Enterprise Software: Page

Tips for creating remote call center programs amid COVID-19 pandemic

To create a sustainable work-from-home contact center program, businesses need to adjust a number of processes, including, hiring, training, supervision and technology.

By Scott Sachs • March 26, 2020

COVID-19 sparks software licensing issues with remote users

Organizations face a range of issues with the spread of COVID-19, including how to support a newly remote workforce. Learn how to address these enterprise licensing concerns.

By Colm Warner • March 25, 2020

Logitech webcams in short supply amid coronavirus pandemic

Logitech webcams and other cheap work-at-home devices are largely sold-out or on back order worldwide amid the coronavirus pandemic.

By Jonathan Dame • March 25, 2020

How zero-trust authentication and architecture have evolved

Zero-trust architecture has spread across the enterprise security software market, so IT pros should understand the latest advancements in zero-trust authentication.

By Kyle Johnson • March 25, 2020

7 supply chain management best practices in a COVID-19 world

Amid global disruptions due to coronavirus, businesses need to redo supply chain best practices immediately. Here are seven ways to get started down the right path.

By George Lawton • March 25, 2020

How to pick a SuccessFactors implementation partner

Selecting the right SuccessFactors implementation partner is a critical step in the journey to deploying the system. Check out these six tips for finding a partner.

By Luke Marson • March 25, 2020

Virtual hiring, avoiding layoffs part of HR’s pandemic response

In the face of a pandemic, many firms are trying to avoid layoffs and even hire. They are using virtual tools, including testing systems called virtual job tryouts, to select their potential new hires

By Patrick Thibodeau • March 25, 2020

A look at MTD vendor Zimperium, and their new product suite, MAPS

Zimperium's MAPS provide organizations with a way to protect apps from development to after it hits app stores.

By Kyle Johnson • March 25, 2020

Endpoint management in a COVID-19 world

While the focus during the pandemic has been on getting employees connected so that they can work from home, proper endpoint management is key to enterprise data security.

By Mike Gleason • March 24, 2020

Zendesk Relater primes customers for remote call center work

Zendesk focuses on fledgling Sunshine and Sell CRM platforms, as well as helping its well-established customer service base switch to remote call center work.

By Don Fluckinger • March 24, 2020

How to evaluate UEM, MDM platforms for IoT and wearables

Wearables and IoT devices can benefit enterprise organizations, but it's important to secure and manage. Evaluate a UEM to determine if it has proper IoT support.

By Gary Olsen • March 24, 2020

employee privacy policy

An employee privacy policy is documentation specifying an organization's rules and procedures for gathering, using and disclosing the personal information of former, current or prospective employees.

By Wesley Chai, Ivy Wigmore • March 24, 2020

Top 5 ERP software for small businesses

ERP for small business promises better financial and business processes and access to analytics. Here's a look at five of the top choices in the marketplace.

By Christine Campbell • March 24, 2020

6 critical steps of a successful SAP S/4HANA migration

A successful S/4HANA project starts with knowing why your organization should even make the move, then nailing down whether S/4 will do what you need.

By David Essex • March 24, 2020

The enterprise angle on the 2020 MacBook Air and iPadOS 13.4 trackpad support

Both the iPad software and hardware are moving closer to the realm of laptop territory, while staying true to their tablet roots. Is this the ultimate 2-in-1?

By Jack Madden • March 24, 2020

Enterprises need to meet E911 compliance for teleworkers

As the COVID-19 pandemic continues to disrupt business as usual, enterprises need to meet E911 compliance for teleworkers' emergency calls with accurate location information.

By Irwin Lazar • March 23, 2020

Pandemic will delay, cancel ERP deployments and test vendors

The pandemic will challenge ERP deployments in some unique ways. Travel restrictions are shutting down access to the people needed to plan and implement projects, and remote working may create a hurdle.

By Patrick Thibodeau • March 23, 2020

Businesses move toward UC and contact center integration

Integrating unified communications and contact center software is trending and it can provide a number of benefits to both business employees and customers.

By Robin Gareiss • March 23, 2020

How can a long-tail keyword strategy improve marketing efforts?

Businesses looking to improve their digital marketing efforts might consider a long-tail keyword designed to home in on specific products and services.

By Scott Robinson • March 23, 2020

What Wi-Fi 6 phones and tablets can provide organizations

The latest generation of Wi-Fi technology, Wi-Fi 6, can enable improved mobile UX for workers that rely on kiosks, smartphones and tablets for their daily on-premises tasks.

By Jack Gold • March 23, 2020

Workspace ONE Intelligence Risk Analytics goes GA, adds dynamic conditional access to Access

With Risk Analytics, every device and user gets a Risk Score, allowing admins to add additional authentication steps while minimizing user friction.

By Kyle Johnson • March 23, 2020

Workspot VDI key to engineering firm’s pandemic planning

Southland Industries was in the process of transitioning to a virtual desktop service when COVID-19 emerged. In this Q&A, Israel Sumano discusses how the outbreak accelerated those plans.

By Mike Gleason • March 20, 2020

Vendors offer free remote work technology for telecommuting

It's more than a marketing ploy: Cloud technology vendors, seeing their own issues enabling remote work, extend paid products to customers for free.

By Don Fluckinger, Jacqueline Biscobing • March 20, 2020

5 strategic steps to blunt mobile device security threats

Companies need to evaluate their own needs and implement a viable mobile security strategy that's part of an overall corporate security plan. Their future may depend on it.

By Jack Gold • March 20, 2020

Coronavirus: Surge in remote work strains Zoom services

Some Zoom services are faltering under the pressure from a huge influx in remote workers. Service disruptions are up significantly so far in March.

By Jonathan Dame • March 20, 2020