Enterprise Software: Page

Oracle adds AI agents to Fusion CX applications cloud stack

Oracle beefs up agentic AI capabilities for users of CX Fusion apps.

By Don Fluckinger • Oct. 7, 2025

Why is a content audit useful?

A content audit is useful because it can help enterprises revive website content performance, boost audience engagement and ultimately improve business outcomes.

By Laurence Hart • Oct. 7, 2025

SAP CX adds loyalty management, AI agents

SAP lands and expands its CX lineup with agentic AI.

By Don Fluckinger • Oct. 6, 2025

Short-form video alternatives to TikTok

TikTok wasn't the first of its kind, and it won't be the last. Check out these alternatives if you're looking for a new platform with similar features.

By Jim O'Donnell, Ben Lutkevich • Oct. 6, 2025

Kanban vs. MRP: What are the differences?

Examining Kanban vs. MRP involves evaluating the two concepts’ similarities and some crucial differences as well. Learn more about the two approaches.

By Jacob Roundy • Oct. 6, 2025

Is AI-powered search the new corporate learning powerhouse?

In this podcast, analyst Josh Bersin says employees' intuitive use of AI search tools to find answers and learn on the fly is forcing corporate L&D programs to evolve yet again.

By David Essex • Oct. 6, 2025

Independent vs. dependent demand: Learn the differences

Independent demand is more difficult to forecast because it is driven by external factors, while dependent demand is more predictable. Learn other differences between the two.

By Jacob Roundy • Oct. 3, 2025

MLB, Shield Companies boost engagement with Zoom CX

IT leaders from The Shield Companies and MLB discuss why they adopted the Zoom CX suite to scale operations, improve customer engagement and use AI for real-time insights.

By Katherine Finnell • Oct. 2, 2025

Will AI replace HR? The answer is complicated

Will HR be replaced by AI? While some HR tasks can be automated, other aspects of HR operations still require human judgment and possible intervention if needed.

By Kashyap Kompella • Oct. 2, 2025

What is extended reality?

Extended reality (XR) is an umbrella term related to all immersive technologies such as virtual reality (VR), augmented reality (AR) and mixed reality (MR).

By Alexander Gillis • Oct. 1, 2025

How to conduct a content audit: Step-by-step with template

To conduct a content audit, enterprises should follow eight comprehensive steps to improve their content performance, audience engagement and digital presence.

By Jordan Jones • Oct. 1, 2025

Contentsquare previews agentic AI-driven content analytics

Content analytics can be complicated, but natural language and agentic AI can simplify the process.

By Don Fluckinger • Sept. 30, 2025

ServiceNow makes the case to users for AI management

ServiceNow keeps up its campaign to own AI orchestration, challenges Salesforce with new CRM tools as Salesforce claps back with its own ITSM offering.

By Don Fluckinger • Sept. 30, 2025

Sprinklr adds AI agents for marketing, CCaaS, more

Sprinklr users get their AI agents for marketing, service and customer feedback, custom-tuned to verticals.

By Don Fluckinger • Sept. 29, 2025

How organizations can reskill and upskill employees in AI

Creating a current, comprehensive view of workforce capabilities is vital, including noting capabilities and gaps. Learn what other steps to follow for reskilling employees in AI.

By Kashyap Kompella • Sept. 26, 2025

Redesigning workspaces for the return to office

As more employees begin to trickle back to the office, it's time for companies to reassess their workspace and meeting room strategies to serve both in-office and remote workers.

By Irwin Lazar • Sept. 24, 2025

OMS software comparison: Learn which is right for you

Order management systems can streamline order tracking, among other advantages, but buying teams should ensure an OMS meets all their company’s requirements. Learn more.

By James Kofalt • Sept. 24, 2025

Sitecore CEO: Embedded agentic AI is the future of business

As AI disrupts website traffic and remakes marketing techniques, Sitecore CEO Eric Stine discusses the future of agentic AI for customer experience.

By Don Fluckinger • Sept. 24, 2025

Comparing VDI software from Omnissa and Citrix

Citrix Virtual Apps and Desktops and Omnissa Horizon -- formerly VMware Horizon -- can simplify VDI management for IT. Discover the key differences between the vendors' offerings.

By Chris Twiest, Rob Bastiaansen • Sept. 24, 2025

7 features to look for in asset management software

Predictive maintenance, asset tracking and related software tools can help reduce costs for companies. Learn what other features to look for in asset management software.

By James Kofalt • Sept. 23, 2025

12 sales pipeline management best practices

A few sales pipeline management best practices include monitoring key metrics, ensuring data is accurate and prioritizing high-value and high-intent prospects.

By Robert Peledie • Sept. 23, 2025

Nvidia’s $5 billion investment gives Intel a shot in the arm

Nvidia's strategic $5 billion investment gives the GPU giant access to Intel's customer base while providing Intel with much-needed support in the competitive AI market.

By Gabe Knuth • Sept. 22, 2025

What is communications platform as a service (CPaaS)?

Communications platform as a service is a cloud-based delivery model that lets organizations add real-time communications capabilities, such as voice, video and messaging, to business applications by deploying application programming interfaces.

By Nick Barney, Katherine Finnell • Sept. 22, 2025

Customer acquisition cost (CAC): How to calculate and reduce it

Customer acquisition cost (CAC) is the cost associated with convincing a consumer to buy your product or service, including research, marketing and advertising costs.

By Rahul Awati , Dennis Shiao • Sept. 22, 2025

Can industry process models fix the agentic AI data problem?

In this podcast, MyWave CEO Geraldine McBride says agent-driven data orchestration, compliance guardrails and cross-platform operation can bridge the legacy and cloud ERP worlds.

By David Essex • Sept. 22, 2025