Enterprise Software: Page

How to address roaming profiles with GPOs

Roaming profiles can personalize nonpersistent virtual desktops, but IT should plan GPOs, folder redirection, profile versions and FSLogix alternatives.

By Jo Harder • May 20, 2026

Zendesk adds AI tools in pursuit of autonomous service

Zendesk makes the case for an autonomous service workforce for customer and employee experience.

By Don Fluckinger • May 19, 2026

AI hiring needs a decision trail

AI hiring tools can speed interviews and assessments, but employers need a decision trail that shows what AI shaped, what humans reviewed and who owned the final call.

By James Alan Miller • May 19, 2026

What browser research tells us about the app landscape

New Omdia research reveals Windows apps still outnumber browser apps in organizations, while unmanaged browsers like Safari and Firefox create potential security blind spots.

By Gabe Knuth • May 19, 2026

UC consolidation boosts employee experience in the AI era

More is not better when it comes to UC tools. IT leaders must consider platform consolidation to balance the employee experience and AI productivity.

By Jon Arnold • May 18, 2026

Using a citizen developer program to boost AI deployments

In this podcast, Fabien Cros explains how consulting firm Ducker Carlisle gave business users low-code tools to jumpstart AI development, cut costs and free up IT staff time.

By David Essex • May 18, 2026

How cohort analysis improves marketing decisions

Data scientist Arun Prem Sanker explains how cohort analysis can improve segmentation, retention, personalization and customer lifetime value.

By Lisa Bertagnoli • May 15, 2026

Why context engineering is the next enterprise software priority

As enterprises deploy AI agents across business systems, context engineering is emerging as a critical discipline for governance, accuracy and ROI.

By George Lawton • May 14, 2026

Is it time to adopt autonomous endpoint management software?

Autonomous endpoint management tools promise AI-driven device oversight, but are they truly innovative, or just rebranded automation? Here's what IT leaders need to know.

By Brien Posey • May 13, 2026

Workday embeds Sana AI for HR inside Microsoft Copilot

Employees can get answers to questions about vacations, expenses and other topics from the Copilot query line.

By Don Fluckinger • May 13, 2026

The AI pilot passed the test, but the workflow failed

AI agents can pass controlled pilots and still fail in production if organizations have not mapped the workflow, handoffs, exceptions and human review points.

By James Alan Miller • May 13, 2026

The AI technology behind SAP’s Autonomous Enterprise pitch

Product management VP Richard Grandpierre explains Joule Work, RPT-1 upgrades, deployment options and what giving AI to on-premises customers means for the 2027 S/4HANA deadline.

By David Essex • May 13, 2026

How SAP sees the future of HR in the age of AI

SAP SuccessFactors chief product officer Daniel Beck discusses SAP's acquisition of SmartRecruiters, AI bias in recruiting and how he thinks HR will change in the age of AI.

By Molly Driscoll • May 13, 2026

SAP unveils agentic AI tools to partially automate ERP suite

Major upgrades to Joule UI and Studio developer tool and 50 new teams of agents for typical tasks across five key business processes rely on a data foundation said to be unified.

By David Essex • May 12, 2026

4 common video conferencing problems and how to solve them

Video conferencing has come a long way, but it's still plagued by challenges like poor audio and glitchy networks. A little planning can help make these issues disappear.

By David Maldow • May 12, 2026

Who owns software adoption after launch?

A platform can go live while adoption remains unfinished. Leaders need to know who owns the handoff between software rollout and real workflow change.

By James Alan Miller • May 12, 2026

Software change stalls when adoption begins

Software change often gets stuck between rollout and real adoption, when training, ownership, process redesign and employee habits determine whether the investment works.

By James Alan Miller • May 12, 2026

SAP rolls out customer experience AI agents, assistants

SAP woos users with more tools to plug customer experience into back-end ERP data.

By Don Fluckinger • May 12, 2026

Answer engines put marketing tools on notice

Answer engines are changing how buyers find info, shifting marketing software beyond SEO and campaigns into brand interpretation, data synthesis and AI decisions.

By James Alan Miller • May 8, 2026

ServiceNow AI push exposes different priorities in HR and IT

While the vendor introduced AI agents that can cross departments to execute common HR processes, experts noted the risks HR departments face when adopting the technology.

By Patrick Thibodeau • May 8, 2026

Explore UCaaS architecture options and when to choose them

The first step to a UCaaS migration is evaluating architecture options. Explore key UCaaS features and how to choose which UCaaS architecture best suits your organization's needs.

By Mélanne Ghahraman, Micah Levine • May 8, 2026

AI should remove friction, not agents, from contact centers

No, AI will not fully replace contact center agents. Human, voice-based customer conversations that are transcribed are becoming a data gold mine for organizations.

By Moshe Beauford • May 8, 2026

ERP API integrations: Top challenges and tips for success

The explosion in enterprise apps makes it more important than ever to have ERP with the right integration capabilities. Understand your options so you can get started.

By Chris Tozzi • May 7, 2026

How to set up a new Intune deployment

Organizations can deploy Microsoft Intune effectively by following five critical steps that establish security, compliance and device management from the ground up.

By Peter van der Woude • May 7, 2026

8 AI use cases in manufacturing

Manufacturers are moving from AI experimentation to practical use cases that improve productivity, product quality, maintenance and supply chain decision-making.

By Esther Shein • May 7, 2026