Enterprise Software: Page

Evergage launches Data Warehouse, a BI analytics product

Data Warehouse, Evergage's new BI analytics product, is designed to collect and analyze customer data in an effort to provide more information and analysis to business analysts.

By Tanner Harding • Aug. 20, 2019

Employee engagement technology not a panacea for HR woes

Employee engagement comes in many shapes and forms, leaving employers to scratch their heads at the best way to motivate their workforce. A good starting point? Better communication.

By Katherine Jones • Aug. 20, 2019

LivePerson Inc. adds new capabilities to Maven AI

Maven AI's updates are aimed at enabling new conversational commerce use cases. The new capabilities include Maven Assist, Maven AI-Powered Routing and Maven Developer APIs.

By Ha Ta • Aug. 19, 2019

Interest in industrial augmented reality grows

The augmented reality market is gaining traction in the manufacturing sector. Learn how the market has grown and why AR might improve operations and training.

By Beth Stackpole • Aug. 19, 2019

5 digital customer experience technologies for a winning strategy

A strong digital CX strategy can help improve customer experience, drive revenue and reduce costs. Evaluate these five pillars to help you along your journey.

By Robin Gareiss • Aug. 19, 2019

10 things to know about Google Cloud Contact Center AI

Google has partnered with more than 90 different companies to roll out its contact center AI. This article lists 10 important things you need to know about the program.

By Fancy Mills • Aug. 19, 2019

How can businesses use shoppable content?

Shoppable content can be found within a number of digital experiences, including blogs, photos, videos, photo captions and social media. Here's what you need to know.

By Geoffrey Bock • Aug. 19, 2019

Hiring vendor says gender-based AI bias is pervasive

Gender bias in AI algorithms for recruiting and hiring is a big problem, according to the head of Job.com. With a new hire, the company is planning to change that.

By Patrick Thibodeau • Aug. 19, 2019

HR must contend with enterprise social network challenges

Enterprise social networks like Slack and Yammer are gaining steam as alternatives to traditional email, but they can raise some concerns for HR managers.

By Reda Chouffani • Aug. 17, 2019

Programmability in UC needs more than communication APIs

The programmable enterprise has found its way into UC through CPaaS platforms. But organizations need more than communication APIs to achieve integration success.

By Tsahi Levent-Levi • Aug. 17, 2019

New Windows vulnerabilities reveal there is no rest for weary IT

The two latest Windows security vulnerabilities reiterate the importance for IT admins to stay diligent when updating and managing an organization's operating system.

By Jesse Scardina • Aug. 16, 2019

Upgrades to Nintex Forms simplifies electronic form creation

The new form designer by Nintex brings user-friendly capabilities to Nintex Forms for both electronic form creation and data collection processes.

By Sabrina Polin • Aug. 16, 2019

To predict customer buying behavior, stop, look, listen, analyze

Determining customer wants and needs to devise personalization strategies based on that data takes advanced technologies and the old-fashioned direct approach.

By George Lawton • Aug. 16, 2019

Customer personalization relies on tools, tactics, metrics

Measuring the success of personalized engagements across multiple channels and making adjustments can help improve CX, differentiate offerings and increase sales.

By George Lawton • Aug. 16, 2019

Which options does IT have for Windows 10 bloatware removal?

Bloatware isn't just annoying -- it can negatively affect OS security, for example. Find out ways to get rid of Windows 10 bloatware once and for all with these tips.

By Brien Posey • Aug. 16, 2019

7 steps to implementing blockchain in the supply chain

If your organization believes blockchain will bring greater visibility to the supply chain, first understand the critical steps needed to enable a successful implementation.

By Pam Baker • Aug. 16, 2019

Marketing, sales tighten in LinkedIn Sales Navigator features update

Lead lists and content-sharing features added to LinkedIn Sales Navigator give frontline salespeople more leads -- and more tools to engage them.

By Don Fluckinger • Aug. 16, 2019

Report: Slack, Zoom growing among Office 365 customers

A report by the security software vendor Okta found that many businesses subscribed to Office 365 also use Slack and Zoom, despite having access to Microsoft Teams.

By Jonathan Dame • Aug. 15, 2019

Metadata.io updates boost marketing personalization, automation

Updates to Metadata's AI marketing platform include new usability features and improved automation to bolster its marketing personalization to target new and existing clients.

By Sabrina Polin • Aug. 15, 2019

Workplace environment and productivity link grows, so should HR’s role

HR is urged to play a role in facilities management as research underscores the link between workplace conditions such as air quality and employee productivity.

By Patrick Thibodeau • Aug. 15, 2019

Salesforce-SNHU partnership helps students earn college credit

A new partnership between Salesforce and Southern New Hampshire University enables students to earn college credit by completing guided learning modules through Trailhead.

By Sarah Amsler • Aug. 15, 2019

Updates to Infor Concierge aim to improve customer access

With updates to Infor Concierge, the vendor intends to improve customer access to Infor ERP services and products to expedite the problem-solving process.

By Sabrina Polin • Aug. 14, 2019

Avaya earnings: Company in advanced talks with multiple bidders

Avaya will decide within 30 days whether to pursue a sale or other 'strategic transaction' to compensate shareholders. The company is in advanced talks with multiple parties.

By Jonathan Dame • Aug. 14, 2019

Office 365 and G Suite gain market share for cloud telephony services

Cloud office suites are growing in popularity among organizations buying enterprise telephony services, according to the latest UCaaS Magic Quadrant report.

By Katherine Finnell • Aug. 14, 2019

Digital CX vs. customer experience: What’s the difference?

While similar, digital CX and customer experience are different. The former focuses on digital communication tool experiences, while the latter is the overall brand perception.

By Scott Robinson • Aug. 14, 2019