Enterprise Software: Page

H-1B visa fraud probe follows a move to $10 registrations

A surge in H-1B visa registrations for selection in the visa lottery has the U.S. questioning whether the new, affordable registration model is being abused.

By Patrick Thibodeau • April 28, 2023

3D printing has a complex relationship with sustainability

3D printing promises some sustainability benefits, including creating lighter parts and shorter supply chains, but the overall question of its environmental value is complex.

By Jim O'Donnell • April 28, 2023

5 steps to achieve UC network modernization for hybrid work

The shift to hybrid work is putting new demands on the unified communications network infrastructure. Split tunneling and an enterprise CDN are two ways to meet those needs.

By Irwin Lazar • April 28, 2023

Calif. advances bill to restrain criminal background checks

The California State Senate's Judiciary Committee approved revisions to a criminal background check designed to help people with convictions get hired.

By Patrick Thibodeau • April 28, 2023

How businesses improve customer experience with AI

AI bolsters the consumer journey by improving personalization for enterprise marketing and unlocking data extraction for customer calls to the contact center.

By Mary Reines • April 28, 2023

team collaboration tools

Team collaboration tools -- also known as team collaboration software -- is a term used to define the different types of software and online services available to companies and individuals that enable them to feasibly work together on common projects, regardless of their physical location.

By Andrew Froehlich, Kate Brush • April 28, 2023

value stream mapping

Value stream mapping is a lean manufacturing tool that visualizes every repeatable step required to deliver a product or service to the customer.

By Nick Barney, Brenda Cole • April 27, 2023

Customer service drives retention, operational efficiency

In times like these, organizations often prioritize and invest in service and support, as they need technology that helps retain customers. New data shows it is happening again.

By Don Fluckinger • April 27, 2023

Study: Generative AI boosts productivity, retention

A study by the National Bureau of Economic Research found that generative AI boosts productivity by 14%, reduces stress and increases employee retention in customer support roles.

By Patrick Thibodeau • April 26, 2023

Benefits of employee recognition programs and ideas to try

Employee recognition programs can lead to happier workers, which helps companies overall. Learn some benefits of employee recognition programs as well as potential pitfalls.

By Carolyn Heinze • April 26, 2023

Microsoft Windows 10 Shared PC Mode

Microsoft Windows 10 Shared PC Mode is an operating system feature that allows IT administrators to configure computers for multiple user access.

By Priyanka Ketkar • April 26, 2023

Microsoft Windows Defender Device Guard

Windows Defender Device Guard is a security feature for Windows 10 and Windows Server designed to use application whitelisting and code integrity policies to protect users' devices from malicious code that could compromise the operating system.

By Kelly Stewart • April 26, 2023

Are devices that run only Microsoft Teams in our future?

Microsoft Teams has consistently grown and added new functionality, so what's next for this feature-rich platform? Maybe a dedicated device for Teams could be in the future.

By Gabe Knuth • April 26, 2023

Microsoft and Cisco certification deepens interoperability

These UC blogs review Microsoft's and Cisco's latest integrations and the business strategy driving them, as well as how to ensure collaboration security in the workplace.

By Mélanne Ghahraman • April 26, 2023

Advanced technologies fuel supply chain ‘magic conveyor belt’

In this Q&A, MIT's Yossi Sheffi discusses the complexities of modern supply chains and how AI, automation and robotics will affect the future of supply chain employment.

By Jim O'Donnell • April 26, 2023

The evolution of chatbots and generative AI

Customer service chatbots have evolved to include advanced NLP. The three evolutionary chatbot stages include basic chatbots, conversational agents and generative AI.

By Tim Murphy • April 25, 2023

Salesforce brings Einstein GPT to Field Service Mobile

The CRM giant harnesses generative AI to let Field Service Mobile users create drafts and discuss customer problems on Slack and help them find self-service tools.

By Mary Reines • April 25, 2023

smishing (SMS phishing)

Smishing -- or Short Message Service (SMS) phishing -- is a social engineering tactic cybercriminals use to trick people into divulging sensitive information over text messages.

By Kinza Yasar • April 25, 2023

Proximity bias explained: Everything you need to know

Proximity bias is an emerging type of cognitive bias that threatens remote workers. Learn how to mitigate this mindset based on outmoded standards.

By Ben Lutkevich • April 25, 2023

candidate experience

Candidate experience reflects a person's feelings about going through a company's job application process.

By Emma Snider, Patrick Thibodeau • April 25, 2023

SAP endorses UiPath RPA for cloud migrations, will embed AI

UiPath Business Automation Platform will soon become an SAP Endorsed app in the SAP Store. SAP also teased that AI integrations across products are coming.

By Jim O'Donnell • April 25, 2023

Slack releases updated API platform for developers

The instant messaging collaboration vendor released its updated API platform for developers to create functions that interact with APIs.

By Mary Reines • April 24, 2023

BANT

BANT is an acronym that stands for 'Budget, Authority, Need, Timing.'

By TechTarget Contributor • April 24, 2023

enterprise mobility

Enterprise mobility is an approach to work in which employees can do their jobs from anywhere using a variety of devices and applications.

By TechTarget Contributor • April 24, 2023

Top 8 digital asset management platforms to consider in 2023

DAM platforms help marketers manage digital assets for customer-facing channels like websites and social media pages. Top DAM products include Acquia DAM, Bynder and Canto.

By Christine Campbell , Geoffrey Bock • April 24, 2023