Enterprise Software: Page

What is an outbound call?

An outbound call is one initiated by a contact center agent to prospective customers and focuses on sales, lead generation, telemarketing and fundraising.

By Rowena Lindsay • July 18, 2024

OpenText broadens content AI services in quarterly release

OpenText adds generative AI tools for enterprise information management, security, business process mining and more in its 24.3 Cloud Editions update.

By Don Fluckinger • July 17, 2024

How to set up Android Enterprise with EMM token registration

Android Enterprise can simplify Android management, but the wrong device enrollment method can complicate IT's job. Understand the pros and cons of EMM token registration.

By Will Kelly • July 17, 2024

Top 8 enterprise content management challenges to avoid

As organizations strategize enterprise content management, challenges may arise -- like cost, security and storage. Careful planning can avoid these issues.

By Jordan Jones • July 17, 2024

Top tips to improve employee experience in uncertain times

Companies are contending with a turbulent economy and low employee morale. Discover summit highlights from 3 expert speakers and tips to better meet the needs of your workforce.

By Alicia Landsberg • July 17, 2024

Can a virtual machine infect its host with a virus?

Admins and users who work on virtual machines might believe they are fully secure, but that's not the case. Learn how VM hosts can get infected and how to secure against VM attacks.

By Helen Searle-Jones • July 17, 2024

What is lead-to-revenue management (L2RM)?

Lead-to-revenue management (L2RM) is a set of sales and marketing methods focusing on generating revenue throughout the customer life cycle.

By Tim Ehrens • July 17, 2024

How knowledge management benefits customer service

As knowledge management helps employees and customers find answers, it can improve customer service. Benefits include effective self-service and increased customer satisfaction.

By Tim Murphy • July 17, 2024

Salesforce to release autonomous AI customer service agents

Salesforce's next generation of customer service chatbots will use sharpened AI tools -- and, in theory, wits -- to choose their own adventure among Flows and actions.

By Don Fluckinger • July 17, 2024

What is relationship marketing?

Relationship marketing is a facet of customer relationship management (CRM) that focuses on customer loyalty and long-term customer engagement rather than shorter-term goals like customer acquisition and individual sales.

By Laura Aberle, Cameron Hashemi-Pour • July 17, 2024

How to develop an ECM strategy and roadmap

Deploying an enterprise content management system requires careful forethought. Before implementing an ECM platform, enterprises should follow these steps.

By Geoffrey Bock • July 16, 2024

10 types of contact centers explained

Contact centers are the front line of communication between the enterprise and customers. But no two facilities are alike, so it's best to know which type fits business goals.

By Stephen Bigelow • July 16, 2024

contact center burnout

Contact center burnout refers to physical, emotional and mental exhaustion experienced by contact center employees.

By Ava DePasquale • July 16, 2024

remote terminal unit (RTU)

A remote terminal unit (RTU) is a microprocessor-based electronic device used in an industrial control system (ICS) to connect hardware to a distributed control system (DCS) or supervisory control and data acquisition (SCADA) system.

By Rahul Awati • July 16, 2024

Judge allows AI lawsuit against Workday to proceed

A court partially allows a lawsuit against Workday to advance, raising questions about AI's role in hiring. The case may set precedent for applying discrimination laws to AI tools.

By Patrick Thibodeau • July 15, 2024

employee churn

Employee churn is the overall turnover in an organization's staff as existing employees leave and new ones are hired.

By Katie Terrell Hanna • July 15, 2024

Why does data privacy matter in marketing?

Marketers frequently use customer data for their strategies. They must properly secure that information, so they comply with privacy laws and customers trust the business.

By Griffin LaFleur • July 12, 2024

Humans in the loop won’t prevent AI disasters, experts say

National Academies workshops reveal skepticism that humans in the loop could prevent an AI mishap. Experts highlight human flaws and AI's disarming nature as concerns.

By Patrick Thibodeau • July 12, 2024

Know when to use a headless CMS and when it’s not worth it

Headless CMSes aren't a silver bullet for every circumstance. Evaluate four use cases for a headless CMS and four scenarios when a headless CMS isn't worth the investment.

By Geoffrey Bock • July 11, 2024

Companies reassess generative AI in supply chain tech

GenAI and other tech is being used to tackle supply chain challenges such as high costs and disruption, but organizations are often slowing GenAI projects for more complex uses.

By Jim O'Donnell • July 10, 2024

contact center agent (call center agent)

A contact center agent is a person who handles incoming or outgoing customer communications for an organization.

By Michaela Goss • July 10, 2024

How to set up Android Enterprise with QR code enrollment

QR codes are a convenient tool for Android Enterprise enrollment, but this method has some drawbacks. Discover the factors organizations should consider with QR code enrollment.

By Katie Fenton • July 10, 2024

Amid layoffs, UKG is hiring, especially in India

UKG, citing a need to redirect its spending, cut more than an estimated 2,000 employees. But its hiring continues, with many jobs based in India, some with U.S. support roles.

By Patrick Thibodeau • July 9, 2024

contact center management

Contact center management is the process of overseeing contact center operations with the goal of providing an outstanding customer experience in an effective and efficient manner.

By Scott Sachs • July 9, 2024

Top 10 customer data privacy best practices

To ensure customer data remains secure and inaccessible to bad actors, organizations should implement best practices such as frequent data audits and employee trainings.

By Sandra Mathis • July 9, 2024