Enterprise Software: Page

8 SMS marketing software to know in 2023

SMS marketing is the best way to reach customers where they are. These platforms can help organizations send automated replies, add personalization and integrate with other tools.

By Christine Campbell • June 26, 2023

Mastercard, Moderna expect AI to improve jobs, productivity

The HR chiefs at Mastercard and Moderna see much potential in AI's future and ability to help their organizations. That includes helping them shape upskilling programs.

By Patrick Thibodeau • June 23, 2023

hertz (Hz)

Hertz (Hz) is the standard unit of frequency in the International System of Units (SI).

By Robert Sheldon • June 22, 2023

4 knowledge base article templates

Knowledge bases can improve CX and employee productivity, but organizations may not know where to start. Discover four templates to help teams write knowledge base articles.

By Leslie O'Flahavan • June 22, 2023

Kinaxis provides tool for sustainable supply chain

Kinaxis debuted new applications designed to improve supply chain management, including sustainability reporting, planning and execution integration, and AI for demand sensing.

By Jim O'Donnell • June 21, 2023

uplink and downlink

In satellite telecommunication, a downlink is the link from a satellite down to one or more ground stations or receivers, and an uplink is the link from a ground station up to a satellite.

By Paul Kirvan • June 21, 2023

Study: Tech industry often denies job interviews to women

A study by Hired found improved but persistent bias in tech industry hiring. In 2022, 38% of positions sent interview invitations exclusively to men, down from 45% in 2018.

By Patrick Thibodeau • June 21, 2023

Office hoteling pros and cons for hybrid work

As hybrid work gains traction, companies must rethink how they want to allocate their offices. Office hoteling offers some advantages, but be careful of the pitfalls.

By Andrew Froehlich • June 21, 2023

Deploying Intune’s Microsoft configuration manager console

Organizations looking to deploy Microsoft Configuration Manager console must make sure to set up this platform correctly and should follow these steps.

By Peter van der Woude • June 21, 2023

Using Fibery to build The Ultimate Workspace for solopreneurs

The no-code digital workspace vendor for SMBs brings total customization to online knowledge hubs and generative AI tools to build online workspaces and create content quickly.

By Mary Reines • June 21, 2023

Navigating unlimited PTO: Pros, cons and best practices

Unlimited time off helps companies demonstrate that they trust their employees, but disadvantages include workers deciding not to use their PTO. Learn more pros and cons.

By Carolyn Heinze • June 21, 2023

Google Play

Google Play, formerly known as Android Market, is the official online store for digital media distributed by Google.

By Robert Sheldon • June 21, 2023

3 ways to use AI to improve employee experience

Technology like conversational AI and large language models can potentially help companies improve employee experience. Learn how HR leaders can use them.

By Christina Kucek • June 20, 2023

4 components of a customer obsession model

Customer-obsessed organizations put customers at the heart of their operations. A customer obsession model requires important elements like a data strategy and leadership support.

By Tim Murphy • June 20, 2023

SMB (small and medium-sized business or small and midsize business)

SMB is an abbreviation for a small and medium-sized business, sometimes called a small and midsize business.

By Katie Terrell Hanna • June 20, 2023

geostationary satellite

A geostationary satellite is an Earth-orbiting satellite placed at an altitude of approximately 22,300 miles or 35,800 kilometers directly above the equator.

By Rahul Awati • June 20, 2023

Avaya prioritizes slow migration from on-prem to the cloud

The longtime contact center vendor aims to rebound from double bankruptcy by focusing on highly regulated customers' needs, such as continuity of some on-premises communications.

By Mary Reines • June 19, 2023

Dynamics 365 ERP adds Copilot AI functionality

Microsoft introduced three new Copilot AI tools in Microsoft Dynamics 365 ERP for project management, finance and procurement that show better business use cases for generative AI.

By Jim O'Donnell • June 19, 2023

quality of service (QoS)

Quality of service (QOS) refers to any technology that manages data traffic to reduce packet loss, latency and jitter on a network.

By Ben Lutkevich, Katherine Finnell • June 19, 2023

HyperTerminal

HyperTerminal is a communications and terminal emulation program that came with the Windows 98 and Windows XP operating systems.

By Brien Posey • June 16, 2023

4 PC lifecycle management best practices

There isn't a perfect PC lifecycle plan for all organizations, so IT teams and management should ask themselves these four questions to shape their PC policy.

By Marius Sandbu, John Powers • June 16, 2023

SHRM CEO addresses AI ‘nightmare’ in HR

SHRM is pushing back against predictions that AI in HR will lead to job losses. The association's CEO Johnny Taylor believes AI will augment HR roles.

By Patrick Thibodeau • June 16, 2023

employee Net Promoter Score (eNPS)

The employee Net Promoter Score (eNPS) is a metric used by employers to assess employee loyalty.

By Diann Daniel • June 16, 2023

NetSuite ERP aims to reconcile the books faster

The new NetSuite Account Reconciliation module provides intelligence and automation for NetSuite ERP customers, allowing improved account matching and shortening account closings.

By Jim O'Donnell • June 15, 2023

Monitor generative AI in customer experiences -- or else

As marketers and customer service leaders deploy generative AI tools that tech vendors are rapidly commercializing, they should monitor U.S. FTC guidance.

By Don Fluckinger • June 15, 2023