Enterprise Software: Page

Qualtrics uses AI to analyze customer needs for better CX

Qualtrics unveils new generative AI tools to minimize time spent searching for and disseminating customer feedback and creating text responses to increase brand loyalty.

By Mary Reines • July 19, 2023

cloud telephony (cloud calling)

Cloud telephony (cloud calling) is a type of unified communications as a service (UCaaS) that offers voice communication services through a third-party host.

By Alissa Irei, Kinza Yasar, Laura Fitzgibbons • July 19, 2023

58 awful corporate jargon phrases you can’t escape

Business jargon runs rampant in the workplace. Here's a guide to deciphering the lingo.

By Sarah Amsler • July 19, 2023

Windows as a service

Windows as a service is the approach Microsoft introduced with Windows 10 to deploy, update and service the operating system.

By Alyssa Provazza, Eddie Lockhart • July 18, 2023

Microsoft releases Sales Copilot, teases Insights tools

The tech giant released generative AI-supported functions for sellers to generate text and summaries, and unveiled new Dynamics 365 Customer Insights tools for marketers.

By Mary Reines • July 18, 2023

Weigh video conferencing sustainability benefits and challenges

Video conferencing sustainability is about more than reducing travel. Learn the role video technology can play in ESG goals, as well as potential environmental drawbacks.

By David Weldon • July 17, 2023

Evaluating the AppleCare Professional Support options

AppleCare+ isn't the only coverage and support option Apple offers. IT should consider the different AppleCare Professional Support options, including AppleCare for Enterprise.

By Katie Fenton • July 17, 2023

7 tips for creating a knowledge base

A knowledge base offers self-service for customers and employees. Organizations can collect feedback and build a culture of knowledge sharing to create an effective knowledge base.

By George Lawton • July 14, 2023

How does bulk SMS marketing work?

To start a bulk SMS marketing strategy, marketers should create message templates, monitor engagement and ensure that customers can opt in or out of communications.

By Griffin LaFleur • July 14, 2023

Apache OpenOffice

Apache OpenOffice is an open source office productivity suite used to create and edit documents (Writer), presentations (Impress), spreadsheets (Calc), graphics (Draw), mathematical formulas (Math) and databases (Base).

By Stephen Bigelow • July 14, 2023

5 tips for creating customer journey maps from buyer personas

Organizations can create a journey map for each buyer persona. To create the map, CX teams should use data, consider many viewpoints and apply a central governance framework.

By Scott Robinson • July 14, 2023

The role of Mac file and folder encryption for businesses

IT administrators can enable the Mac FileVault utility across business files and data to provide an extra layer of security and meet compliance standards.

By Robert Sheldon • July 13, 2023

Hybrid work helps to empty federal offices

Multiple issues, including the rise of hybrid work, have left federal offices largely empty. The U.S. government might start turning over some of these properties for commercial use.

By Patrick Thibodeau • July 13, 2023

8 customer journey KPIs that businesses should track

To ensure CX teams properly track their customers' journeys, use KPIs such as churn and engagement rates to help inform what users enjoy and where they get stuck.

By Andrew Froehlich • July 13, 2023

CTO: Adapt processes to ERP to avoid implementation failure

Unit4 CTO Claus Jepsen discusses why some ERP projects fail and how this can be avoided. Technology is usually not the problem, he says, but rather how systems are customized.

By Jim O'Donnell • July 13, 2023

11 social commerce statistics for 2023

As consumers spend an increasing amount of time on social media, it's important for brands to meet them where they are and integrate social commerce into marketing strategies.

By Griffin LaFleur • July 13, 2023

Hybrid workplaces need accessible, integrable UC platforms

Users want videoconferencing to interoperate with on-site hardware, virtual whiteboards that integrate into workflows and design platforms that are accessible to all contributors.

By Mary Reines • July 13, 2023

Understanding Microsoft Intune Suite vs. Endpoint Manager

With the release of the Intune Suite, IT administrators may wonder what that means for Microsoft Endpoint Manager and all its functions. Find out how this new Intune works.

By Peter van der Woude • July 11, 2023

Affirmative action ban raises stakes for tech industry

The Supreme Court's affirmative action ruling could change tech recruiting, prompting companies to broaden recruiting efforts and increase anti-bias training.

By Patrick Thibodeau • July 11, 2023

3 video conferencing best practices to improve meetings

Hybrid work means that video meetings are here to stay. Organizations need to plan to ensure their video conferences are as effective as possible.

By David Maldow • July 11, 2023

benefits administration

Benefits administration is the process of assembling and managing the benefits an organization provides to employees.

By Shaun Sutner • July 10, 2023

Genesys Cloud CX gets FedRAMP certified for government use

The CX vendor obtained Moderate Impact level authorization for its Genesys Cloud CX platform, bolstering security and safeguarding internal operations for U.S. government users.

By Mary Reines • July 10, 2023

Industrial metaverse blends real, virtual work environment

In this Q&A, Siemens USA's Barbara Humpton discusses the industrial metaverse and the technologies driving the potential future of manufacturing forward.

By Jim O'Donnell • July 10, 2023

7 benefits of SMS marketing

An SMS marketing strategy can benefit organizations and customers alike, with tactics like personalization, real-time results and communication, and loyalty between both parties.

By Griffin LaFleur • July 7, 2023

How to avoid VDI overprovisioning

IT must allocate VDI resources in a balanced way to prevent VDI overprovisioning. Explore common overprovisioning mistakes and how to properly allocate resources.

By Brien Posey • July 7, 2023