Enterprise Software: Page

RFx

RFx (request for x) encompasses the entire formal request process and can include request for bid (RFB), request for information (RFI), request for proposal (RFP), request for quotation (RFQ) and request for tender (RFT).

By Matt James • June 15, 2023

SIP trunking vs. VoIP: What’s the difference?

SIP trunking and VoIP share some similarities, but they have key differences in origin and functions. Learn how together they form the cornerstone of IP telephony.

By Jon Arnold • June 15, 2023

A fresh look at business use cases for AR and VR

AR and VR have matured over the years as technologies, but the business use cases haven't been as sticky. However, the future could hold an unexpected use case -- desktops.

By Gabe Knuth • June 15, 2023

8 CX challenges facing organizations and how to address them

There are many barriers to effective CX initiatives, but most revolve around communication at the consumer and enterprise level.

By Scott Robinson • June 15, 2023

Conflicts, questions over generative AI at SHRM

At the SHRM conference this week, the increased use of AI, especially generative AI, in HR was a major focus. Discussions centered on skills, regulation and use cases.

By Patrick Thibodeau • June 14, 2023

7 benefits of customer experience management

A customer experience management strategy brings many benefits, including a reduced customer churn rate, lower marketing costs and improved crisis management.

By Griffin LaFleur • June 14, 2023

Microsoft Power Apps

Power Apps is a suite of Microsoft products that enable both developers and nontechnical users to build custom applications to fulfill various business needs.

By Rahul Awati • June 14, 2023

How to increase employee engagement on sustainability

Getting employees excited about sustainability topics doesn't just happen. Here's how initiatives such as sustainability ERGs and volunteering opportunities can spark engagement.

By Sandi Schwartz • June 14, 2023

customer engagement

Customer engagement is the way a company creates a relationship with its customer base to foster brand loyalty and awareness.

By Nick Barney, Jacqueline Biscobing • June 13, 2023

Salesforce moves forward with secure, private generative AI

With its new AI Cloud and built-in Einstein GPT Trust Layer, The CRM and CX vendor is investing in generative AI technology and adding data security and privacy features.

By Mary Reines • June 13, 2023

Apple Vision Pro may energize adoption of VR/AR learning

The cost of Apple Vision Pro, its new AR/VR product, might inhibit enterprise adoption. But the hands-free platform, controlled by gestures, could drive new types of content.

By Patrick Thibodeau • June 12, 2023

Salesforce unveils AI Cloud with new Einstein GPT Trust Layer

AI Cloud houses the Einstein GPT Trust Layer with generative AI safety features, including data masking to remove personal information from data sent to large language models.

By Mary Reines • June 12, 2023

phygital

Phygital (physical plus digital) is a marketing term that describes blending digital experiences with physical ones. As customer interaction channels proliferate, organizations aim to seamlessly integrate these channels.

By Lauren Horwitz • June 12, 2023

Top 9 best SMS marketing examples, with templates

How can marketers write the perfect text message to engage customers? Templates can help. Explore examples of common SMS marketing messages, like product alerts and event invites.

By Christine Campbell • June 12, 2023

Ceridian burnout tool gauges exhaustion, cynicism, efficacy

Ceridian has developed a 'burnout dashboard' to identify employees experiencing work fatigue. Although intended to help, some fear it could penalize underperforming workers.

By Patrick Thibodeau • June 9, 2023

The pros and cons of hiring boomerang employees

Returning, or 'boomerang,' employees can bring plenty of advantages, such as faster onboarding, but disadvantages can include employee complacency. Learn about the pros and cons.

By Christine Campbell • June 9, 2023

LinkedIn unveils generative AI-based tools for B2B marketers

The professional network's new products let marketers create ad copy, message other company Pages, and post different types of ads to attract buyers throughout the buying process.

By Mary Reines • June 9, 2023

Cisco generative AI heads to Security Cloud, Webex

Cisco plans to release generative AI features in the Webex platform and Security Cloud this year. Together, the products tighten security for remote workers.

By Antone Gonsalves • June 8, 2023

11 organizations that support LGBTQ+ workers in tech

These organizations empower the LGBTQ+ community by providing job and networking opportunities, meetups, education and advocacy. Learn more about the benefits they offer.

By Ben Lutkevich • June 8, 2023

bring your own carrier (BYOC)

Bring your own carrier (BYOC) is a method of letting businesses choose their own carrier to connect their unified communications provider to the public switched telephone network.

By Andrew Froehlich • June 8, 2023

SAP S/4HANA migration needs careful data management

Dealing with data is one of the most challenging aspects of an S/4HANA migration as customers must decide what data to move to and how to migrate it.

By Jim O'Donnell • June 8, 2023

Apple’s M2 Ultra targets Mac Pro users with a need for speed

Apple debuted it fastest chip to date, the M2 Ultra, featuring new technologies to improve speed and performance. The company also showed off a new AR/VR headset.

By Ed Scannell • June 7, 2023

asset performance management (APM)

Asset performance management (APM) is both a strategy and a set of software tools for tracking and managing the health of an organization's physical assets.

By Dave Bernard • June 7, 2023

Salesforce adds GPT to Commerce and Marketing clouds

The CRM giant adds generative AI capabilities and an expanded Google partnership to help marketers bring personalized content to customers and improve CX.

By Mary Reines • June 7, 2023

CXM vs. CRM: Which platform is best for your business?

CXM and CRM systems help organizations boost customer satisfaction, but CXM focuses on how customers perceive a brand, while CRM helps employees understand their customers.

By Demetra Edwards • June 7, 2023