Enterprise Software: Page

UC stack evolution: Integrated vs. best-of-breed considerations

Today's UC market requires IT leaders to make a strategic choice: integrated suite simplicity vs. best-of-breed flexibility. Prioritize key drivers, governance, UX and ROI.

By Damon Garn • May 7, 2026

Twilio revamps, updates customer engagement platform

The next-generation platform comes after a couple of years of soul-searching at Twilio.

By Don Fluckinger • May 7, 2026

Top methods for collecting customer feedback

Businesses should collect customer feedback to address customer issues and create positive experiences. AI tools can help show deeper insights into customer sentiment.

By Beth Schultz • May 7, 2026

How to calculate the total cost of ownership of ERP software

You won't know the true ROI of a new ERP system without having a good idea how much it could cost in the long run. Here are the kinds of costs -- some not so obvious -- to include.

By James Kofalt • May 6, 2026

ServiceNow’s Autonomous CRM takes aim at Salesforce

ServiceNow adds CRM and marketing automation features to its stack.

By Don Fluckinger • May 5, 2026

Choosing an MDM for Apple management in the enterprise

Examine Apple MDM capabilities, key features and use cases and how platforms support enterprise device management, security, scalability and governance.

By Gary Olsen • May 4, 2026

Understanding the science behind AI-based hiring assessments

In this podcast, Mike Hudy, chief science officer at Hirevue, says industrial-organizational psychology predicts success more accurately than old-school resumes and interviews.

By David Essex • May 4, 2026

Amazon Connect Talent: AWS enters AI interviewing market

AWS tosses its hat into a somewhat mature -- and crowded -- enterprise tech ring.

By Don Fluckinger • May 1, 2026

How to plan a full laptop deployment with app provisioning

Efficient laptop deployments require careful strategizing across seven key stages. Learn how to ensure security and productivity -- from initial planning to ongoing management.

By Damon Garn • May 1, 2026

How to choose an HR software system in 2026: A complete guide

Buying the right HR tools is more critical than ever. This step-by-step guide helps you identify your needs, understand the technology and pinpoint the features that matter most.

By David Essex • May 1, 2026

How to plan an AI-driven hybrid conference room setup

AI is being tapped to help organizations fortify their hybrid conference rooms with video and audio features designed to achieve meeting equity for all participants.

By David Maldow • May 1, 2026

The UC stack gets the policy job

As UCaaS platforms add AI and become central to hybrid work, enterprises need to balance cloud scale with control over communications data, compliance and policy.

By James Alan Miller • May 1, 2026

What is HR technology (human resources tech)?

HR technology (human resources tech) refers to the hardware and software that support an organization's human resource management (HRM) functions.

By Shaun Sutner, Alexander Gillis, Rahul Awati • April 29, 2026

Understand, optimize and track customer journey touchpoints

Customer journey touchpoints enable businesses to create excellent customer experience and drive long-lasting customer loyalty -- if understood and optimized properly.

By Griffin LaFleur • April 29, 2026

Agentforce Operations tackles workflow orchestration

Agent bundle, with some vertical-industry customizations, reaches across back-office applications to automate processes.

By Don Fluckinger • April 29, 2026

How to enable a Teams-contact center integration

Integrating Teams with contact centers offers agents advanced calling and collaboration features. Explore the three integration models: Connect, extend and unify.

By Reda Chouffani • April 28, 2026

Should IT use Apple Business Manager without MDM?

With Apple Business Manager, IT can create Managed Apple Accounts and automate enrollment. But this might not be enough functionality for organizations to forego MDM entirely.

By Sean Kerner, Reda Chouffani • April 28, 2026

Procurement automation use cases for CSCOs to consider

There are many potential use cases for procurement automation, with the source-to-pay process alone offering various opportunities for simplifying supply chain work. Learn more.

By Donald Farmer • April 28, 2026

A guide to Intune Suite licensing for endpoint management

As Microsoft makes changes to the structure of Intune and updates pricing, organizations need to evaluate their endpoint management licensing options.

By Robert Sheldon • April 27, 2026

As Claude Design debuts, Adobe users -- and buyers -- shrug

Is "democratizing taste" in design a good thing?

By Don Fluckinger • April 27, 2026

VoIP analytics transforms call data into business insights

VoIP analytics can identify trends in call performance that IT leaders correlate with business outcomes to improve call quality, security and customer experience.

By Venus Kohli • April 24, 2026

12 generative AI tools for marketing and sales teams

Generative AI tools can automate content creation, personalize outreach and analyze customer data. Compare 12 tools for marketing and sales teams.

By Christine Campbell • April 24, 2026

How Apple’s MDM options can support enterprise endpoints

Explore how mobile device management platforms streamline Apple device enrollment, security, compliance and deployment for organizations of all sizes.

By Brien Posey • April 24, 2026

Top 8 e-signature software providers for 2026

E-signature software enhances workflows and reduces paper use. Organizations should compare integrations, workflows, compliance features, and pricing before choosing a platform.

By Christine Campbell • April 24, 2026

Rise with SAP vs. S/4HANA Cloud: What are the differences?

Learn more about Rise with SAP vs. S/4HANA Cloud and SAP's vision for Rise with SAP.

By James Kofalt • April 24, 2026