Enterprise Software: Page

ERP vs. BPM: Which is best for your company?

Some companies may need BPM software to supplement their existing ERP system. Learn more about ERP vs. BPM and how these tools can work together to improve efficiency.

By Eric St-Jean • June 6, 2023

outbound marketing

Outbound marketing is a traditional form of marketing in which an organization initiates contact with potential customers, or leads.

By Tim Ehrens • June 6, 2023

As HR adopts AI in hiring, the risks are mounting

On July 5, New York City's anti-bias law requires independent audits of AI hiring tools and publication of findings, which creates new risk and could discourage use of these tools.

By Patrick Thibodeau • June 5, 2023

churn rate

Churn rate is a measure of the number of customers or employees who leave a company during a given period.

By Jacqueline Biscobing • June 5, 2023

How to calculate call center utilization rates

Customer service leaders use metrics like call center utilization rates to track performance and CX. Leadership must learn the effects of these rates and how to calculate them.

By Scott Sachs, Fancy Mills • June 5, 2023

Request for Offer (RFO)

A Request for Offer (RFO) is a document an organization issues to solicit bids or proposals from potential suppliers for goods or services.

By Katie Terrell Hanna • June 2, 2023

Best practices for a PC end-of-life policy

Organizations that deploy PCs need a strong and clear policy to handle hardware maintenance, end of life decisions, sustainable disposal practices and more.

By Helen Searle-Jones • June 2, 2023

marketing campaign management

Marketing campaign management is the planning, executing, tracking and analysis of direct marketing campaigns.

By Kaitlin Herbert, Lauren Horwitz • June 2, 2023

sales-qualified lead (SQL)

A sales-qualified lead (SQL) is a prospective customer that has been researched and vetted -- first by an organization's marketing department and then by its sales team -- and is deemed ready for the next stage in the sales process.

By Tim Ehrens • June 2, 2023

What is procure-to-pay (P2P)?

Procure-to-pay (P2P), also known as purchase-to-pay, is the process organizations use to obtain essential resources.

By Mary Shacklett , David Essex • June 2, 2023

integrated accounting system

An integrated accounting system is a type of software that combines major financial accounting functions into one application.

By Corinne Bernstein • June 2, 2023

desktop

A desktop is a computer display area that represents the kinds of objects found on top of a physical desk, including documents, phone books, telephones, reference sources, writing and drawing tools, and project folders.

By Paul Kirvan , Brien Posey • June 2, 2023

private branch exchange (PBX)

A private branch exchange is a telephone system within an enterprise that switches calls between users on local lines, while enabling all users to share a certain number of external phone lines.

By Corinne Bernstein • June 2, 2023

letter of intent (LOI)

A letter of intent (LOI) is a written, nonbinding document that outlines an agreement in principle between two or more parties before a legal agreement is finalized.

By Katie Terrell Hanna • June 2, 2023

end-user computing (EUC)

End-user computing (EUC) is a term that refers to the technologies that IT professionals use to deploy, manage and secure the devices, applications and data that workers require to perform their jobs.

By TechTarget Contributor • June 2, 2023

7 must-have skills for customer experience professionals

CX professionals must seek to understand customer problems and perspectives, so they need skills in communication, data collection, relationship building and empathy.

By Andres Phillips • June 2, 2023

Arista ditches spreadsheets, email for SAP IBP

As rapid growth outstripped Arista Networks' spreadsheet-based supply chain processes, the company implemented a digital supply chain with SAP Integrated Business Planning.

By Jim O'Donnell • June 1, 2023

4 important skills of a knowledge management leader

KM programs need a leader who can motivate employees to change their routines. This leader needs a long-term mindset and the ability to translate KM ideas into business language.

By Tim Murphy, Kogan Page • June 1, 2023

Generative AI could make employee surveys truly anonymous

Qualtrics is exploring generative AI to maintain anonymity in employee surveys by rewriting responses, a move that could enhance participation and trust.

By Patrick Thibodeau • May 31, 2023

What does a knowledge management leader do?

Knowledge management teams often include IT professionals and content writers. But at the head, they need a central leader to make connections and guide people.

By Tim Murphy • May 31, 2023

Top 6 UCaaS benefits for businesses

More organizations are recognizing the benefits of the cloud and making the jump to UCaaS. Learn the six business benefits of UCaaS -- and the potential drawbacks.

By Andrew Froehlich • May 31, 2023

6 risks of ChatGPT in customer service

Despite ChatGPT's customer service benefits, organizations must understand the technology's risks, such as fabricated information, bias and security concerns.

By Andrew Froehlich • May 31, 2023

8 ideas for increasing warehouse sustainability

Warehouses can make up a major part of a company's carbon emissions. Learn some ideas for how warehouse owners and operators can improve sustainability.

By Mary Pratt • May 30, 2023

eavesdropping

Eavesdropping is the act of listening to, recording or intercepting private communications.

By Robert Sheldon, Gary Audin • May 30, 2023

incumbent local exchange carrier (ILEC)

An incumbent local exchange carrier (ILEC) is a type of U.S. telephone company that provided local service when the Telecommunications Act of 1996 was enacted.

By Paul Kirvan • May 30, 2023