2020

A deep dive into the internet, bandwidth, and how users in EUC and elsewhere affect capacity

Rachel Berry offers us a look into how the internet works and whether more people working from home could result in potential bandwidth issues.

By Rachel Berry • April 17, 2020