Enterprise Software: Page

Citrix Workspace app (Citrix Receiver)

Citrix Receiver was renamed the Citrix Workspace app in 2018. It is software that enables client devices to connect to various desktop virtualization services from Citrix.

By Ben Lutkevich , Gabe Knuth • Nov. 1, 2022

DEI policies and politics divide workplace

In today's workplace, many employees avoid co-workers they don't agree with politically, and also work to resist business efforts to deploy DEI policies.

By Patrick Thibodeau • Oct. 31, 2022

How Musk’s Twitter takeover could affect business accounts

Potential changes to Twitter's advertising and security policies are top issues for business owners who rely on the social media platform for brand visibility and sales.

By Bridget Botelho • Oct. 28, 2022

How to create the right self-service content for customers

Organizations should provide useful content to customers to help them solve problems without contacting customer service. Effective content gives customers answers quickly.

By Laurence Hart • Oct. 28, 2022

SAP improves UX functionality for Intelligent Spend

At SAP Spend Connect, the vendor unveiled new updates to SAP Intelligent Spend applications, including a consumer-like buying experience and a centralized procurement capability.

By Jim O'Donnell • Oct. 27, 2022

Cisco adds more Webex-Teams integration for hybrid work

Cisco Webex users now have more hybrid work features, including a new whiteboard and integration with Teams, iPhone and iPad cameras.

By Antone Gonsalves • Oct. 26, 2022

Contact centers weather pandemic, but are very different now

As customer service leaders dig out from the pandemic, Great Resignation and Great Relocation, they must deal with growing volume while competing for agents.

By Don Fluckinger • Oct. 26, 2022

How will Microsoft Loop affect the Microsoft 365 service

While Microsoft Loop is not yet generally available, Microsoft has released details about how Loop can connect users and projects across the Microsoft 365 service.

By Brien Posey • Oct. 26, 2022

Business sustainability projects require savvy data analysis

In this Q&A, Stephen Keys of IFS discusses why sustainability projects for organizations are complex undertakings, but the data needed to drive projects already exists.

By Jim O'Donnell • Oct. 26, 2022

LinkedIn wants to make it easier to hire internal talent

LinkedIn has added a new feature designed to help employees develop their careers and to make it easier for recruiters to identify internal job candidates.

By Patrick Thibodeau • Oct. 26, 2022

Acquia releases open source headless CMS accelerator

Acquia, known for its developer-centric web content management, releases more tools to ease the developer's burden in deploying content headlessly to new channels.

By Don Fluckinger • Oct. 26, 2022

Skills-based hiring an HR strategy for IT talent woes

The global IT labor shortage will persist through 2023, and to compete, employers should consider skills-based hiring and compensation, according to Gartner.

By Patrick Thibodeau • Oct. 26, 2022

5 benefits of workforce optimization in contact centers

In an industry with high turnover, contact center leaders must engage with their agents. Workforce optimization tools can help improve employee satisfaction and productivity.

By Robin Gareiss • Oct. 26, 2022

How asynchronous video communication boosts remote work

When it's time to share information with colleagues, a full-blown video conference isn't always necessary. Maybe an app like TikTok could help.

By David Maldow • Oct. 26, 2022

CRM vs. ERP: Understand the differences

Some companies may require CRM software in addition to their ERP system. Learn more about CRM vs. ERP and whether your company requires CRM software as well.

By Mary Pratt • Oct. 25, 2022

New ways of upcycling CO2, decarbonizing steel and cement

The industrial sector has a massive carbon footprint. That's why some companies are working to clean up steel and cement and find new uses for carbon.

By Molly Driscoll • Oct. 25, 2022

Salesforce releases cloud contact center update

New capabilities in Salesforce Contact Center give agents AI tools for analyzing voice conversations, AI bots for self-service and call routing, and more.

By Don Fluckinger • Oct. 25, 2022

9 workplace diversity books to read in 2022

Learn to create and foster an inclusive culture for innovation and a sense of belonging for all employees.

By Amanda Hetler • Oct. 25, 2022

Gartner sees 20% employee turnover for foreseeable future

Employers can expect high turnover to continue because of expanded job opportunities, thanks in part to remote work, according to Gartner analysts.

By Patrick Thibodeau • Oct. 24, 2022

6 reasons why diversity in STEM is important

Diversity in STEM industries brings together different perspectives, creates a better experience and generates better results.

By Ben Lutkevich • Oct. 24, 2022

B2B vs. B2C e-commerce: What’s the difference?

B2B e-commerce websites offer many ways to reach agents, whereas B2C sites prioritize self-service. E-commerce leaders must build their websites to meet their customers' needs.

By Tim Murphy • Oct. 24, 2022

To compete with tech giants, Strivr opens its VR platform

Derek Belch, founder and CEO of VR startup Strivr, is opening up its platform to accelerate corporate VR training adoption and expand content options.

By Patrick Thibodeau • Oct. 24, 2022

Visier acquires Paris-based employee skills startup

People analytics company Visier acquired Boostrs, a Paris-based skills mapping startup. It's part of an HR industrywide shift to understand employees by their skills.

By Patrick Thibodeau • Oct. 24, 2022

Balancing remote work privacy vs. productivity monitoring

Weighing employee productivity monitoring against remote workers' privacy is a serious issue that requires protecting personal and corporate data and setting the right policies.

By Jon Arnold • Oct. 21, 2022

Oracle Cloud ERP to add direct finance, logistics services

The new Oracle B2B Commerce is aimed at easing the complexity of B2B transactions by integrating finance from JP Morgan and logistics from FedEx into the Oracle Cloud ERP platform.

By Jim O'Donnell • Oct. 21, 2022