Enterprise Software: Page

content management (CM)

Content management (CM) is the process for collection, delivery, retrieval, governance and overall management of information in any format.

By Karolina Kiwak • Nov. 17, 2022

SAP low-code platform looks to fill developer gaps

SAP Build, a new low-code platform that debuted at SAP TechEd, is designed to enable business users to create apps, but it's entering a noisy market and may struggle to find users.

By Jim O'Donnell • Nov. 16, 2022

Celonis aims to deepen and democratize process mining

Celonis unveiled Process Sphere, enabling companies to create maps across functional areas, and Business Miner, which moves process analysis from data analysts to business users.

By Jim O'Donnell • Nov. 15, 2022

4K video resolution

4K video resolution is high-definition (HD) video that has four times the resolution of 1080p HD video.

By Katherine Finnell • Nov. 14, 2022

SAP SuccessFactors

SAP SuccessFactors is a leading suite of cloud-based talent management and human capital management (HCM) software.

By Delaney Rebernik, Kinza Yasar, David Essex • Nov. 14, 2022

What a Republican Congress means for the H-1B visa

Many House Republicans support raising the H-1B minimum salary to $110,000 and distributing visas on the basis of salary, with the highest salaries first in line.

By Patrick Thibodeau • Nov. 10, 2022

Salesforce releases Genie for Healthcare, Patient 360 additions

Electronic medical records remain the systems of record in the Salesforce universe. Adding a CRM approach on top of that enables a better patient experience, the company believes.

By Don Fluckinger • Nov. 10, 2022

What are the best application delivery services and methods?

With the help of different application delivery services, IT teams can deliver a quality user experience to workers, but these services are best suited to specific use cases.

By Chris Twiest • Nov. 10, 2022

Analyzing the chaos in the desktop virtualization market

From major acquisitions to brand-new product launches and rebrands, Citrix, Microsoft and VMware have been shaking up the desktop virtualization space.

By Gabe Knuth • Nov. 10, 2022

Carrier UCaaS services extend cloud communication benefits

UCaaS is becoming more popular as carriers roll out more sophisticated and integrated packages to users. Learn why it might make sense to consolidate your vendors.

By Irwin Lazar • Nov. 10, 2022

Meta’s H-1B layoffs challenge visa holders and U.S. workers

Mark Zuckerberg has taken a prominent role in arguing for increases in H-1B visas. Meta's recent layoffs include visa holders, something that may cost tech clout in Washington.

By Patrick Thibodeau • Nov. 10, 2022

SAP Sustainability Control Tower looks to ease ESG reporting

SAP Sustainability Control Tower enables companies of all sizes to gather and manage ESG data. The revamped SaaS model focuses on better ease of use and quicker return of value.

By Jim O'Donnell • Nov. 10, 2022

Zoom video, UCaaS offerings draw closer to Teams, Webex

Zoom introduced a slew of features for its UCaaS platform at Zoomtopia, including mail and calendar services and an informal virtual meeting place called Spots.

By Antone Gonsalves • Nov. 9, 2022

Zendesk updates focus on customer service AI ‘ticket triage’

Zendesk incorporates intelligent triage -- AI-guided routing of tickets based on sentiment, urgency and complexity -- into its customer service platform.

By Don Fluckinger • Nov. 9, 2022

10 best practices to make a mobile-friendly website

By adopting practices such as building a responsive layout and decluttering design, you can improve mobile user experience and rank higher in search engines.

By Amanda Hetler • Nov. 9, 2022

AI-powered CRM platforms compared

CRM vendors can apply fundamental AI capabilities in various ways. Learn about the similarities and differences between AI functionality in the major CRM platforms.

By Scott Robinson, Reda Chouffani • Nov. 9, 2022

cloud PBX (private branch exchange)

A cloud PBX (private branch exchange) is a business phone system for connecting employees to a telephone network using a managed service running in the cloud.

By George Lawton • Nov. 8, 2022

Top e-commerce challenges for 2023 and how to overcome them

2023 will bring many e-commerce challenges that were exacerbated by the COVID-19 pandemic, like international trade and rising customer expectations. Here's how to overcome them.

By Robert Brandl • Nov. 7, 2022

Active vs. passive RFID tags: Which to choose

There are benefits and challenges to both active and passive RFID tags. An organization should learn what they are and what they do before implementation.

By George Lawton • Nov. 7, 2022

How to monitor Windows files and which tools to use

Monitoring files on Windows systems is critical to detect suspicious activities, but there are so many files and folders to keep track of. This is where automation tools come in.

By Ed Tittel • Nov. 4, 2022

Tech jobs grow despite layoffs, hiring freezes and Elon Musk

Hiring and advertising for tech jobs increased last month, according to U.S. data. But so did technical consulting jobs -- a possible sign of weakening full-time hiring.

By Patrick Thibodeau • Nov. 4, 2022

HR: AI in the workplace complements jobs -- for now

Advice from HR about AI in the workplace can be summed up in one word: Relax. They see AI taking over admin burdens, freeing up employees for other work. But some remain concerned.

By Patrick Thibodeau • Nov. 4, 2022

Twilio delivers API-driven customer engagement platform

Twilio's new customer engagement platform merges Flex customer service and messaging with the Segment customer data platform.

By Don Fluckinger • Nov. 2, 2022

Gig economy vs. creator economy: What’s the difference?

With digital platforms and work flexibility, people are finding new ways to earn money. Two types of economies -- gig and creator -- offer alternative ways to make an income.

By Amanda Hetler • Nov. 2, 2022

What’s the difference between WFM and WFO?

WFM and WFO systems can automate employee schedules. However, WFO platforms include contact center features, such as call recording, to improve agent performance.

By Tim Murphy • Nov. 1, 2022