Enterprise Software: Page
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Brand Experience Team/TechTarget
Hurricane Milton makes a case for remote work
Hurricane Militon and other powerful storms are a test of business resilience. One way to ensure continuing operations is to have the systems in place to support remote work.
By Patrick Thibodeau • Oct. 10, 2024 -
Brand Experience Team/TechTarget
Oracle Service platform adds autonomous AI agents
Oracle adds a number of agents and dashboards to Oracle Service and Field Service as the company strives to provide users with capabilities that enable 100% AI autonomy.
By Don Fluckinger • Oct. 10, 2024 -
Brand Experience Team/TechTarget
Expert Advice // How to maintain a knowledge management program
How to create a knowledge-sharing culture
With more access to knowledge across an organization, employees are more collaborative, more engaged and better performing -- and are eager to share these skills with their peers.
By Christine Campbell • Oct. 10, 2024 -
Brand Experience Team/TechTarget
What is Salesforce Journey Builder?
Salesforce Journey Builder is a campaign planning tool in Salesforce Marketing Cloud to build personalized customer journeys and deliver unique campaigns and content that enhance customer experiences and secure their loyalty.
By Rahul Awati • Oct. 10, 2024 -
Brand Experience Team/TechTarget
Expert Advice // AI applications for HR functions
4 use cases for AI in employee onboarding
Use cases for AI in employee onboarding are new hire setup, automated reminders, employee performance summaries and onboarding summaries. Learn more about how to use the tech.
By Eric St-Jean • Oct. 9, 2024 -
Brand Experience Team/TechTarget
SAP focuses on developer efficiency in Joule, Build update
At SAP TechEd, the vendor unveiled new functionality for its generative AI copilot, Joule, as well as ABAP capabilities in its Build low-code/no-code platform.
By Jim O'Donnell • Oct. 9, 2024 -
Brand Experience Team/TechTarget
Zendesk upends pricing for AI in customer service
As it embeds generative AI into its customer service and employee service platform, Zendesk tries a novel idea: outcomes-based pricing based on tickets resolved.
By Don Fluckinger • Oct. 9, 2024 -
Brand Experience Team/TechTarget
Expert Advice // Prioritize information governance in content management
6 information governance best practices
An information governance plan ensures that an organization's content lifecycle meets compliance and business needs. Best practices can help organizations craft an effective plan.
By Reda Chouffani • Oct. 8, 2024 -
Brand Experience Team/TechTarget
Expert Advice
15 best practices for contact center agent training programs
Agents thrive when contact center training programs are built on KSAC profiles, performance analysis and recognition, personal coaching and shadowing, AI integration, and ROI.
By Stephen Bigelow • Oct. 8, 2024 -
Brand Experience Team/TechTarget
Average handle time (AHT): What it is and how to improve it
Average handle time (AHT) is the average amount of time it takes a call center agent to complete a customer phone call.
By Scott Sachs • Oct. 7, 2024 -
Brand Experience Team/TechTarget
Dockworkers’ fight a warning about the future of work
Dockworkers are fighting for the future of work, fearing automation will take their jobs. Even those who stay employed worry that the tech will strip their work of its worth.
By Patrick Thibodeau • Oct. 4, 2024 -
Brand Experience Team/TechTarget
What is contact center as a service (CCaaS)?
Contact center as a service (CCaaS) is a framework that combines contact center hosting principles and cloud-based contact center infrastructure.
By Wesley Chai, Lauren Horwitz, Alexander Gillis • Oct. 4, 2024 -
Brand Experience Team/TechTarget
Google rebrands contact center tech, adds more AI
Google adds faster, more lightweight generative AI processing as it rechristens CCAI as Customer Engagement Suite. But Google's privacy protocols have been questioned in lawsuits.
By Don Fluckinger • Oct. 3, 2024 -
Brand Experience Team/TechTarget
Acumatica ERP debuts new UI, industry-specific capabilities
Acumatica unveiled a new UI and hundreds of new AI- and ML-based capabilities in Acumatica 2024 R2's Construction, Distribution, Manufacturing and Retail editions.
By Jim O'Donnell • Oct. 3, 2024 -
Brand Experience Team/TechTarget
Expert Advice // Understanding the role of Windows 10 IoT in business
How to enroll Windows IoT devices in Microsoft Intune
Managing Windows IoT devices starts with the proper enrollment, and administrators can take advantage of Microsoft Intune's capabilities to unify endpoint management.
By Peter van der Woude • Oct. 3, 2024 -
Brand Experience Team/TechTarget
What is ESG (environmental, social and governance)?
Environmental, social and governance (ESG) is a framework used to assess an organization's business practices and performance on various sustainability and ethical issues.
By Sandra Mathis, Craig Stedman, Alexander Gillis • Oct. 3, 2024 -
Brand Experience Team/TechTarget
Expert Advice
What does Microsoft Copilot for Sales offer?
Copilot for Sales is Microsoft's generative AI assistant designed to optimize sales teams' workflows, automate simple tasks and offer more insights into the sales pipeline.
By Griffin LaFleur • Oct. 3, 2024 -
Brand Experience Team/TechTarget
What is customer intelligence (CI) and how does it help business?
Customer intelligence (CI) is the process of collecting and analyzing detailed customer data from internal and external sources to gain insights about customer needs, motivations and behaviors.
By Scott Robinson , Rahul Awati • Oct. 1, 2024 -
Brand Experience Team/TechTarget
Ex-EEOC commissioner: AI in HR could cut bias in hiring
Keith Sonderling, a former U.S. Equal Employment Opportunity Commission member, argues at the HR Technology Conference that properly implemented AI can reduce bias in hiring.
By Patrick Thibodeau • Oct. 1, 2024 -
Brand Experience Team/TechTarget
What is an SSID (service set identifier)?
An SSID (service set identifier) is a sequence of characters that uniquely names a Wi-Fi network. An SSID is sometimes referred to as a network name.
By Nick Barney, Lisa Phifer, Alexander Gillis • Oct. 1, 2024 -
Brand Experience Team/TechTarget
What is nearbound marketing?
Nearbound marketing is a strategy that capitalizes on partnerships, networks and trusted connections to generate demand from higher-quality leads.
By Griffin LaFleur • Oct. 1, 2024 -
Brand Experience Team/TechTarget
Rise with SAP sweetens U.S. Sugar’s cloud move
Faced with an aging on-premises ERP system, U.S. Sugar took time to plan a move to S/4HANA Cloud and settled on Rise with SAP when it felt the conditions were right.
By Jim O'Donnell • Oct. 1, 2024 -
Brand Experience Team/TechTarget
Expert Advice // A guide to implementing mobile device management software
Should you consider open source mobile device management?
Determine whether the open source route is best when it comes to managing mobile devices. To start, weigh the pros and cons, and then evaluate the market.
By Robert Sheldon • Sept. 30, 2024 -
Brand Experience Team/TechTarget
What is a call center? Everything you need to know
A call center is a centralized department of customer service professionals who handle inbound and outbound calls from current and potential customers.
By Michaela Goss, Alexander Gillis • Sept. 30, 2024 -
Brand Experience Team/TechTarget
What is lead scoring?
Lead scoring is a methodology sales and marketing departments use to determine the worthiness of leads, or potential customers, by attaching values to them based on their behavior relating to their interest in products or services.
By Jesse Scardina, Alexander Gillis • Sept. 27, 2024
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