Enterprise Software: Page

What’s old is new again as Workday aims to break down silos

At its user conference, Workday showcased tech and customer stories on bringing down the walls between HR, IT and finance. It's not a new story, but it may be newly relevant.

By Nicole Laskowski • Sept. 16, 2022

6 customer self-service best practices

Customer self-service best practices, such as the use of virtual assistants and omnichannel access, can reduce contact center wait times and enhance overall CX.

By Robin Gareiss • Sept. 16, 2022

Integrated Microsoft Loop, Teams boost virtual collaboration

As most organizations now have hybrid workers, virtual collaboration is a priority. Here's how integrating Microsoft Teams with Loop components can enable effective collaboration.

By Irwin Lazar • Sept. 15, 2022

The future of HR is big ‘A’ Agile

The principles of Agile product development can provide guidance on how to incorporate employee voice in processes and ensure resilience in the face of change.

By Nicole Laskowski • Sept. 15, 2022

Salesforce new training goal: 20K new admins, developers

Salesforce partners with nonprofits and customers to mint more admins, developers and consultants needed to sustain the company's five-year growth plan.

By Don Fluckinger • Sept. 15, 2022

HR leaders bridge gap between business, employee needs

During the Workday Rising event, business leaders shared their struggles with finding a way to balance business and employee needs for returning to the office.

By Makenzie Holland • Sept. 14, 2022

Workday paves way for greater interconnectivity

Workday Rising provided a launch pad for new features including a low code, no code user interface for the Workday app dev platform.

By Makenzie Holland , Nicole Laskowski • Sept. 14, 2022

Salesforce adds automation features across Customer 360

Salesforce's upcoming Customer 360 features include automation tied together with CDP data for sales, marketing, service and e-commerce.

By Don Fluckinger • Sept. 14, 2022

Best practices to build a sustainable hybrid work model

Discussing employee preferences well before setting policy, and carefully analyzing team collaboration needs and technologies can ensure that the hybrid model works for everyone.

By Carolyn Heinze • Sept. 13, 2022

NFTs can boost customer loyalty -- if people would chill out

Starbucks launched an NFT loyalty program, which could change the public's -- and marketers' -- attitude toward the technology. But most people still have reservations.

By Don Fluckinger • Sept. 13, 2022

Using AI for recruiting: Complete guide for HR pros

As companies battle to find and hire qualified talent, AI-powered software speeds processes, reduces recruitment workloads, improves candidate experiences and refines sourcing.

By Luke Marson • Sept. 12, 2022

Santander joins SAP MBC to embed financials into processes

SAP Multi-Bank Connectivity has added Santander Bank to its partner list to help companies reduce the complexity of embedding financial services into ERP applications.

By Jim O'Donnell • Sept. 9, 2022

WhatsApp

WhatsApp is a free cross-platform messaging service.

By Nick Barney • Sept. 8, 2022

hybrid work model

A hybrid work model is a workforce structure that includes employees who work remotely and those who work on site, in a company's facilities.

By Carolyn Heinze • Sept. 8, 2022

HubSpot’s growing CRM takes on Salesforce -- but not head-on

No one is saying that HubSpot is building a 'baby Salesforce' for small to medium-sized businesses. But it looks a lot like that is exactly what's happening.

By Don Fluckinger • Sept. 8, 2022

Apple chases growing premium market with iPhone 14

Apple shifted its attention to premium smartphones in the latest iPhone 14 lineup with features such as Lockdown Mode that IT organizations can use to protect sensitive data.

By Antone Gonsalves • Sept. 8, 2022

HP, Dell report cooling PC sales as business demand wavers

Businesses have delayed and reduced their desktop and laptop orders from HP and Dell, executives reported. The PC market has weakened after a two-year winning streak.

By Mike Gleason • Sept. 1, 2022

How are recruitment and talent acquisition different?

Learn the difference between talent acquisition and recruiting, including the strategic implications each has for your organization and the technologies that help the most.

By Keirsten Greggs, Diann Daniel • Sept. 1, 2022

Study to discover effects of business automation on jobs

A National Academies research group is trying to find out how AI-enabled business automation will affect the workforce. Arguments land on both side of the spectrum.

By Patrick Thibodeau • Sept. 1, 2022

An introduction to Edge Chromium vs. Edge

The shift to Chromium has improved several aspects of Microsoft's Edge browser -- from privacy settings to reliability.

By Stephen Bigelow • Sept. 1, 2022

How to create an e-commerce content strategy to improve sales

A content strategy that includes headless CMS, useful product information and visuals can draw the customer's focus to your product and improve your sales.

By Laurence Hart • Sept. 1, 2022

5 paperless office software tools to consider

With seemingly endless options to choose from, picking the right paperless office software tool starts with understanding what options are available.

By Christine Campbell • Sept. 1, 2022

unique selling point (USP)

A unique selling point (USP), also called a unique selling proposition, is a marketing statement that differentiates a product or brand from its competitors.

By Robert Sheldon • Sept. 1, 2022

DOT dashboard, Biden regs address airline customer service

The U.S. Department of Transportation's new dashboard shines light on airline passenger rights, and President Biden proposes new rules to make fees more transparent.

By Don Fluckinger • Aug. 31, 2022

RFID vs. barcodes in supply chain: Which should you choose?

Both RFID and barcodes are valuable in the supply chain, but each is more useful for particular scenarios. Learn what to consider when deciding between RFID vs. barcodes.

By Paul Maplesden • Aug. 31, 2022