Enterprise Software: Page

Who do you trust? HR’s conflicted role in the AI disruption

The SHRM conference highlighted HR's balancing act: calming AI job-loss fears and upskilling workers while carrying out CEO plans to cut labor costs and boost the bottom line.

By David Essex • June 25, 2026

Cartelligent uses AI to connect buyers with sales experts

A car broker service deployed RingCentral AI to analyze incoming caller intent and route buyers to the appropriate team member, which reduces missed sales opportunities.

By Moshe Beauford • June 25, 2026

Salesforce productizes its own customer service AI agent for users

Salesforce also becomes the latest CX tech vendor to try its hand at outcomes-based pricing.

By Don Fluckinger • June 25, 2026

How to decide which AI features are worth turning on

Enterprise leaders must strategically evaluate embedded AI features based on operational impact, risk and cost using clear governance frameworks and accountability measures.

By Pam Baker • June 24, 2026

How leaders can spot AI drift before it hurts the business

The companies that win with AI aren't those with the best models at launch; they're the ones who notice when things start to slip and respond before their customers do.

By Rahul Awati • June 24, 2026

5 control points shaping the desktop access layer

Enterprise desktop strategy is no longer just device or OS planning. It now depends on browser access, SaaS policy, identity and device trust.

By James Alan Miller • June 24, 2026

What CIOs need to understand about mobile development

According to author Brian Chavis, the effect that mobile development has on timing in enterprise systems requires new strategies from organizations and their IT teams.

By Leanpub Publishing, Katie Fenton • June 22, 2026

SHRM CEO gives HR needed pep talk amid bad rap, AI challenges

Keynote urging emphasis on work as well as people comes a day after HR association released a worker survey showing low AI adoption and an alarming incidence of prohibited AI use.

By David Essex • June 18, 2026

HR must have a say in AI policy to forestall legal risks

In this Q&A, employment attorney Deepa Menon explains the legal risks of using AI for workforce decisions and why lawyers, HR and IT must agree on a framework before implementing AI.

By David Essex • June 18, 2026

HR leaders weigh in on the reality of AI initiatives

At the SHRM Annual Conference, HR leaders discussed the reality of how AI is playing out at their organizations during a panel.

By Molly Driscoll • June 18, 2026

Achieve cross-platform UC parity in mixed OS environments

Unified communications helps companies optimize their workflows, but disparate OSes and user devices pose roadblocks. A practical parity strategy can help.

By Damon Garn • June 18, 2026

7 ways to collect customer data that keep you compliant

Customer data can improve CX, marketing and sales decisions, but organizations must collect it transparently, protect it and follow applicable privacy laws.

By Andrew Froehlich • June 18, 2026

6 must-have customer experience roles for success

A well-rounded customer experience team helps companies manage customer journeys, feedback, service quality, analytics, AI and cross-functional collaboration.

By Beth Schultz , Scott Robinson • June 18, 2026

Understanding how GPOs and Intune interact

Group Policy and Microsoft Intune are both mature device management technologies with enterprise use cases. IT should know how to pick between these tools, or when to use both.

By Brien Posey • June 18, 2026

Adobe previews answer engine optimization, agentic AI creative tools

Semrush integration with LLM Optimizer is quickly productized; Creative Agent propagates Adobe app functionality and AI chat interfaces such as ChatGPT, Copilot and Claude.

By Don Fluckinger • June 18, 2026

ERP implementation teams: Roles, responsibilities, structure

Assembling an ERP project team is challenging because implementations affect many departments. Review the key roles and duties every project should include.

By Eric St-Jean • June 16, 2026

Salesforce plans to acquire Fin agentic customer service AI

Irish CX tech company Fin, long known as Intercom until a rebrand last month, promises to jump-start Salesforce's agentic customer service business.

By Don Fluckinger • June 16, 2026

ERP contracts: What you need to consider before negotiating

Negotiating an ERP contract requires coordination across legal, IT, finance and business teams. Learn what to review before signing or renewing.

By Eric St-Jean • June 16, 2026

The ERP HR module: Key features explained

ERP systems often include an integrated HR or HCM module. Learn what it does, how it supports employee lifecycle processes and how it compares with standalone HR suites.

By Luke Marson • June 16, 2026

Composable vs. programmable communications explained

Composable and programmable communications offer flexibility, customization and cost savings compared to traditional UC. But they also risk complexity and governance challenges.

By Venus Kohli • June 15, 2026

Agentic industrial AI and the indispensable connected worker

In this podcast, Innovapptive CEO Sundeep Ravande says an emerging era of execution-driven industrial AI will require the judgment and data-gathering skills of frontline workers.

By David Essex • June 15, 2026

Adobe releases Coworker marketing orchestration ‘super agent’

Meet "Coworker," Adobe's answer to multi-agentic marketing workflows.

By Don Fluckinger • June 12, 2026

Enhanced 911 transitions to Next Generation 911

Next Generation 911 supports richer emergency communications and better location data. Learn what NG911 means for enterprise 911 compliance, mobile calls and risk.

By Irwin Lazar • June 12, 2026

How AI is reshaping the software build vs. buy decision

AI is making custom development more accessible, but it also shifts governance, integration responsibility and long-term cost back onto the enterprise.

By Rahul Awati • June 12, 2026

12 steps you need to carry out post-ERP implementation

Learn the essential steps your project team must take to ensure ERP implementation is successful after the go-live.

By Eric St-Jean • June 12, 2026