Enterprise Software: Page

context menu (right-click menu)

A context menu is a pop-up menu that provides shortcuts for actions the software developer anticipates the user might want to take.

By Stephen Bigelow • July 7, 2023

How IT departments structure collaboration management

Today, there are countless apps used to communicate across companies. IT departments are taking two approaches to organize the teams responsible for collaboration deployments.

By Irwin Lazar • July 7, 2023

Facing the edge: The glass cliff at a glance

Being aware of the glass cliff is vital to preventing it. Understanding and recognizing these harmful situations can help mitigate the negative consequences female leaders face.

By Amanda Hetler • July 7, 2023

notebook computer

A notebook computer is a battery- or AC-powered personal computer generally smaller than a briefcase that can easily be transported and conveniently used in temporary spaces, such as airplanes, libraries, temporary offices and meetings.

By Paul Kirvan • July 7, 2023

Citrix Cloud

Citrix Cloud is a management and delivery platform for IT administrators to design, deliver and manage virtual desktops and applications and other services, such as file sharing, on any device.

By Eddie Lockhart • July 6, 2023

Internet Explorer (IE)

Internet Explorer (IE) is a web browser that formerly came bundled with the Microsoft Windows operating system.

By Brien Posey • July 6, 2023

RingCentral healthcare mends health center’s phone system

Consolidating phone systems enabled Sun River Health to provide flexibility to clinical staff, expand reporting in its call center and improve the patient experience.

By Katherine Finnell • July 6, 2023

Event analytics tool answers CX data queries using ChatGPT

Mixpanel aims to improve users' CX strategy with its new generative AI-supported data query tool, which lets users type CX data-related questions and get answers in chart format.

By Mary Reines • July 6, 2023

What is the role of a customer relationship manager?

The customer relationship manager -- a role that differs from a CRM manager -- has a challenging and ever-evolving role to play when it comes to optimizing the customer experience.

By Don Fluckinger , Sarah Amsler • July 6, 2023

host intrusion prevention system (HIPS)

A host intrusion prevention system (HIPS) is an approach to security that relies on third-party software tools to identify and prevent malicious activities.

By Stephen Bigelow • July 5, 2023

Time-to-hire is now longer, but San Francisco’s wait is epic

A competitive job market is increasing the time-to-hire for employers. While HR tech can speed some parts of the hiring process, it can't compete against multiple offers.

By Patrick Thibodeau • July 5, 2023

Microsoft UE-V (User Experience Virtualization)

Microsoft UE-V (User Experience Virtualization) is a tool that lets users move from one Windows device to another and maintain the same operating system and applications settings.

By Stuart Johnston • July 5, 2023

wireless ISP (wireless Internet service provider or WISP)

A wireless internet service provider (WISP) is an internet service provider (ISP) that allows subscribers to connect to the internet at designated hot spots or access points using a wireless connection such as Wi-Fi.

By Paul Kirvan • June 30, 2023

Salesforce brings more AI tools to Sales GPT and Service GPT

The CRM giant brings generative AI-supported tools like message creation and call summaries to sales and service workers, and teams with Deloitte Digital for AI safety resources.

By Mary Reines • June 30, 2023

Microsoft Windows File Explorer

Microsoft Windows File Explorer is a graphical file management utility for the Windows operating system (OS).

By Brien Posey, Stephen Bigelow, Paul Kirvan • June 30, 2023

How do collaboration and knowledge management relate?

If organizations integrate their knowledge management and collaboration systems, employees can better collaborate on and share data and documents in a secure environment.

By Reda Chouffani • June 29, 2023

How companies straddle the return-to-office debate

LinkSquares, a Boston-based startup, faced challenges in a five-day-a-week return-to-office schedule, highlighting the push-pull dynamics over office returns.

By Patrick Thibodeau • June 29, 2023

Industrial metaverse, AI set to transform manufacturing

Manufacturing is moving into the industrial metaverse where companies create and run virtual models of physical facilities, incorporating digital twins, AR, IoT and cloud computing.

By Jim O'Donnell • June 29, 2023

Is it time to automate customer satisfaction surveys?

With automated customer surveys, organizations can get data in real time to improve their marketing, sales and customer service strategies. And AI's role is still growing.

By Robin Gareiss • June 29, 2023

STEMinism

STEMinism is a portmanteau that combines the acronym STEM (science, technology, engineering and math) with feminism.

By Andy Patrizio • June 28, 2023

Is AppleCare+ worth it for enterprise organizations?

AppleCare is a useful limited warranty that comes with all Apple devices, but some organizations should consider the benefits of additional coverage options such as AppleCare+.

By Robert Sheldon • June 28, 2023

Oracle to add generative AI to HR systems by year’s end

Oracle is adding generative AI to its HR platform, and claims it will deliver significant efficiency gains. But the AI output will be in areas where human review takes place.

By Patrick Thibodeau • June 28, 2023

Collaboration tool sprawl challenges and how to address them

Using multiple communication and collaboration tools can cause productivity headaches. There are steps IT can take to avoid these issues and manage collaboration tool sprawl.

By Mélanne Ghahraman • June 27, 2023

Zoom Rooms’ Intelligent Director follows in-room users

The vendor's AI-backed tool uses multiple cameras to capture in-office users' best angles and present them onscreen to boost facetime between participants.

By Mary Reines • June 27, 2023

The 5 indicators of healthy sales-marketing alignment

How can a business ensure sales and marketing teams communicate and are on the same page? Ask these five questions and make sure both teams share a common language.

By Aimee Schuster • June 26, 2023