Enterprise Software: Page

Top 8 workforce optimization software tools to consider

Workforce optimization platforms combine scheduling features with gamification tools to help contact centers boost productivity. Top tools include Nice CXone, Genesys and Five9.

By Christine Campbell • Oct. 21, 2022

Latest Windows 11 update adds tabbed File Explorer

The latest Windows 11 update offers a tabbed File Explorer for rearranging files and switching between folders. The OS also includes collaboration features through OneDrive.

By Antone Gonsalves • Oct. 21, 2022

Why is social media important for e-commerce?

To increase transparency, organizations can integrate social media with their e-commerce platform and enable users to post reviews and rate their products.

By Reda Chouffani • Oct. 21, 2022

How to combat voice security issues in collaboration platforms

Enterprise collaboration is an integral part of doing business. But companies must learn to guard against voice security issues that could compromise their networks.

By Andrew Froehlich • Oct. 19, 2022

CRM (customer relationship management) analytics

CRM (customer relationship management) analytics comprises all of the programming that analyzes data about customers and presents it to an organization to help facilitate and streamline better business decisions.

By Karolina Kiwak, Kinza Yasar • Oct. 19, 2022

IFS aims to help companies improve ESG goals

Customers at the IFS Unleashed conference showed interest in the IFS ESG module, which is intended to measure ESG data and introduce sustainability into decision-making.

By Jim O'Donnell • Oct. 19, 2022

Qualtrics tackles contact center experience measurement

Can employee experience improvement, especially in the contact center, improve the customer experience? Qualtrics wants users to measure it and find out.

By Don Fluckinger • Oct. 19, 2022

Oracle pushes forward with CX tech amid layoff cycle

Rumors of the demise of Oracle marketing, CRM and customer service turn out to be unfounded, as the company forges ahead with vertical-specific CX offerings.

By Don Fluckinger • Oct. 19, 2022

As layoffs rise, Oracle HCM releases mass hiring tool

Oracle is rolling out a new set of recruiting tools, including tools that will help companies run events for high-volume hiring, such as on college campuses or for seasonal retail.

By Patrick Thibodeau • Oct. 19, 2022

How to start an inclusive mentoring program

An inclusive mentoring program can improve an employee's sense of belonging and create new relationships between workers. Learn how to start one and mistakes to avoid.

By Molly Driscoll • Oct. 18, 2022

Comparing Microsoft Loop vs. SharePoint for businesses

Microsoft's announcement of Loop came with various questions -- in particular, how the new product compares to legacy products, like SharePoint. Here, find out how the two differ.

By Reda Chouffani • Oct. 18, 2022

AI adoption, labor shortage accelerate need for upskilling

The impact of AI-enabled automation isn't showing up in productivity data, but it is prompting businesses to upskill and reskill workers to keep up with this tech.

By Patrick Thibodeau • Oct. 17, 2022

just-in-time manufacturing (JIT manufacturing)

Just-in-time manufacturing (JIT manufacturing) is a production model in which items are created to meet demand, not created in surplus or in advance of need.

By Robert Sheldon • Oct. 17, 2022

10 key performance management software features, traits

When HR leaders purchase performance management software, they should confirm it includes features like customization options and 360-degree review. Learn more.

By Eric St-Jean • Oct. 14, 2022

IFS doubles down on industry specificity for cloud platform

IFS will not try to be the ERP for all companies and purposes, but it will continue to focus on providing functionality for specific industries such as manufacturing.

By Jim O'Donnell • Oct. 14, 2022

How Jamf zero trust can improve Apple device security

Jamf is supporting zero trust with new features across its suite of Mac management software. The proliferation of remote work has made this security model more important.

By John Powers • Oct. 14, 2022

Secure File Transfer Protocol (SSH File Transfer Protocol)

SFTP is a term that refers to either Secure File Transfer Protocol or SSH File Transfer Protocol, and is a computing network protocol for accessing and managing files on remote systems.

By Alexander Gillis • Oct. 13, 2022

Box boosts content collaboration with Notes reboot

Cloud document management company Box chases customers with remote and hybrid workforces with its new Canvas offering and revamped Box Notes, which foster online collaboration.

By Don Fluckinger • Oct. 13, 2022

DEI firm that connects job seekers with employers gets $30M

A startup's diversity, equity and inclusion platform raised millions in its latest funding round as employers start turning to third-party systems for help.

By Patrick Thibodeau • Oct. 13, 2022

6 best practices for ensuring offboarding cybersecurity

Offboarding can be a tenuous time for cybersecurity if HR leaders don't follow some best practices. Learn what to do about security during an employee's departure.

By Kevin Beaver • Oct. 13, 2022

How does e-commerce search work?

Effective e-commerce search relies on detailed product descriptions and metadata. Also, features like autofill and search filters can help organizations offer accurate results.

By Laurence Hart • Oct. 13, 2022

Salesforce Industries adds Automotive Cloud CRM

Salesforce releases Automotive Cloud, a customer sales, service, marketing and commerce platform for car and truck dealers, manufacturers and financiers.

By Don Fluckinger • Oct. 13, 2022

Microsoft introduces premium add-on for Teams meetings

Microsoft plans to release the Teams Premium add-on in February but won't launch advanced AI capabilities until later in the year. The company hasn't released pricing.

By Antone Gonsalves • Oct. 12, 2022

Google opens Workspace apps to developers

Google has introduced APIs and an SDK for third-party software integrations with Workspace apps. The company also unveiled enhancements to the productivity suite.

By Antone Gonsalves • Oct. 12, 2022

Top 4 CRM systems comparison

What differentiates the 'big four' CRM providers? Explore the advantages and disadvantages of Salesforce, Oracle, Microsoft and SAP in this CRM comparison.

By Andrew Froehlich, Geneva Stephens • Oct. 12, 2022