Enterprise Software: Page

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    Microsoft releases SharePoint Syntex content AI services

    Microsoft Syntex is a bundle of AI services for enterprise content repositories. It signals new attention devoted to SharePoint, which still has hundreds of millions of users.

    By • Oct. 12, 2022
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    Microsoft adds conversational AI to Dynamics 365

    At Ignite, Microsoft Dynamics 365 users get AI-based automation capabilities with emphasis on conversational intelligence for sales and customer service.

    By • Oct. 12, 2022
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    Expert Advice

    Are Microsoft Teams calls encrypted?

    Microsoft Teams calls are encrypted at rest and in transit. But organizations that want an additional layer of security can enable end-to-end encryption for one-on-one calls.

    By Reda Chouffani • Oct. 12, 2022
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    EEOC employer lawsuits could increase in number, reach

    The EEOC is on the verge of gaining a Democratic majority, something that might soon increase the scope of its lawsuits, such as how AI is used in hiring.

    By • Oct. 11, 2022
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    conversational marketing

    Conversational marketing is marketing that engages customers through dialogue.

    By • Oct. 11, 2022
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    OpenText shares customer experience cloud platform roadmap

    Two years after its initial release, OpenText Experience Cloud finds its footing with integrations to enable composable experiences with content and data.

    By • Oct. 6, 2022
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    What is content collaboration? An in-depth guide

    Content collaboration covers the tools and processes used to work with others on content, regardless of the medium.

    By • Oct. 6, 2022
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    How SEO can give your content a boost

    Top 4 SEO marketing challenges for 2023

    An organization's content must rank well on Google to drive website traffic. Yet, SEO marketers face barriers to this success, such as algorithm changes and underdeveloped AI.

    By • Oct. 5, 2022
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    Expert Advice // How to improve your customer self-service strategy

    10 tips to enhance and promote self-service platforms

    Self-service platforms should be visible to customers, emphasized across all touchpoints and meet customers' needs. These tips can help enhance and promote self-service.

    By • Oct. 5, 2022
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    hockey stick growth

    Hockey stick growth is a growth pattern in a line chart that shows a sudden and extremely rapid growth after a long period of linear growth.

    By Alexander Gillis • Oct. 4, 2022
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    OpenText enhances CX package, customer data platform

    OpenText CE 22.4, its latest quarterly release, adds content security, CDP enhancements, and integrations with Microsoft Teams and the Google BigQuery data warehouse.

    By • Oct. 4, 2022
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    NetSuite ERP adds CPQ, workforce management applications

    NetSuite debuted several new features for CPQ, workforce management, embedded banking and warehouse management for its cloud ERP platform at SuiteWorld 2022.

    By Jim O'Donnell • Oct. 3, 2022
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    Questions remain following Citrix-TIBCO merger

    Investment firms Vista Equity Partners and Evergreen Coast Capital completed the acquisition of Citrix, but questions about partnerships and potential product spinoffs remain.

    By Antone Gonsalves, Jo Harder • Sept. 30, 2022
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    Fair Repair Act could help spur circular economy model

    New regulations including the Fair Repair Act coupled with factors like consumer demand for sustainability are motivating manufacturers to consider a circular economy model.

    By Jim O'Donnell • Sept. 30, 2022
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    Top 5 trends for the future of marketing

    Text messaging, hybrid experiences and Web3 may play key roles in the future of marketing. Learn how to fit these trends into marketing strategies moving forward.

    By • Sept. 30, 2022
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    enterprise file sync and share (EFSS)

    Enterprise file sync and share (EFSS) is a service that allows users to save files in cloud or on-premises storage and then access them on desktop and mobile devices.

    By Tim Murphy, Alyssa Provazza, Carl Setterlund • Sept. 30, 2022
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    Expert Advice // How to improve your customer self-service strategy

    Why is customer self-service important for contact centers?

    The advancement of conversational AI coupled with customers' growing desire for empowerment has made self-service channels critical for contact centers.

    By • Sept. 30, 2022
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    Asynchronous work best practices require strong policies

    Hybrid work is becoming the norm, but it challenges distributed teams collaborating to complete projects. A new generation of asynchronous collaboration apps may be the answer.

    By • Sept. 30, 2022
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    Jamf Q&A: How simplified BYOD enrollment helps IT and users

    Jamf executives at JNUC 2022 share their vision of the future with simplified BYOD enrollment and the role iPhones have in the enterprise.

    By John Powers • Sept. 30, 2022
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    Expert Advice

    How to approach enterprise social software for hybrid work

    Enterprise social software can help organizations build communities to support employee engagement in the hybrid workplace. But IT leaders need to weigh how to manage communities.

    By • Sept. 30, 2022
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    Expert Advice // Get to know zero-party data

    How to create a zero-party data strategy

    Zero-party data can enable better personalization and customer retention without tracking users across sites, like third-party cookies. These steps can kickstart your strategy.

    By • Sept. 29, 2022
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    Rebuilding Florida after Ian may be slowed by labor shortage

    The construction industry, already at relatively low unemployment, may be challenged to meet the demands of rebuilding Florida and other areas hurt by Hurricane Ian.

    By • Sept. 29, 2022
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    Expert Advice // RFID's role in modern supply chain management

    RFID vs. IoT: What are the differences?

    Users often combine RFID and IoT, but the two technologies are different in some important ways. Learn more about RFID vs. IoT and the uses for each in the supply chain.

    By • Sept. 29, 2022
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    Introduction to Microsoft Loop

    Microsoft Loop crosses information silos in 365

    Microsoft plans to release Loop this year as the long-awaited information-sharing tool across 365 apps. The software reduces the time spent searching for vital data.

    By Mike Gleason • Sept. 29, 2022
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    8 ways to improve your search engine ranking

    Through processes such as keyword research, on-page SEO practices and ensuring a page is mobile-friendly, a website can appear higher in the search engine rankings.

    By • Sept. 29, 2022